Carrabba’s Italian Grill

So so sad. Have been a couple of times to this location and been pretty darn good. Was there last weekend and it was just terrible. The service was excellent, bar and table, but the food was so disappointing. Husband got the grilled scallops and shrimp with garlic mashed. His plate looked like an empty sea of beige, too few pieces food thrown on too big of a plate, was something I would never think acceptable to a higher end chain to serve. We both ordered Caesar salad where the lettuce was old looking and wilted. This the stuff you find in your fridge and toss. The reason we didn’t send it back was because they were so busy I ordered a chicken (arugula was a few pieces, barely there) dish that featured this terrific Mediterranean vinaigrette (not present). We couldn’t wait to leave. Sad this experience was so very poor.

Haven’t eaten yet. Wait times and waiting area are terrible. Called in and was on hold for 10 minutes after getting bounced around back and forth.
AMENDED
Wait time ended up being 25 minutes.
All nine Entrees were all good.
Service was also very good once we were seated, even though they were busy and crowded.

My first experience at Carraba’s was pretty great! I have Celiac, so everything I eat has to be completely gluten free. This seemed like a great option since they have a ton of gluten free dishes.
It’s good to know that almost everything here is gluten friendly, and Celiac safe. There are a lot of places that have gluten friendly options, but are bad about cross contamination. This restaurant not only has gluten free pasta, but all of their dressings are gluten free, and they thicken their alfredo sauce with rice flour instead of wheat flour.
I had a side caesar salad, hold the crutons, and it was yummy! The pasta dish I had had chicken, tomatoes, GF pasta, and garlic. It was decent. Not the best I’ve ever had. The noodles were a little mushy, but it’s probably just me getting used to GF noodles. I’ll definitely try an alfredo dish next time.
The server we had was awesome. She was very knowledgeable about gluten and Celiac, which is hard to come by. Hopefully the Carraba’s closer to my house will be as good as this one was!

I have been to this location multiple times and I have been impressed with the staff, service, and food every time. I was very indecisive on my meal because their current menu didn’t have the Chicken Trio, which I usually get. My server, Katelyn, was amazing and told me they could do the Chicken Trio for me. I was so impressed, she didn’t even give the «well, let me go check and see» that you often receive. She actually suggested it to me and I couldn’t have been more pleased.
The food was delicious. I was surprised by the quality of the salad that came with the meal. It wasn’t just a big pile of iceberg lettuce that you get at other Italian restaurants. It had romaine, baby greens, carrot slivers, radishes, gourmet olives, and choice of dressing and the portion was very generous.

We’ve been to Carrabba’s plenty of times and the meal at this location was just as good as any other visit. The reason I’m writing this review is because our service was so great! Dominic was our waiter and he was AWESOME! So friendly, attentive, gregarious, helpful … I could keep going but you get the idea! Thanks for a great lunch Dominic and Carrabbas’s, give this man a pat on the back … he’s making you look good.

Beth did a great job very professional Johnny on the spot a very genuine desire to be a professional waitress if you want good service ask for Beth L

I know, I know… it’s a chain, but we don’t have them in Cali and it’s so good! I got the chopped salad and a side of meatballs, because I like my meats. Their to go system is probably one of the best I’ve encountered. My chopped salad came with the chicken and dressing on the side, so it wouldn’t get soggy! They also have to-​go olive oil packets with a side of the herbs to dip your bread in! I mean, that is really next level service if you ask me! The salad was delicious with crispy lettuce, spicy pepperoni and perfectly grilled chicken. The meatballs were tender and the sauce was good, but could have used just a tad more spice. But again, I can’t say enough about their to-​go game!

Was expensive for the amount of food you get and quality. Appetizer, soup and bread good, but chicken alfredo very disappointing hardly any chicken and needed more sauce and salt. Waiter was very attentive and atmosphere good. We were up at Concord Mills and decided to stop by — think we will pass next time.

Absolutely Great!!! Love everything I’ve ever eaten there. Can never go wrong with this place!

I have to say this is the first time this has happened to me and others should take notes. I sat at the bar and the bartender didn’t ring in the salad till like I was almost done with my app. Didn’t want to rush me. I really appreciate that. Plus when I get so much food at one time I’m overwhelmed. Since here u get bread too.
Love the service here. And really do I have to say the food is good too,

My family and I have had several lunches at this location and we have never been sat in the amount of time quoted. Once we waited with 3 small children for over an hour after being told 30 min.
The food is ok but don’t go when it’s busy!

This is my first time going to a Carraba’s. It’s nicer than a Olive Garden and less expensive than Romano’s Macaroni Grill. The food was nice and priced right in between. Service was quite attentive.

