Garofola’s Italiano

Pizza was good but was cold. Ordered a large pepperoni pizza for delivery and it took an hour to get delivered to us. I called them an hour later to check on the pizza and the lady said that the delivery person left 45 minutes ago! They need to increase the # of drivers so one person isn’t delivering so many pizzas.

Ate here once and wasn’t a big fan of the spaghetti or the meatballs. However, I’ve also tried the pepperoni pizza and thought it was much better. On Friday, January 1, 2016 at approximately 12:15 pm I decided to place a phone order for a pizza pick up. The girl who was working the phone at the time is the real reason of my one (1) star rating. I could tell right away when she answered the phone that we were probably bothering her. After I indicated I wanted to place a «to go» order we were immediately told to «hold on». After holding for a while (and not knowing why) she finally came back and said her computer was down. However, instead of offering to write our order down, or even giving us an option to mind holding longer while perhaps rebooting the system, she just told us to call back in 5 minutes and hung up. So with that being said, we didn’t call back and took our business elsewhere where we received much better service.

If you’re a Pittsburgh fan, then this may be your place.
Been here a couple of time though normally after Church on Sunday. Out doing a little Christmas shopping today and picking up a couple of things for a new Grandson due NOW. Wish he would hurry.
In anycase, tried it for lunch today which is a Saturday. Almost deserted which I can not figure out because it is pretty good and is authenic Pgh. The owner is from just outside Latrobe/​Greensburg which is definately suburban Pgh.
Décor as you can see is definately Steelers although they are now getting some competition from NASCAR (Kevin Harvick) and lately the University of Florida, Gainsville since his son is in attendance.
Walked in and since we were the only ones there, were seated immediatly. Looking over the menu, by wife order the Veal Parm Sub and later added a cup of Wedding Soup. I ordered the Hot Big Deigo Sub which is basically a three meat sub, served hot with Italian Dressing on the side. Both my wife and I enjoyed our subs but this is the first time I have seen Wedding soup without pasta, normally orzo, as part of it.
All in all, it was great for lunch and I’m not saying that for the Pittsburgh connection. My wife is from Pittsburgh but I pull for another team/

I have ordered from here several times. First i tried the lasagna. It wa the worst I have ever had. The noodles were over cooked and literally once slice of imagination cheese in between. A little of tomato sauce on top. Decided to give it another try the pizza was horrible. I ordered several toppings and there wad barely any on the pizza. I will never ho there again.

If you are a Steelers fan and like Italian food. Then this is the place to go. .60 cent wings and $ 1 daft beer!

I’ve given this place far more business than it deserves. The food is mediocre on the best of nights. Pasta dishes are always served with the bowl half full of water, even after you ask for them to be drained well. And the service SUX! Waitresses constantly change, are unprofessional, and pay little attention to customers once the order has been taken. Food comes out at different intervals. Service is slow as well. I’ve visited for the last time.

I’m surprised at some of the negative reviews of this place. The food is always excellent. I usually get the meatball Parmesan with a side of fettuccine alfredo, both fresh and delicious. The pizza is above average, the wings are great, and the garlic knots are superb and filling. They have zeppolis and canolis too! The menu is extensive with huge portion sizes, the price is very reasonable and the service is up to par. The wine menu could be a little bigger and I wouldn’t say the service is EXCELLENT**, but for a casual Italian meal in this area, it doesn’t get better than Garfola’s.
**We’ve had one bad experience in our 20+ visits to Garafola’s in 3+ years. The pizza took way too long and it was obviously the girl’s first night on the floor (she forgot to enter the order). We asked for a discount on the pizza because it took so long, and the manager was happy to do so. That was three years ago and the girl doesn’t work there anymore. Don’t let a couple negative reviews shy you away from this place, its excellent.

This is my first review on Unilocal,and I’m only making it because I was SO impressed. It was my first time in this place tonight and it seemed busy, but we were seated within minutes of entering and our waiter had our drinks out asap! Our waiter was a guy named Chris and he was awesome! He gave us plenty of info and recommendations on the menu. I had the banana pepper app and it was delicious, actually everything we got was delicious. It did take a minute for our food to come out, but as someone who works in the restaurant industry it was not a long wait for how busy it was. Only warning is the PORTIONS ARE HUUUGE! Come hungry and you will leave full. I will definitely be back!

Food is good but normally takes a while to come out. Servers are very nice but the manager has horrible customer service and was not friendly at all. Won’t be going back. It’s a shame because the food is good.

