New Image Medspa

This is my fourth time here and it keeps getting worse. I won’t be back. Last time, I was met with construction. I would think that would be mentioned when making an appointment. As I waited for my appointment, the receptionist was calling the doctor to ask if it was normal that her son had white diarrhea with his medication. I was listening to this and the sounds of saws. Other than that, my last appointment was fine except the facialist suggested Botox for me which I found offensive. My appointment today was scheduled for last week, but I awoke that morning sick. I called New Image at 8 am, as soon as I possibly could, and left a message explaining the situation. Later that day my husband received a call informing him I had missed my appointment. When he told me this, I called them and explained that I had left a message and the receptionist was very rude and said I would need to pay for the appointment. I explained to her that I did not have 24 hours notice that I was going to be sick, as is their policy. She eventually agreed to let me reschedule. My appointment was today and I was taken to the room five minutes late and released 10 early. If you are going to charge by the minute, you should give the customer the whole time. ($ 99 treatment) The treatment was supposed to be a scrub but was rushed and rough and then I was put in a big tub that looks a bit like a tanning bed. It had mildew all over the inside. I was disgusted by this. Very disappointed. Don’t buy the Body Glow if you do go. I only gave one star for the original massage I had last year.

OK for the price. Not sure whether or not I will go back since they left me covered in sticky wax and didn’t really clean me off! Environment was very pleasant and relaxing and the staff was very nice!