Cobblestone Design Company

I love the things that they have for sale. Everything is so unique. But everytime I am there, the staff is extremely snobby. I’m not one of their rich customers, and they let me know it! The last time was ridiculous. I asked if they sold fresh herbs because I grow a winter herb garden. The woman looked at me sober faced and then rolled her eyes and said, «You know this is January, right?» I just ignored the snide comment and started paying for my purchase. She seemed to want to redeem herself for her snarkiness and offered me some advice… she told me that sometimes the «health food store» sells fresh herbs. I said, «Oh really, which one?» Again… I got the eye roll and a disgusted look and she said, «there is ONLY one.» Actually, i know of two… but in her mind, I was the stupid one. Then my daughter, 13, decided on a whim to buy me a white chocolate rose with her own money. She was so cute about it and I was touched by her sweetness. This woman didn’t even crack a smile. She didn’t utter a single word to my daughter except to tell her how much she owed. She just kept the same stone face expression, looking angry… almost as if my $ 23 purchase and my daughter’s $ 4 purchase seemed to be a waste of her time. At least that is how she made us feel. After we left, my daughter said, «that lady wasn’t nice». That’s when I knew it wasn’t just in my head. Rude and arrogant every time I’m there. From now on I might go there just to browse and get great decorating ideas, but they get no more of my cash.

I went to Cobblestone for a consultation for my wedding flowers based on a recommendation from a friend who said they were the best florist in town (I’m new-​ish to the area). The woman I met with insulted my choice of wedding colors, was visibly disappointed when I said we were making non-​floral centerpieces, and actually rolled her eyes when I said we weren’t going to do corsages and boutonnieres for the moms, grandmothers, and dads. She told me that hardly any flowers are available in the color I requested (burgundy). I’ve since done some research, and it turns out that quite a few are available. I won’t be returning to have them do my flowers. I’m thoroughly annoyed that they wasted my time.