Used to work here, thought I’d visit to see if it’s changed any. nope. They got my pizza wrong and put a tip on my bill… I didn’t add any tip. Same processed food. I never could memorize the menu because it was too big. When you go to a restaurant and see that. do you really think they are back there making each dish by scratch? Lol no

This used to be the best Italian in Concord. Always fresh. Courteous staff. The whole nine yards. Now its worse than Olive Garden. A friend got a Stromboli and it was cold in the middle. She asked for it to be fixed. They put it back in the oven and it got really dry. The waitress said she would talk to the owner. Well nothing happened. So she asked to speak with him. The owner finally came out and was blaming her for not telling anyone. Um hello? Then he said there was too much cheese. He tried to say he would only take half off because she ate half of it. Finally he took it off of her bill. I refuse to return and encourage you not to go there.

One of the best Italian restaurants in Concord.

Why hasn’t Unilocal created a zero-​star option for their rating system yet? We have had some bad restaurant experiences, but have never been physically accosted by the owner of the place when we sent the food back! Until we visited Garofola’s!
Not only was the food utterly inedible (eggplant parmesan tasted literally like vomit… the fettucine alfredo tasted worse than high school cafeteria food — most DEFINITELY powdered sauce, and the salads made with pre-​packaged, stale croutons and bittericeberg lettuce that tastes like it has never been washed…), but when we sent the alfredo back due to the inedibility, the owner started screaming at our waiter in the kitchen!
I went to the bathroom while my husband paid the check and as I was walking out the door, I pulled up Google Maps on my smart phone to get directions to drive back home. (We live 50 miles away and had been visiting Charlotte for the evening) As I was leaving the place with phone in hand, the owner of the place bolts out of the kitchen door and accosts me. He pulls me by the shoulder as I walk out the door and shines the light from his camera phone in my face. He starts screaming at me that he is video taping me since he knows I am gonna put some «bullshit about my restaurant on the internet» and he wants a record of who I am.
I tell him he can do whatever the hell he wants with his camera, and that I wasn’t afraid of his stupid threat. I also ask him if he thinks that harassing unsatisfied customers is the most effective way to fulfill on his commitment to excellence in the restaurant business. He cursed me out, over and over, telling me never to come back to his restaurant, and I told him he didn’t have to worry about THAT ever happening again.
I hadn’t necessarily planned on posting a review about this horrid experience until this despicable man gave me the idea. And added insult to injury by his disgusting behavior. I only wish I had been carrying pepper spray so I could give this man the lesson he seems to begging for. I can only imagine how many other people he will be harassing every time they experience their terrible excuse for food. I also really wish I could report his behavior to Robert Irvine of Restaurant Impossible. I would love to see him get his ass chewed out by that guy!
As I got in my car and drove off, I rolled down the window and strongly suggested that this asshole find an AA meeting and a good therapist. He seems to really need it. It’d help him to hire a trained chef as well, but this guy clearly only knows how to screw up his life — not how to do it right.

Great place to eat. I have been eating here ever since I found this place before college. Every time I came home for weekends and breaks I was here multiple times. Now after college it’s one of my favorites.

I am new to the area and trying out different venues. I order a 16: Pizza with all the fixin;s. Changed out the olives and green peppers for pineapple and jalapeño’s Wasn’t told till billed that you could take items off the pizza but there is a charge per item to put others back. Stupid. The pizza was adequate but sparse considering the cost. Not on my return list.

The menu says– NEW NEW Gluten Free Pasta…$ 1­0.99, but if you order it, it is an additional $ 5.99 for gluten free pasta, making it almost $ 17.00. Does this make sense? I had an extensive conversation with the waiter and he talked to the owner and this is their policy. I instead ordered the gluten free chicken parmesan from the gluten free menu –the salad came with croutons and the dinner came with regular pasta. You guessed it, it would be an additional $ 5.99 for GF pasta, making it almost $ 19.00! I expect confusion from most places, but not someone who offers GF options on their menu!

We literally love this place! The asiago peppers and garlic knots are phenomenal! We always spend entirely too much money here because it is so good.
I only wish they insisted on having a more gracious and hospitable staff. The owners are lovely, but from the hostesses to the servers… blah.

