Adidas

Bad store messy no customer service and the store manager is a bitch. Never shopping here again

This is a great Adidas store. My wife was looking for hiking trail shoes that were not those clunky, ugly Birkenstocks or other hardcore varieties. This store had what she was looking. In fact she scored two pair for less than the sale price of one.

Helles und freundliches Geschäft. Hier gibt es eine tolle Auswahl und jede Menge Schäppchen !!

This is my first Unilocal and I was so frustrated that I felt the need to Unilocal this! I went to the outlet looking for some deal and was surprised to see the basketball jerseys marked up. I called to their attention and two people gave me the explanation that I would expect the outlet stores to be marked down but sometime they are marked up and continued to say that they don’t always know the current price so they are not always aware that they are marking it up or down. What a rip. 1 jersey was marked up $ 5 and the other $ 15. Just to be clear their sticker was on the team store tag with both prices clearly visible. DONT SHOP HERE!

I found myself with some time to kill on Saturday afternoon so I decided to wander around the Citadel. Given that it was Thanksgiving weekend, this was a really bad idea due to the traffic but I had already gotten stuck in the mess and decided to follow through rather than leave. Anyhow, I wasn’t really planning on buying anyhing — I swear!!!
However, as soon as I entered, the deals were unbelievable. I ended up getting a matching green track suit with jacket and pants for $ 30! I also bought 4 climacool shirts which I think are Addidas’s version of Dri-​Fit for only $ 10 each. Lastly, I purchased a nice soccer bag with separate compartments for the ball, cleats and other stuff for $ 28.
The entire time I was there, the staff was constantly hanging up or folding clothes that customers were leaving strewn about. There were also employees wandering around with canvas bags to help customers carry their goods as well as find sizes and colors if needed. The cashiers were very quick in ringing up the orders. I seriously think this store did really good business this holiday weekend due to how well they took care of the customers and the store. And to be honest, this store beats the one at the Irvine Spectrum in terms of their selection if only it weren’t such a drive.

Had a day off from work today so I finally had time to buy new shoes. I called this place a few minutes before they opened asking if they had zx fluxes in stock. I was told they had many colors and sizes. Sick dude, especially for an outlet, they have plenty of sizes and colors? Bruh.
As I walk around the store I began to think they did not carry them at all. I didn’t see any pairs on display or any toward the back on the wall. I asked a sales associate again about the shoe. She said she had no idea what the shoe was and they did not carry them at all. Bruh.
How tf are you going to tell me over the phone you have a large variety in stock and I come in and there is absolutely nothing? You straight up lied to me. That’s fucked right? Some people could have had a long commute to citadel and end up wasting there time there cuz the thing they wanted and asked for is nonexistent, but since this is an outlet, there are other places to look into.
The guy spoke to over the phone had a very deep voice. Didn’t catch his name but s/​o to that guy man you gave this place a 1 star :/​
I like Adidas, I really do. I’m wearing an Adidas soccer jersey right now, and if I’m ever in the area I’ll check this place out. But unfortunately some of the employees seem untrustworthy and incompetent after my visit

Good service, the guy Stevie Jimmy Jimenez was super helpful. Very polite almost like a lady but manly enough to not judge, way to go Stevie keep up the hell of a job. Give that sucka a raaaaaaaaaise!!! Ka-​ching! $$$
Also love their soccer shoes a small variety but they have good shoes and soccer jerseys.

VERY UNSATISFIED EXPERIENCE!!!
Store manager had really bad attitude!
My family and I bought two backpacks from the store, paid the price partially with 2 gift cards, wanted to pay the rest with credit card. But the cashier girl told us that we reached maximum numbers of swipes, so now we MUST pay the rest with cash ONLY. However, we wanted to pay with credit because we have NO CASH on us at the moment.
So we said we do not want to purchase it anymore and wish to have a refund. The cashier girl told us she can only give back the refund on Adidas cards ONLY. We went a along, however, the store manager came and told us that he CANNOT stop the transaction NOR give us any refunds AT ALL. At the end we were forced to pay and purchase the bag with cash by BORROWING MONEY!
They did NOT warn or tell us beforehand that there was limit numbers that you can swipe a card, even though they saw us swiping 2 gift cards, and the store manager’s reason was that they have, here I quote him, «NO RESPONSIBILITY OF TELLING YOU THAT»
Anyone who shops at this Adidas in the future, PLEASE BE CAREFUL!

Hard to find people to help you.
We were there Saturday, we asked them to put some stuff on the counter to hold it for us, value 250 $. When we came back in 45 min, the manager TAMARA decided to put ALL our items back on the floor.
We go 3 times a year and ALWAYS make big purchases, T. told us that we cannot put anything on hold.
Make sure not to put ANyTHNG on hold.