This is going to be a long, in-​depth review but I encourage anyone who is looking for a florist for their wedding to carefully read this. PLEASE do not let what happened to me, happen to you.
My wedding was November 2014 and I had started talking with Cobblestone in January 2014 (10 months prior). Laurie (the wedding flower contact) sent me photos of some arrangements she quickly put together based on what I was requesting. I figured roses & hydrangeas would help achieve the look I wanted, but I said I was open to suggestions. Laurie agreed that roses and hydrangeas would look great, but the photo she sent me had very yellow/​cream-​colored roses. I said I liked the overall look of the roses/​hydrangea together but I did NOT like the color of the roses. I said I was looking for a stark white rose, to which Laurie replied, they had a stark white variety of rose (not pictured) that they could use so that everything coordinated well for me.
In March, I went into Cobblestone for a meeting with Laurie to look at the centerpiece design and to finalize our contract. The centerpiece was very cute and we also decided Laurie would write C + L with a heart drawn around it to coordinate with my theme. The writing was done in black on the mock centerpiece, which I liked.
Fast forward to the day of my wedding. The florist is scheduled to arrive at 2:15. About 4 phone calls back and forth, the driver shows up at 2:45. It turns out the driver was using A MAP, and not a GPS. When he finally showed up, 40 minutes late, he ran in and dropped the box off, and then ran out. Barely said a word. Are you kidding me?! In this day and age, what WEDDING VENDOR does not invest in a GPS? I just spent $ 1,500 and they can’t invest in a $ 150 piece of equipment they would use all the time?
I opened the box and the the roses in my bouquet were yellow (even more yellow looking than the photo Laurie sent me, to which I said I did not like and wanted stark white!) and the hydrangeas in the bouquet were totally squished… not even noticeable! With closer inspection, the few pink roses in my bouquet were all browned around the edges! My wedding coordinator and I had to spend time picking off the browned petals (this is how I spent my time prior to my ceremony). Even everyone in my wedding party said «didn’t you want the roses to be white?»
After the ceremony (we’ve had the flowers for maybe 3 hours at this point), the bridesmaids’ bouquets were WILTING (they were hydrangea and babies breath)!
Then we get to the reception and my centerpieces had «C+L» and the heart drawn on the ribbon in GOLD, not black as we had agreed on. It wasn’t noticeable AT ALL, especially in a dimly lit room.
After my wedding, I wrote to Laurie expressing my issues, and she was apologetic and explained the roses were the «whitest variety available» (I have an email from her dated ¹⁄₁₇ saying they have a «stark white variety» they can use that will coordinate much better.
She told me when she used the black marker on my centerpieces that it looked cheesy, so she decided to use the gold and was sorry she didn’t ask my permission. I appreciated her using her judgment but I would have preferred the black over the gold and wished she would have called to ask me. Next, she told me that hydrangeas don’t do well out of water for a long period of time. My bridesmaids’ bouquets were only in our possession for 3 hours and they were wilting!!! If hydrangeas are THAT water sensitive, why in the hell wouldn’t she recommend I pick something else? She knew that I was open to ideas… I said this SEVERAL times.
Lastly, she offered a $ 100 refund. Less than a 10% refund for ALL of the hassle and disappointment I went through?! I went back to Laurie and explained I did not find this sufficient, especially considering my bouquet alone cost over $ 130. She confirmed $ 100 is the best they could offer. I then emailed the owner.
Rick, the owner, is completely arrogant and refuses to take accountability. His response began with: «I apologize for the slight delay in delivery. At least we made it there before the ceremony.» Instead of addressing my other concerns, he pointed out that after reviewing the emails between Laurie and me, he was shocked that I «did everything» via email and did not come in for a consultation (which I did… in MARCH!) He completely blamed me for «not getting what I wanted» since I didn’t come in to the shop (even though I did!!!).
I hastily responded to him telling him that the lack of communication he has with his staff is clear since he thinks I didn’t come in for a consultation, and that he is refusing to take accountability for anything
SEVERELY disappointed in this place and I’m kicking myself for using them. I cannot believe they treat customers this way and manage to stay in business. I’ve been in customer service for 10 years and would be so ashamed of myself if I treated a client like this.
Brides: you’ve been warned

If you need a florist, don’t bother going anywhere else. This place is not only fun to visit (especially in winter, the fountains and greenery alone can cure seasonal depression) but the are not messing around when it comes to flowers. These people do not waste time with cheap filler flowers, and they have impeccable taste. I have sent and received flowers from Cobblestone and I am always completely in love with the result. By far my favorite flower shop around.

Only went in for Christmas to gawk at their Christmas trees. These people are SERIOUS about Christmas. They also allow you into the cooler where they have the flower arrangements that are awaiting pick up. We were so impressed I took a card and told the hubs that we will no longer be sending our annual mother’s day flowers from 1 – 800 flowers we’re going local from now on. Also the two owners decorate their private residents for Christmas and clearly they are people who love what they are doing. EVERYONE was friendly and the prices we saw on the arrangements were extremely reasonable.

Though I’ve never seen a Cobblestone flower arrangement, I know they are extra special, judging by my dad’s sigh of delight every time he has received one. A man of few words and conservative emotional display, he goes on and on about the beauty and fragrance of the flowers that Cobblestone brings him. It’s almost like I’m there, viewing the floral beauty with him in person when he thanks me over the phone.
I send my heartfelt thanks to the talented and professional staff at Cobblestone. I appreciate all that you do!

This is my mom’s favorite florist in Concord. Now that I do not live in the area, I always call Cobblestone to order her flowers, since I know they are her favorite. I have never encountered such friendly people who consistently turn out a perfect arrangement no matter the occasion. They take requests on type of flower, color, etc., but I always just say I’d like a colorful arrangement for $X and they make it happen. There’s a $ 5 delivery fee but they usually can deliver day of. If not, they deliver first thing the next morning. You can’t go wrong with Cobblestone. Thank you for always brightening up my mom’s day when I order from you!