American Appliances Services and More

As an addendum, in less than three weeks since George «repaired» my oven, it’s right back to it’s non working condition with the same error message.

Repairman, didn’t give name. was sent from my home warranty company Fidelity for water leaking from my refrigerator. By the way, all other service professionals Fidelity has sent have been courteous and professional. I gave one star because we did receive a prompt return call from our on-​line service request on a Sunday night to schedule a visit the next day. He wanted to schedule between 9 – 12. I told him I had a 10:00 am doctor’s appointment and would not be available until after11:30. So, Monday morning he calls at 9:30 to say he is 5 minutes away. My husband reminded him that we had told him the night before that we would not be available in the morning. He said he would call back to reschedule. When he had not called back by 4:00 pm I called to find out when he was planning to reschedule for, he was very rude on the phone and said, «I told you I would call back and I will call back this evening and MAYBE reschedule for Tuesday or Wednesday. He did call back about 7:00 pm and we settled on 9 – 12 the next day. He arrived at my door without calling first to say he was on his way. When I answered the door he was dressed in casual clothes, no name tag or any other identifying information. He did not introduce himself but proceed towards the door as if to enter my home. I said «Who are you?» Still no introduction but mumbled something about «refrigerator». I showed him to the kitchen and tried to explain the water leaking all over the hardwood floors. I said it was coming from the back. He made no move to pull out the refrigerator so I started to, even though I had recently had surgery. I waited until I had the unit pulled all the way out before offering to help. After pumping more water onto my water soaked hardwood he discovered that the water line was broken but also that the compressor fan was not operating. At his request I found a small household fan to plug in behind the refrigerator to help cool the unit until he could return to replace the fan. During the conversation about this fan he was very condesending saying things like «you need to do specfically what I tell you to do.» Again, no assistance pushing the refrigerator back into place. I paid and thankfully he left but when my husband returned home we found that he had left the water connection turned on and water was continuing to leak onto the floor, the back cover to the unit was left off and the whole experience has left a bad taste. This repairman’s people skills are non-​existant, he may be knowledgable I don’t know but he will never be in my home again!

Funny thing about refrigeration: You don’t know how good it is … until it’s gone.
Lesson learned this week as the 20-​year-​old Admiral fridge I inherited with my condo started its slow upward creep from ice-​cold temps (the way I like it) to balmy Bahamas swamp.
And it took my entire overpriced Whole Foods grocery purchase down with it. Except for the ketchup. The ketchup survived.
I had been away for a few days and was looking forward to returning home to a packed fridge of ice-​cold num nums. But when I opened the fridge door, what wafted forth was a fetid tincture of rotten spinach, melted Tofutti cuties and garlic hummus with a fresh layer of fungus growing on top. I ended up having to toss a lot of food (and half a paycheck along with it). It never feels right to waste food.
Luckily for me, last year when I purchased my condo, I added a home warranty through Fidelity. My rep there recommended American Appliances, so I called and left a message. A friendly technician name George called me back right away. He came in the next day and quickly deduced that my fan had burned out.
He had to order the part, which was fine because it gave me time to clean the fridge and give it a final airing out. He returned today to put the fan in. George was super pleasant, very professional and he got my icebox working again within hours.
Speaking of working… George is looking to hire another technician to help him out! If you know of any qualified techs, have them call George. He deserves a day off.

Just used this company based on home warranty recommendation — Do not use! He replaced the water line from the wall to the refrigerator and then left — didn’t check to see if it worked (Refrigerator does not put out water now) and left the refrigerator turned off when he left. My disabled client didn’t realize it wasn’t turned off until two days later when all the food had spoiled. He called my client for payment even though he had been instructed to send his invoice to my office for payment. Harrassed her on the phone. Extremely unprofessional and poor quality control.

I typically only review organizations that deliver exceptional customer service, which is why I am writing this one for American Appliances Services in Concord. I recently had an issue with my dryer, I placed a call through Fidelity and they originally dispatched a less then stellar company to handle my service request, after waiting several weeks, I finally asked to switch providers. I was given the number for American Appliances Services and they scheduled a technician to my home the following day. I was fortunate enough to have George as the assigned technician, he called in advance and arrived promptly on time as scheduled. He then evaluated the dryer with me and recommended a replacement belt and pulley system. He installed both and our dryer was up and running again, which will make my family of 5 extremely happy! After finishing the install and necessary paperwork, he proceeded to review and recommend routine maintenance on both the washer and dryer. So often organizations talk about customer service, however they rarely deliver the service they sell you. George went above and beyond, providing a «white glove» treatment for a simple appliance fix, and that is why American Appliances Services will have a customer for life! Many thanks to George and the team at American Appliances Services.

Bad customer service and odd business practices. After my home warranty company sent the serviceman from this outfit I had expectations for good service and repair of my oven. The serviceman was creepy, called our home after 9pm to schedule repairs and on the last visit, was accusatory and unprofessional. He left without fixing my oven, and told the warranty company that I was misusing my oven so they should not pay for repairs. This company should think about the customer service that is poorly represented in some of their employees. My home warranty company is sending a new serviceman out from another company and my complaint was noted. He also called me «dear» which in the professional world, is not appropriate nor creates a comfortable situation for a female alone in her home when the repairman comes. I do not recommend this company!