Roche Bobois

The furniture at Roche Bobois is, undoubtedly exquisite. If you’ve been searching for high end, contemporary European furniture, this may be among only a scant few places in Columbus that will have what you’re looking for.
I recently relocated to Columbus and have purchased furniture from Roche Bobois in other states so I am familiar both with the furniture and with the caliber of their customer service. I have no argument with the furniture. You get what you pay for — and the furniture is pricey. What I do have issue with is the level of customer service offered by the Columbus store.
I suspect this review will be relegated to the «not currently recommended» reviews along with the 5 other reviews that have little good to say about customers’ experiences. I did purchase from this store. It was singularly, the worst customer service I have ever received. In fact, the experience was so bad that I called the corporate offices in New York City to complain. This was not the first complaint they had received. In fact, in talking with my neighbors (Short North/​Italian Village area), realtor, the developers of my condo building, and the architects, there was no one who had a good thing to say about the owner of the franchise. During the course of looking at the selection of items I was interested in, I was asked by Ms. Grayfer (the franchise owner), how much I wanted to spend. This struck me as not unlike a question I would get from a used car salesperson. When I informed her I would not discuss price, she began to harangue me to the degree that I informed her either the discussion stopped or I would leave. Since I was working with a sales associate, she walked away. At a time when even Value City offers delivery and set-​up and every other furniture store in the area offers white glove delivery, the Columbus Roche Bobois does not. I was told to arrange for my own delivery and installation. Further, I was informed if anything was damaged in the process, the store would not be responsible. The delivery company Ms. Grayfer did end up recommending left hand prints all over my newly painted walls. Needless to say, my experience with other Roche Bobois stores was vastly different and this is when I called New York. They were similarly flummoxed at the level of concern about their product and the lack of customer service.
As much as I love the furniture, all I can say is ‘buyer beware.’ Frankly, if I was coveting another piece of the Roche Bobois line, I would go anywhere other than Columbus to buy the furniture.

Gorgeous furniture, most of it in leather. But what would you expect with price tags upwards of $ 5,000. I didn’t go upstairs and mostly downstairs are couches and chairs and one dining room table. Oh, and art, at prices comensurate. They ought to provide free valet parking. lol

Beautiful furniture, a fusion of classic and modern design, incredibly helpful staff, and shipping options on almost everything. Two stories of ‘wow’ that certainly bests Crate & Barrel or Pottery Barn in terms of quality and customer service.
High prices be damned, the salespeople were low pressure and knew when to talk and when to allow you to browse… a rarity amongst high end furniture stores. I wish the store stayed open later during the gallery hop as I’d place their wares on par or better than most of the items at the gallery hop in terms of artistry and unique beauty.