Waterworks

I had a water heater that was leaking all over the place. Waterworks came (after hours – that was totally awesome) and told me I needed it to be replaced because there was a hole located in the back of it. Ok, no problem. Unfortunately, this happened on a Friday night so even though I paid the after hours rate for them to come and check it out that day, if I wanted it replaced any time that weekend I would again have to pay premium rates so I had them come Monday (cleaning up water out of the huge water tank all day Sat & Sun was not fun).
They showed up Monday and were on time. The gentleman was very nice and professional. HERE“S MY PROBLEM… after only having the water tank a year and 4 months it is leaking!!! Are you kidding me. Now I understand that sometimes these things happen so I called them. The lady on the phone asked me for my address and informed me that my hot water thank is out of warranty by 4 months so all labor and parts are not covered.
She then tells me that she has a tech that can come out tonight if I pay the upcharge for after hours (no thank you) or she can look at their schedule and see what she has available. Yep nothing until Monday. Figures. So if I want my 1 year old hot water tank repaired before Monday I will have to pay another upcharge for the tech to come figure out what’s wrong and then another one for them to come back with the part to fix it if it’s not on their truck.
NO THANK YOU. What a way to take care of your customers. I will call someone else and give them my business.