I’ll start with the positives. The garlic knots were delicious, and my Stromboli tasted good. My friend was also pleased with her pizza. The hostess also seated us quickly and was very nice.
The negatives far outweigh those positives, unfortunately. To start off with, the service was terrible. Our waitress took forever to get to our table, so she took our drink/​appetizer/​food order all at once (because we’d had a good twenty minutes to look over the menu before she got there). It was not a busy night (2 other tables were full, and one was finished eating and just waiting on their check). Anyways, our waitress took our order and we did not see her again for a long time.
Our drinks came out with one missing, but the guy who dropped them off left too quickly for us to tell him. Then our appetizers came, and despite my sister clearly stating that she was ordering the stuffed mushrooms as her entry and would like them then (since she was not very hungry), they came out with the garlic knots. We shrugged, whatever. However, what was annoying was that the person who brought them out again left immediately, and didn’t ask if we needed anything. We did not have enough silverware to go around, and no one would check on us, so eventually my friend just jumped up and grabbed silverware from 2 other tables.
My sister thought the stuffed mushrooms tasted disgusting, so my friend who also enjoys mushrooms tried them and agreed (I find mushrooms disgusting in general, so I didn’t try them). When our food arrives, before the person setting it down can run off, we quickly asked for refills on our drinks and my sister mentioned that the mushrooms tasted really bad. They apologized, and we did get drink refills at this point (because we asked).
The food was okay. I’ve had a better stromboli, but there was nothing terrible about it. What wasn’t good was when I got my bill a *very* long time later I was charged about $ 6 extra for getting ham, bacon, and onion on it (I asked if I could substitute out all of the meat that came on it for just those 3 things and was told I could). Again, our waitress was not the one to drop it off.
We flagged down another waitress and politely asked to speak to the manager. Much to our chagrin, our original waitress (who we have not seen since she took our orders) comes to our table and asks what the problem is. We explain about the mushrooms and my stromboli, and mention how long we’ve been waiting. She says okay and she’ll be right back.
She comes back and tells my sister that they’ve comped the mushrooms, but that they’ll still have to charge me for the bacon because it «they» won’t let her because it «costs more than all of the other meats that would have been on the stromboli.» I asked why I wasn’t told that before, and who «they» were and she hedges, and then says, «Oh, you know, the manager.» In slight exasperation I responded, «So *you’re* not the manager? Can we please speak to the manager?» She tells me that he doesn’t really like to come out of the back, but she’ll check. She comes back and tells me that he refuses to come. I’m not paying yet, as I’d like to talk to the manager, but she takes my friend’s and brother’s checks/​money and they *both* specify that they’d like change, but neither receive any.
At this point, my sister is angry. My friend and brother decide to go to the shop next door since they’ve paid, while my sister and I stay at the table. To talk to the manager, my sister had to actually CALL the restaurant to speak to him (and got hung up on once before actually talking to him). Turns out the manager is also the owner, and tells us that he basically doesn’t care about the poor service (because they have a «team» waitstaff, but he says he’ll check the security cameras to see how often we were checked on), doesn’t care about the mushrooms because they’re a frozen thing they buy (and because they comped them anyways), and he doesn’t care that we’re not happy.
I paid because I ate my food, but I left a very small tip. Needless to say, Garofola’s will not be receiving business from me again, and I’ve made sure to tell all of my friends about how awful the service is.

So I had ravioli with pink sauce — which is, as you may have guessed, red & white sauce mixed together. It costs more to get this sauce for some reason, seems odd since you aren’t getting extra sauce but a mixture but whatever. My friend said I had to try it so I did. I thought it was tasty! It was served with garlic knots that were pretty good.
We had the fried zucchini as an appetizer. They were long thin strips of zucchini rather than thick pieces like I have had in the past but they were definitely good.
My friend got a chicken salad and it was huge. Made me think of the Big Salad from Seinfeld! Her plate was completely covered and piled high.
They seemed to be a bit short staffed, not overly slow but it just seemed like we didn’t see our server much. It was a little odd that my friends salad was brought out with our appetizer when it was her meal. My meal wasn’t brought out for about 10 – 15 minutes later.
When I was almost done eating the server told me they also have a spinach ravioli which I for sure would have tried if I had known but the cheese ravioli I had was good.

Unilocal PLEASE WE NEED A NO STAR RATING
I CAN ALWAYS TELL HOW GOOD THE FOOD IS GOING TO BE WHEN THE TABLES ARE STICKY BARF…
Where do I start first you sit on lawn furniture then you wait and wait and wait for what nasty food sauce out of a jar Alfredo out of a packet. And you wait 2 hours NO thank you. The servers are so confused they do not have a clue who ordered what. And the Owner (I assume) says I am not sure what happened ?
I know what happened you should not have quit your job at Walmart and who ever told you you knew how to run a restaurant was A) A Family Member looking for a job or B) Drunk c) A Drunk family Member looking for a job.
Are you kidding me? Never saw a Sports bar next to a «SO called Italian Restaurant» And you go in the sports bar side to walk in? I tried giving the «food» that I did not eat (All of it) to my Dog he looked at it smelled it and walked over to a tree and raised his leg. Damm THATS BAD