Midas

When I moved to Ohio I was stuck having to find a service location I could trust. Moved from California where a local Meineke was great and very trustworthy. Came to this Midas because Red Cross gave me a oil change coupon for Midas and this location was my closest. Made an appointment for the next day without issue.
Once I got there I was greeted by Brian (Assistant Manager). Super polite and oil change was done without issue. They were quick to let me know what services my high milage SUV would be needing in the future (nothing was needed at the time, but they made some suggestions regarding what to do later on for general maintenance).
Was so impressed that when I left I made an appointment to bring my wife’s SUV in for an oil change the next day. Again Brian was able to help. Got to meet Mark (main manager) who was also super nice. Again I had no issues and again they made some recommendations about some future maintenance.
Since then I’ve had to come back only once for a water pump leak (needed replacement). Managers were willing to work with me on pricing so that everything they recommended could be done (there were a few things that NEEDED to be replaced and some that were just recommendations).
All in all I feel very comfortable having my vehicles serviced here. The buy 6 oil changes get 1 free is nice also. Plus
tends to always have coupons.
Hated having to find a new vehicle maintenance location I felt comfortable with (as I know NOTHING about cars… plenty about computers though) and very happy I came across this place… thank you Red Cross for the oil change coupon that brought me here for the first time.
This place has a few negative reviews, but those are all older. Current management is doing a wonderful job! I will be moving further away from this location shortly, but am still going to come back.
Thanks Brian/​Mark for everything… you guys are doing wonderful… don’t change. :-)

Love these guys! Only went in for oil changes before but took my car there when it broke down. They were able to look at it and fix it the same day even though they were pretty busy. Mark took the time to explain the issue, tell me what to be on the lookout for, was honest about the timing it would take from the start, and didn’t try to sell me any extra bs. Can’t say enough about what a great and easy experience it was!

I always go from one auto shop to the other because I haven’t found my person that I can trust; however, I found him now!
Tim at Midas was able to efficiently diagnose and resolve the issue for my car that other shops could not figure out (Midas was my visit #3). Tim really took his time to fully explain to me what was wrong with my car and really gave me the impression that he was not out for my money and genuinely wanted to solve my issue.
Now a month later, my issue is completely resolved and my car has been running better than ever in a VERY long time! Now the only person I can trust my car to is Tim. I recommend my friends and family there all the time!
Make sure you ask for Tim! You will not regret it!

These guys are liars!
I took my car in for a simple oil change with a tire rotation. They told me I need to have all of my brakes and rotors and calipers replaced for $ 800.00. By the way, they did this 2 years ago when I went in for an oil change.
2 years ago, my buddy and I reaplced the back brakes because we heard something wrong. The oil change was literally 6 months later when they told me the brakes needed to be redone. So my 6 month old brakes needed to be replaced. This time, I obviously knew better so told them to put my car back together and not to touch anything.
Well, my buddy and I got the brakes and rotors at Advanced Auto parts who apparantly sells some parts to Midas. So I took the car there because I was within the warranty period on the back brakes. They said they looked good, but because Midas was a client of theirs and recommended replacement, they would warranty the parts out.
We replaced both the front and rear brakes yesterday and I took the parts back to Advanced to get reimbursed. They said there was literally nothing wrong with them as did my friend. He also suggested that their particular store has stopped doing business with Midas because of these practices.
As a kicker, I did have Midas replace the fronts about 5 years ago (which I negotiated about $ 100 off the price they quoted) and when I went in for that first oil change they told me I needed all new brakes. I reminded them they had just done the fronts about a year ago and they said, oh yeah just the backs need to be replaced. This time they said the calipers needed to be replaced and when I questioned them they said they just needed to be cleaned.
This place will lie, cheat, and take advantage of you at any opportunity. Also, note that when they guarantee brake pads for life, brake pads are $ 25…they do not give free service to put them on so you will still pay another $ 100 for the service fee and deal with all of the above telling you all th additional items you need.
Seriously, if I could trust a mechanic, I would take my car to them every time and be willing to pay a little more. We need to start boycotting stores that have deceiptful business practices. Even their suppliers know they are lying and cheating!

This is the 2^nd worst place that has ever worked on my truck! The first would be the Ziebart on Old Henderson road (it is now shut down).
So, here is my story. I am a PhD student. and I travel with with my books and such. Usually, stores like this think that I am typical grad student that doesn’t know much about auto maintenance. However, having grown up with a dad that works on cars, I picked up things over the years. Sadly, I don’t have the space to work on my own truck here, so I often have to take it out to get serviced.
I received ok service the first time I went to this store; I lived in the neighborhood and it was in walking distance. I found that they use cheaper parts… their brake pads and rotors wear out extremely quickly. (think the cheapest Autozone brand)
I had them replace my brakes/​rotors at a later date, only to have the rotors warp and groove in 11 months. If you go here, make sure you get your brakes checked by another Midas before the 1 year rotor warranty is up. Have them check the brakes, don’t tell them that you bought the parts/​labor from another Midas store. They will usually insist that you need new rotors… at which time you present your paperwork and have them covered under warranty.
Luckily, I have never trusted this store. In 2008 I had an issue with the right rear wheel squealing. Unfortunately, I was 700 miles away from the Henderson store when it happened. I stopped in to a local Midas and they told me that the brake hardware was old and was rubbing on the rotor. Also, the right rear seemed to be grabbing slightly. I never authorize brake places to put old hardware back on my vehicles. While you can reuse hardware if it is good, I usually pay the extra 30 bucks so that I don’t have to worry. The Henderson store threw on old hardware without telling me. I had to complain and throw a fit when I got back to get them to replace it for free.
The Henderson store said that they put new hardware on and adjusted the brakes. 11 months later I start having shaking in the front of the truck… and you can tell the difference between unbalanced tires and bad rotors. I took the truck into a nice Midas in one of the nice areas of town… think Dublin, Powell and such. They had to replace the front rotors and brake pads, which were grooved and ruined. The rear rotors were grooved also. None of he rotors were within specs to be machined down. The right rear brake pad had twice the wear of the left rear, indicating that the Henderson store did not adjust the pads as they said.
The Henderson store has a bad reputation among all of the other Midas stores in town. All of the Midas stores in Ohio are owned by the same people, but this store has a rotating staff and they never keep managers for long. I have never seen the same people in the store. and my paperwork can verify this. Also, the other stores might even tell you the same thing when they are honest enough.
Overall, be vigilant with the this group and avoid Henderson. It may actually be worth going to a dealer as opposed to Midas despite the high costs. You will eventually pay for it if you do not keep on top of them. Luckily I got my truck in while the parts were warrantied (or at least most of the parts). You may not be so lucky.

I’ve only used this Midas for tire service which included mounting and balancing snow and summer tires for our cars. The guys at this Midas did the job efficiently and quickly. Can’t ask for much more.