Called for an estimate not knowing what to expect, and if they were free or not, Turns out they were and scheduled one for the following evening. I was late getting home and tried to call to alert them I would be delayed 30 minutes. They waited on me until I got home and proceeded to measure all the rooms I wanted done. After the size of the rooms were taken I was given an estimate for the refinishing. And a separate one for the repairs if I chose to repair them. I ended up having them do the whole job and I think it turned out nicely.
Adrian B.
Évaluation du lieu : 2 Lancaster, OH
Called for our free estimate. Scheduled it for today at 3 pm here in Lancaster. My wife and I own two busy businesses and had a very busy week. We hustled all day today to get done what needed to get done at work so we could get home by 3 pm to meet the person for the estimate. We pushed stuff off to Saturday to make it happen. The phone rings at 2:56 pm — the Columbus Floor Sanding guy is «having a hard time making it down» today. Four minutes notice is not enough. Would have been nice to get a call earlier today. We’ll call someone here in town to do our floors. They may do great flooring, but all we were asking for today was a bit of good customer service! Bad first impression.