Steak ‘n Shake

Worst Steak and Shake location. Poor customer service. Always out of something, milk or ice cream for shakes. I would rather drive an extra 20 – 30 minutes to any other steak and shake than this one.

Computers are down.
Or bad customer service.
I can’t tell.
Bathrooms are bad too.
Bad day at this location.

Disorganized, understaffed location.
Firstly, the food was good. I had the cajun steakburger and I’d love another. The shakes were good, as usual. My server was wonderful. But something seems off at this location.
There were many open tables, and around half of them still had dirty plates on them. Who is cleaning up? I watched one customer wait almost 15 minutes to pay her bill, and I expected similar treatment. I «only» waited 5 minutes.
The staffing seemed very barebones, and despite the fact that my food was good, I likely won’t return. The location is on Main St near Reynoldsburg, which is a mess (especially at rush hour).
I’m sure there are better Steak N shakes in the city.

Not really a fan of this location… I prefer Easton. They’re pretty slow here, half of the people working here have a crappy attitude and my food is almost never hot. Such a shame because I really like their food.

When i got here at 10 pm they looked lost on a busy day. I waited 40 min before got drink and ordered. The server was good but wow. The manager was no where to b found. It seemed like old add the inmates running the aslyem. One cook past me and i could tell he smoking pot. And they want more money

It doesn’t allow me to give zero stars. After being sat in the dining room, we waited for 10 minutes with servers walking by helping other tables. Two tables right on either side of us got refills and ordered and received additional food during the time we sat, not even greeted. Terrible service, manager was nowhere to be found.

While running errands we popped in for a quick lunch. First warning sign was the sight of a nearly full parking lot. Second warning was the nearly dozen people standing just inside the door. After standing for 20 or more minutes while the manager literally screamed at staff and at least a half dozen tables were dirty and severs parties waited impatiently to check out, we were seated. Another 30 minutes or so and our single cheeseburger w fries and chilli with fries appeared at the table lukewarm. I had ordered cajun seasonings with my fries… could see them but not really taste them. The spicy vinegar bottle on the table had no shaker top so I poured it into my chilli.
Was not a good day for them or me

Such a disappointment after the 2^nd time.
I enjoyed steak n’ shake in the past and at other locations. After being away for a while and not being around steak n’ shakes, I was excited to have t again when I moved back to Columbus. My mind has since changed after visiting this one twice and both times were a disappointment.
First time… waited for a while (in my mind) to get a cheddar burger and fries with new seasoning (sea salt & pepper). As soon as I pull away I reach in to grab a fresh fry. Nope, they were cold. And the burger was dripping from grease.
Second time… waited extra long because of line and was determine to get the frisco melt. This is NOT how I remembered this sandwich! I could’ve made that myself with a loaf of white bread and two burger patties.
It will be a while before I like steak n’ shakes again.

Good fast food: tried a burger with a fried egg on top. It was tasty & fries were hot; service was speedy today. No complaints

I love Steak and Shake, and this was a great one! We had originally went to the Bob Evans next door for breakfast but it was so busy we walked over to steak and shake. I think Mom was a lot happier because she could order a BLT instead of breakfast food. I had a hot skillet meal with two steak-​burger patties, hash browns, cheese, two eggs (over easy), and chili with a bagel. It was really good, filling, and only 5.99. I also added a delicious Nutella crêpe on the side for .99.
Great food, our waitress was very nice, and despite it being really busy the service was excellent. Delicious!