Kroger

Selection, Service, & Sales
I am Kroger loyal. I shop other places but this is my go to store. There are always sales to offset the prices and ways to save on top of sales (digital coupons, fuel points, gift cards, Kroger 1−2−3 card)…I use them all. The employees are friendly and helpful, if you need it. The store is clean and the selection of brands and products is vast.
Today was my first time using the pharmacy. They filled my prescription in 15 minutes and both employees were pleasant.

love kroger very clean an the people are helpful. .
but please put a sign or something to stop the people who take handfuls of the food in
those bins… people it’s not sanitary to scoop something into your hand & it’s stealing

Kroger’s has all your shopping needs the staff is very well-​informed and very helpful I am never disappoint when I go to Kroger’s you were a Kroger’s let’s go Krogering!!!

I have been shopping at the Stone Ridge Kroger’s since the day it opened. I shopped at Kroger’s when it was where the new annex is for Lincoln. I have watched as this store has gone down hill. The baggers used to bag your items & take them to your car & help you unload. Now when I have 2 carts, they take it out to my car & say, thanks. The first time this happened to me I was in shock, the second time it happened to me I went to the service desk to complain. They assured me this was not the way the baggers were trained & they would take care of it. It still happens every time I have 2 carts. The next thing that took me by surprise was after I gave my coupons to the cashier, he started holding each one of the coupons up saying, «did you buy this», well of course I did that’s why you have the coupon. It got so bad that the guy helping bag my groceries started pulling the items out of the bags to show him that the items were purchased. I wrote a e-​mail when I got home, they assured me once again that their cashier’s are not trained to question customers in that manner & it would be taken care of, yes it still happens. I have never tried to pass a coupon that is not for items purchased, quantity purchased or not the item period.
As for the food expiring, I agree with the post that if I know I’m buying expired items that’s cool, I always look at the marked down meat. Noticed that the dairy department has gone downhill since Regina is no longer in that department. Everything was fresh & you didn’t have to dig to the back or not purchase something at all because all the products are expired.
It seems like you guys are always late in getting in new & special products while Giant Eagle, Meijers & Walmart have the items in for months before.
The store is getting messy & more & more items are not stocked on the shelves, I can’t buy what is in the back or not on the shelf.
I just told my husband I’m going to try Meijers one week & Walmart the next, everyone tells me they are so much cheaper.

Review on the Pharmacy — I moved away from Gahanna and return to fill my prescriptions here! The staff are knowledgeable and helpful. there is never a wait to pick up a prescription. It is difficult for the techs and pharmacist to visually see me at the counter due to the new store arrangements, but they’re pretty quick. Whenever I have a question the pharmacist comes right over and finds the answer.
I love getting text messages when my prescriptions are ready after automatic refills. There has never been any issues with insurance cards and co-​insurrance cards as well. They always have my medications in stock.
The wait time is pretty standard for just dropping off a prescription. Plus Kroger has one of the better government copay prescription plans which means I get free or super-​low cost prescriptions. I highly recommend this pharmacy as long as everyone doesn’t start going there and increase my wait time!

Oh how I wish I could upgrade this store even after their remodel but it seems that 1) the people who did the redesign threw darts at a board and said «yeah, let’s put stuff together that makes absolutely NO sense and completely ruin the flow of the store! While we’re at it, let’s rip the old tile off the floor and leave the old grout lines behind, sand them down and call it «industrial!» 2) My hubby laments they give out no samples anymore. This doesn’t bother me as much but you could seriously tank up before if you got there in the morning and now they don’t even have stands out. Guess they had to pay for the bad remodel somehow. 3) That HORRIBLE bagger. I don’t even need to describe her, if you shop there, you know who I’m talking about and you purposely go to another line to avoid her. Somehow… there she is… at the end of the line and you know that you’ll be making a trip back because she smashes/​breaks/​ruins your groceries. She should pay me in gas for how many trips we’ve had to make back because of her. We’ve said something to the manager, he doesn’t care and of course there is high turnover but that one stays there. Of course.

My review is essentially a summary of other reviews with a few additional updated observations
Summary:
–Poor performing baggers and cashiers due to high turn over.
–Occasionally depleted produce stock
–Awkward parking lot layout
Additional:
–The Vegan/​health food selection is very good and prices often beat Trader Joe’s and Grapevine on apples to apples comparisons.
–The new Sushi provider as of ¹²⁄₁₁ is awful. The former was a mom and pop company that has been pushed out of every Kroger in Columbus. The new supplier’s quality is absolutely unacceptable and downright gross.
This Kroger while better than the Westerville Rd. alternative has a lot of catching up to do to reach the New Albany Kroger’s standard.

This Kroger is just like the others, except for one thing. They seriously have the worst baggers around! Bad enough that I’ve e-​mailed the managers before after the third or fourth time I got home to smashed food and ripped bags.
I have no idea how a concept so easy could be so store-​wide ignored, but they just don’t seem to give a crap about your stuff. Milk on top of grapes, eggs in with 2 liters, and when they aren’t mixing things in bags that shouldn’t be mixed they’re giving you one bag per item.
With several other grocery stores close, I can’t think of a single reason to visit this Kroger except for an occasional sale.

Plain and simple… I really like my Kroger!
I know that it’s not a new «Super» Kroger or has its own gas station (yet), but it’s my favorite grocery store.
I guess it has just simply grown on me. You know, like an old shoe that you don’t want to throw out just yet. It’s really a matter of repetition and habit. I know where everything is located in the store. That makes life so much simpler, doesn’t it? The «older store» factor becomes meaningless really.
Unlike my predecessor’s review, I don’t mind expired products — as long as they taste good and are on sale. I’m easy like that :) I survived four years in a fraternity. I think a recently expired food product won’t kill me. Every store has them.
One of the best features about this Kroger is their Customer Service personnel and procedures. Every single time I need to return or exchange a product, they never ask for a receipt and say «Go right ahead and pick out what you need. We’ll take care of the rest.» That definitely makes up for expired food, don’t you think?
In addition, their product selection is second to none and their prices are typically just right. Like I said before… I like my Kroger, so don’t mess with it! I bet my Kroger can beat up your Kroger! Go ahead… I dare ya!