David’s Bridal

Walking into the store, I was meet with attitude. The manager was rude. Like her clients/​customers were not important. She was with a bride, so I politely told her I’ll wait until she was finished with her, several after all, that bride should have felt like she was the most important person. So rushed the bride off to answer the phone. I waited while looking around. Then she acted like I was a waste of her time. If I was getting married, or someone needed a recommendation, they would never be the one.

Just had to write about my experience with customer service at this David’s Bridal location. They went above and beyond for me after a store much closer to me in the Philadelphia area didn’t have these little flower girl wreaths. After about 45 minutes of standing at the register and calling different stores and getting hung up on, we asked them to call a Southern store (y’all are known for your hospitality, right?).
The consultant was very nice, took our payment information, and about 2 weeks later (gotta love Media Mail) we had two lovely wreaths… but one of them wasn’t right! It turns out it’s a nearly identical style/​color number. I spoke to a consultant named Shirley (Shirlene?) who got in touch with another store who had the right one. Long story short, between her and this store’s manager Jennifer, it was a quick fix. They even sent me return labels to ship the incorrect wreath back to them (something my store would NEVER do up here… when I thanked them profusely, they said «We would never dare charge you shipping for our mistake.»).
Thanks for making sure I was able to get everything I needed for the little ones in my wedding. I really appreciate your professionalism, especially when dealing with someone from so far away.

I had a much better shopping experience here than at the one in Montgomery. I went in for a slip and the sales women were really nice and helped me look at accessories and possible mother of the bride dresses for my mom. Helpful but not pushy. Still not a fan of getting so many davids bridal check in phone calls though but that’s a corporate thing.

Let me just preface this by saying that I have never visited a David’s Bridal that I liked. So I knew what I was walking into when I visited this one, and they definitely didn’t do anything to change my previous opinions. The only reason I went there was because I am a bridesmaid in an upcoming wedding and the bride had her dresses at DB. They immediately want all your contact information, even if you tell them you’re not there to purchase, only to look. Once they see I’m not going to give them any money they either ignore me completely as I try to find dresses in my size (good luck with that), or– in the case of this particular visit– they instantly become extremely pushy and rude. My consultant was very friendly, I had no problems with her personally (she’s the only reason for the two stars and not just one), but I felt rushed and unimportant in their customer line-​up. I understand it is a bridal store so the brides get more attention, that’s fine, but I felt as if I was taking up valuable time and space in their day and they wanted me to buy whatever I had in my hand as quickly as possible so they could move on.
I finally chose a dress but wanted to think it over. Again, I felt very rushed– When I told them I wanted to go home and call the bride to see if the dress was okay and matched what she wanted, they told me to call her right then and there, standing in the middle of the floor wearing the gown. Needless to say, I refused, and went home ready to order off the website to avoid having to go back.
Once I decided what I wanted I was told the dress was in a different store and needed to be ordered. Okay, that happens, it’s fine– But they refused to do it themselves and instead wanted me to call the other store, buy the dress, and have it shipped to me. I’ve never heard of this, usually a store orders it themselves and doesn’t require the customer to do it.
Then, there’s the alterations department. I didn’t want to go back after they told me all the extra fees I’d have to pay for «rush orders» (the wedding is 3 weeks away and was kind of a last-​minute invite)– the alterations would cost more than the actual dress itself. I called to cancel my appointment and the woman who answered had apparently just gotten in to work and was already rude. She wouldn’t let me finish my sentence and when I asked her to take a message it seemed to be a huge inconvenience for her. Maybe next time I won’t call and just decide to not show up.

oh my gosh, there should be negative stars. Everyone there is SO RUDE! I went with a friend who was trying to find her wedding dress… The consultant didn’t even look at her. Didn’t get her dresses for her. Didn’t help her in her dresses. Just said ‘hey, you can use that room’ then came once in the 45 minutes we were there ‘did u find anything yet?” then left. We went back another time with someone else, SAME STORY! Go somewhere else if you don’t want to leave in tears! My friend left crying because of how they treated her.

I recently purchased my wedding dress, and it is PERFECTION. I love everything about it. The employees (especially Vanessa) were very helpful and nice to me on the day I bought my dress. I had to take it back for alterations a few weeks ago, and that was a pain! I had to stand in my wedding shoes for almost an hour while 2 alterations associates pinned 7 layers of material. The reason I give 4 stars instead of 5 is because I got pin-​stuck about 4 times during this process, and bled on my slip. The girl was new, I knew it was an accident, and she did clean it off, but I was not happy about getting stuck with pins!!! I am a germaphobe, and it freaked me out. Overall, though, I am very happy with my experience at David’s Bridal. Highly recommended.

These people are incredibly rude and essentially make brides feel terrible. I highly recommend going somewhere else if at all possible!