Massage Envy – Commack

I’ve been a member here for about three years. Although I don’t live in the area, I work nearby and it is convenient for me to go to this location. I experimented around when I first joined and hit on a therapist that I do like. You do have to make your bookings in advance to insure that you get the therapist and time you need. I make my appointments about a month in advance. Using the therapist I do, I am completely satisfied. Place is clean, and she never «shorts» me time, as has happened with other therapists.
One Achilles heel to this place is the staff at the front. I’ve had the experience of coming for my appointment, and finding out that it was not booked. This hasn’t happened lately because they now have an automated system to verify appointments. Their main problem is a HUGE turn over on front desk staff. I rarely see the same faces from month to month. They always seem to in «training», and therefore mistakes can be made.
I would recommend this place, but watch your time on massages, make sure you get your full 50 minutes, experiment with different therapists, and make your appointments well in advance if possible.

I was a member with Massage Envy Commack for 8 years. When I first joined, I had my favorite therapists and my husband and I would schedule a monthly massage. In the past 3 years, the turnover has been horrible. If I wanted a massage I had to call a month in advance. They rushed you in and out and cut out the nice things like hot towels.
On 2 occasions, Fathers day and our anniversary, we had treatments scheduled where one of the therapists called in sick. They cancelled my husbands appointment but expected me to show up.
We started traveling to Lake Grove and Plainview just to get appointments.
After the last cancellation (we received the phone call 2 hours before) We contacted management and were told ‘Sorry’.
We cancelled our membership and I would not recommend. There are plenty of places that offer great services.

I normally don’t do this but I couldn’t resist.
I normally go to get my massages at Elements in Smithtown but I wanted to try somewhere new so I figured I’d try Massage Envy.
First and foremost it took forever to get an appointment since I had to book an appointment two weeks ahead of time. A little annoyed but it is what it is. Anyway I asked for two appointments since my boyfriend and I usually like going together. I received a confirmation auto-​mated call the night before so we confirmed w our babysitter the next morning and the appointment was set.
I was so excited only because I work 6 days a week and never have time to relax and pamper myself.
So I worked during the day in the city, finished up work, took the train home and finally met up w my boyfriend to finally head over to Massage Envy.
Friday, January 23, 2015:
First thing is first we get to the location —
My boyfriend and I check in and tell the girl at the desk we have an appointment at 7:00pm.
She seemed puzzled… After a few minutes she says «Evan, your massage therapist, called out today. Your massage appointment was canceled»
— Mind you… I haven’t received a call nor message stating that.
She then proceeds to tell me that a girl by the name of Chrissa should have called me earlier to cancel or reschedule my appointment.
Ok, well now what?!
I’m at the location and they won’t be able to accommodate me because everyone is booked up. So I basically payed a babysitter for NO REASON and re-​arranged my schedule for a massage which was unknowingly canceled by a receptionist that didn’t have the decency to give me a call to reschedule.
POOR CUSTOMER SERVICE!
I can honestly say that I don’t plan on ever going back.
I would possibly consider another location but definitely not stepping foot into the Commack location.

I received a gift card for Massage envy. I have called six times in approximately 6 weeks to make an appointment, but none are available. The staff then suggests that I make an appointment on a different day. If you’re like me, you like to get a massage when you want to get a massage. I don’t think it’s unreasonable to get an appointment the same day if you call early enough. I just called the Commack location (7÷2÷14 at 12:14 pm), and asked for an appointment any time today or tonight. Not surprisingly, no appointments available. I probably will not use this gift card. I find this is often a problem with these chain massage places

A bit on the pricey side but next to Georgette Klinger (when they were open), this is the best massage I’ve ever gotten. Quiet, clean, relaxing and they really make all tension go away. Worth the money. You can also use your FSA card here!

Been coming here for about about a year now and have had about 10 massages. Place is clean and professional. All the massages have been good some exceptional… very relaxing and comfortable. Favorite is Mimi.

They do not accommodate as a massage parlor should. I got a migraine hours after having a massage there. I realized that it was because the head cradle was craned too far down. I called them up, and said that I’d like to keep the same masseuse, but someone else needs to come and check the head cradle height before we begin the session next time. They said they wouldn’t be able to do that. What?! What am I supposed to do, risk another migraine?! I switched to a different Massage Envy location right then and there, and the place is great. This place gets a big thumbs down!

Massage is my ‘thing’ — I have had many in the course of the years. esp in travel. One day I went here bc of the incentive of the first time customer special bc I had some back trouble and needed to relax. I was so thrilled with this place I ended up signing up for the year discounted price package where you get 1 massage a month. Every therapist I understand is very good. I have had 3 so far and I loved two soo much that I don’t really want to try any others but them. I alternate btwn the two girls. If you like deep massage I highly recommended Deanna and Mimi.
Very informative girls and they have helped me through terrible migraines. Staff is very friendly and they call to keep you on track with your appointments when made in advance. Only draw back is if you mess up your appointment they still charge you a fee. :(

this fabulous place just opened up several weeks ago, and i in fact have been awaiting the grand opening ever since i caught sight of the sign driving by… for tucked in between a pharmacy and staples is a small piece of heaven on earth.
now i am not a massage-​connoisseur but i have had over a dozen in my life and never twice at the same place, for a variety of reasons actually. but i LOVE massages. so knowing that here is my take on massage envy:
the place is professional, all very clean and deep-​purples and creams. all the front staff were friendly and the questionaire you fill out at the start of the visit made me feel like they really have my health in mind — like at a doctor’s office — as if they were keying into my real points of stress and reasons for being there today to customize my massage.
my personal massage therapist was also friendly and let me know what she planned before she left for me to get under the covers. she was warm but didn’t take up time talking which is nice.
the table was not only soft with pillows etc. but heated — i started relaxing before a hand was even laid on me…
note: there was the usual soft/​pleasant music but no candles or scents — i find these to sometimes be overpowering and so appreciated the lack of them. i think the sheets or maybe the lotions had a slight, nice scent but it wasn’t overwhelming.
the massage itself was perfect. she was careful of my «tough» spots and asked if she was going to so anything more out of the ordinary first in case i didn’t want to try it — like ‘neck-​pulls’ which by the way were cool… the pressure was good to start with and she timed everything very well so nothing was missed. i really would ask for here again if i go back.
now here is one of the really cool parts — you can become a member and get a discounted massage every month! i’ve never before found a place that offered such a thing. it would still be a luxury for me in terms of monthly cost but i am actually considering. the membership also offers you a discount for additional massages and if you bring family/​friends. very cool.
finally, their hours are fantastic — lots of nights, and i mean late, until 10:00 or later some days, and weekends, even sunday! they really are out to help fit a massage into your (!) life and lifestyle… and at least for me the benefit of being close to home is great, up until now with the prices involved i would most likely travel some good distance/​even to the city for a good massage but now i don’t have to and that makes a wonderful difference!
so there you have it. why i am a believer in massage envy. i would definitely recommend this place as a lovely soft-​spot to add to your life. *smiles*