Before I drove across town to specifically shop at this store, I checked out the Citadel’s website for more information. On the «Sales» link there was a deal posted for Adidas: «Buy More Save More» offering discounts of $ 10, $ 20, or $ 40 dependent on the amount spent ($ 50, $ 80, $ 125 respectively). Cool, I thought that would offset the 1 hour drive.
After picking out 3 pairs a shoes, I went to checkout and they would not honor the ad even when I pulled it up on my phone. The manager told me it was a mistake and it would be taken off that day. Checked a week later and it was still posted. False advertising???
Love Adidas stuff but not this location for not honoring an ad that was posted.

Great specials on shoes. I got a pair of outdoor shoes for $ 49 bucks! Originally $ 120.
They also cary stella McCartney’s merchandise, but I thought that it was a little bit pricey for an outlet. $ 50 for a bum Bag that’s normally $ 60. Not very much of a discount there.

I found this store on Unilocal,cause I was looking to by some sport clothes as I started my tennis classes. I found there a few really good deals with 30% off. I bought everything that i needed. Staff was very helpful.

We stopped for dinner at Rubios (excellent food) and hit the Adidas store on our way back the car. We were helped by a young man named Elliott and he was fantastic. Seriously, I’m not much for shopping (especially with our young children) and he engaged the whole family… talking to my sons about soccer and cool youtube clips.
Well done!

michael peña is by far the best definition of great customer service! so friendly upon entering the store and willing to help with every one of my questions and concerns. This location is not that close to me but i’am always willing to return where i feel i’m receiving great service and deals. He is an excellent asset to your store :)

I wish there are more Adidas outlet, but reality there is only few in SoCal. Adidas got some killer deal on time, like $ 6 high quality soccer shorts. I should have brought more. This is like a typical outlet stores. They change the on-​sale item like almost daily. The store is about the same size as the Nike in the first floor. I notice better deal in Adidas store except I had a problem using their coupon.
Since Nike is nearby, is good just to check there, as well. Since both sell many similar items just in their own brand, but almost you can find better deal in Adidas.

I don’t normally shop here, but I stopped by because I was on the hunt for some basketball shorts for my boyfriend. Plus, they were having a sale: 50% off all red tags! So of course, I had to look.
There were SO MANY people in the store — it was a madhouse. Plus, the music was so loud, I could hardly hear myself think. I immediately made a beeline for the sale racks and found a nice pair of basketball shorts in my boyfriend’s size for only $ 7! SCORE. My mom and sister found a few things and then we got in line.
After about ten minutes in line (with only like four people ahead of us) an employee walked by and said «You guys know this is cash only, right? Yeah… our system’s down, so we can’t take debit or credit, only cash.» And everyone groaned, including my mom. We weren’t prepared to pay only cash, so instead of buying like $ 40 worth of stuff, we only ended up buying like $ 15 worth and put a handful of stuff back.
I thought that since they were only taking cash, the line would move faster — but I was wrong. The employees were moving at a snail’s pace — not a care in the world, no desire to deliver decent customer service. The cashier who «helped» me, didn’t even say a word to me besides the total I owed. No «Hello, did you find everything you were looking for?» No «Thank you, have a nice day» No apology about their «server being down.» NOTHING.
The only thing that was good was the deal I got on the basketball shorts. Customer service at this location is severely lacking.

Customer service is very rude. There is a cashier extremely rude. Wait half hour too check out. She let the people behind us check out first. Ask her name and she said I don’t have a name. Spoke with store manager, nothing helps. Store Manager said her name is Maria. They should fire her.

No available employees to help out!

No Big Woop!
The selections of shoes are limited. The store seems to be always jammed packed with people who don’t buy anything. The staff seems a bit friendlier than the Nike outlet at the same location. Still, the employees seem limited in their knowledge of the items they sell.
There are plenty of main stream shoes and apparel. No real specialty shoes. You can find running and some select basketball shoes here for sure.
The price? No big discounts here. I can usually find more selection and better deals for Adidas at Carlsbad Outlets or even Kohls and Marshals.
No Bit Woop.

The staff acts like they are doing you a favor if you ask them a question. In particular, I asked Kevin for some help with a shoe fitting and he all but said no. He bascaily could not be bothered and literally walked away from me.
Come on people… if you hate your job, find another one, or take a cue from the rest of us, learn how to fake it a little… it’s called professionalism.
The quality of the product speaks for itself; I do not need to review Adidas shoes – they are great.
But let’s learn some basic customer service skills.

I love Adidas! I have found some great deals on Adidas clothing and shoes here!