This was not our first time here, but was our first time in close to a year. I have to say this use to be mine and my wife’s favorite place to eat when we were dating several years ago, but we have watched them go down hill over the past decade. This used to be a 5 star place for us!
Their Ceaser salads used to be amazing with these lovely textured croutons and dark green romaine lettuce and now all you get is some iceberg lettuce with bad tasting stale toast pieces and a little Parmesan cheese thrown on top.
Their Polla Rosa Maria chicken used to be two chicken breast stuffed with fontina cheese and prosciutto ham in an amazing wine and mushroom sauce, now it is just one chicken breast butterflied open with the cheese and prosciutto laid on top and cost even more. Worst of all it is not even on their lunch menu anymore. The taste was still good but as with anything you cut corners with you can tell.
They used to have olive oil on the table, I believe they used to be in elegant decanters then switched to the brand name bottles and now it has been totally removed so if you require more olive oil you have ask the server and they can only bring it to you in a saucer.
Our server, Alicia, deserves 5 stars and she keeps me from taking another star overall, she was great and very attentive to my family.
My guess is corporate is making most of these changes over the past few years with thoughts of saving by cutting corners, spending less on quality ingredients, making portions less and charging more and all it is doing is driving away customers. We were there at noon for lunch and I thought the place might be closed until dinner because there were so few cars there, but my guess is they are losing customers for the same reason we probably will not be going back for a long time and then hopes of corporate noticing they need to get back to the quality Italian American restaurant they were.

What a disappointment. Disgusted with this location.
I called in advance to reserve a table for 7 for my grandmothers 78^th bday. I arrived 15 minutes early and was given a pager by a young woman and told the tables were being put together. Fair enough. After waiting 20 minutes I decided to go to the bar and have a glass of wine. The wine glass had old lip gloss on it. :(after another 10 minutes I asked the gentleman at the hostess stand how long it would be… he told me a booth was being cleared off. At this point I was a little irritated. I «reserved» (or so I thought) a table for 7. Another 15 minutes goes by, people are packed in entrance like sardines and they finally shout out our name. Guess the pager was pointless. We get to the table and it had not been wiped down nor reset.
The restaurant was clearly doing some remodeling. But that is no excuse for the staff. Orders were messed up. My daughter did not get her meal until we were halfway done with ours. (We all shared with her) my Bryan chicken was room temp. The food was NOT up to par. Lasagna and ravioli both tasted like something you would find in the freezer section at the grocery store.
The waitress cleared glasses from another table and left the tray on the floor beside me. I was astonished at the lack of management and untrained staff, the dirty bathrooms and unkempt outside waiting area… WHICH HAD A DIRTY DIAPER IN THE ASHTRAY.
Never going back to this location. Hope they can get their act together before they run everyone off. Waiting for a reserved table for over 45 minutes, poor service and poor food. Not my ideal of a «nice dinner» for my grandmother.
Thanks a lot.

Good food (as expected from the chain) and nice service. Try the mini cannoli! They are the perfect ending to the meal.

First time visiting this location. We were seated promptly. It took a few minutes for our waitress to visit our table. Our food was as good as could be expected. The waitress was semi attentive at first but when another group came in, I felt we became non existent. When you have to look for your waitress to request your check, you haven’t had a good overall experience.
I would probably visit again just to see if the quality of service improves.

Really just not Impressed anymore. Carabas used to be soo good but now everything tastes salty and processed. I went here for a date about 3 months ago and probably won’t be back.

This is the second time my wife and I dined at Carrabus Italian Grill. Both experiences are worth noting, but Saturday night was extremely satisfying.
Never in a huge hurry, we find ourselves in the bar to wait for a table. The polite young lady hostesses told us it would be 30 to 40 minutes. We do not mind waiting as this does prove that more than most like the establishment and therefore worth the wait. Both visits found us at a very romantic booth well within 20 minutes, barely enough time to finish our drinks. Better under than over the time limit!
For both occasions we found the food to be well above average for a «Chain» restaurant. We both had Filet Mignon and fettuccini alfredo with a salad to start. Salads were wonderful. The Steaks were perfect. The fettuccini was a little over cooked for me, but the wife loves it this way.
The service was impeccable. A very savvy gentleman with a well-​rounded knowledge of the menu and food in general served us, kept the water flowing (a must!) and displayed the perfect kind of humor necessary to carry the evening.
Under-​rated but not to be ignored was the Sogno Di Cioccolata! What a decadent end to a great meal!
One suggestion would be to cook a medium rare steak a wee bit more. Just a thought from my wife.
Mine was perfectly rare!
We will be back.

I highly encourage everyone to give Carrabba’s a try! Yes, it is a chain and you can find one in every major city, but if it’s good food what does it matter!!! This isn’t your local Olive Garden by any means. I’m a big fan of the Chicken Bryan! I’ve always had great service at this location and the seasonal specials add a pretty good mix to the menu. I recently tried a seasonal cedar plank salmon that made me wanna order a second round!
I do not recommend the curb side to go ordering here. They seem to be in a bit of a hurry and on more than one occasion I’ve gotten my go to Bryan to go on my lunch break only to tear into undercooked chicken. No bueno. Eat in or move on.

I’ve always been a fan of the Carrabba’s since watching them (Johnny & Uncle Damian) on their PBS cooking show so when we finally got one in Concord… I’ve been hooked since then.
I’ve honestly never had a bad experience, meal or dessert at Carrabba’s. If you like flavorful food at a pretty reasonable price, try Carrabba’s. I love their Chicken Bryon that is topped with goat cheese and sun dried tomatoes and the lemon butter sauce is spot on.