Larmco Windows

We were very pleased with our experience, the windows are great. The one minor service issue was handled enthusiastically.

CONSUMER BEWARE! DO NOT WASTE YOUR TIME!
We had Larmco come in and do a whole house estimate last week for our home. We bought a foreclosed property and all the windows needed replaced. Figuring we should get a bunch of estimates, we thought, hey, we’ll check these guys out.
I’m not sure if you have ever had a window replacement consultation, but it’s painful. Be prepared to spend a lot of time listening to a lot of explanation.
Larmco didn’t fail in this matter. But what made it worse was that they cancelled our original appointment ten minutes after it was supposed to begin. We scheduled the next day and Mike came out to our house (but was at least a half hour late). He comes in and tries to explain to us how he got lost. Whatever… you could have called.
After that, he proceeds to set up his dog and pony show. More like The Aristocrats Show… it was worthy of a joke. He set up a heat lamp and pointed it through our windows (all these windows need replaced… we know this already) and tries to show us the heat loss with a meter that measures something (not sure what). Then he points it through various glasses and then his window, showing us how great it is. Again, I’m not sure what he was measuring, but it wasn’t really necessary. From what I’ve read from people in the restoration business, the heat lamp gag is a classic window sales tactic that means almost nothing.
He was pretty rude throughout the whole process, never said please or thank you, and at one point demanded a glass of water. After the show, his sales pitch included how to run a business, some statistics about how new companies go out of business after five years, etc. I had to tell him to move it along… not only because this had nothing to do with windows, but because it was insulting my intelligence.
Finally, it came down to the estimate. He spent some time writing down measurements on the back of some piece of paper he had, no form to fill in or anything like that. He quoted me a price, and I said, you’ve got to be kidding me. I already told him what a reputable in-​town company had already told me and it was 15k under. I asked him about his other style of windows, and all of a sudden the price came down 20k!!! TWENTY THOUSAND DOLLARS. ARE YOU KIDDING ME? After that, he told me I couldn’t have a copy of the estimate, that he had to keep it.
Here’s the thing… for those old guys out there who think they are being clever by using the vacuum saleman tactics from the 1950’s, I think its worth letting you know that back in the late 90’s there was an invention called «the internet.» Almost everything you say to me is verifiable.
Also, when you try to conceal things, aren’t willing to offer specific specifications of your product, and won’t write anything down, that’s a huge red flag. I do some product’s liability defense work, and I realize that if you write something down about your product, and it turns out not to be true, then you can get into trouble. However, when a company does NOT do that, then you have to wonder how confident they are in their product. As it turns out, windows are actually tested by different trade associations and are rated differently. You can find most windows on
and
. Try to find Larmco on any of those sites… GOOD LUCK.
When I called to tell him that we weren’t going with Larmco, he was indignant and surprised… It took all I could to not tell him that one of the reasons I didn’t want to give Larmco business was because of him.
To the salesperson that came, I’d like 2 hours of my life back. Although I feel very bad for you in that you appear to be a relic of an economy that no longer exists, this is a competitive market, and if you want to compete, you may want to rethink some of your strategy. You might actually have a good product, but I will never know, because you are sketchy and rude.