Ethan Allen

In November of 2015, I was on the hunt for a good quality, nice looking, durable & comfortable sofa bed that could withstand the wrath of two young kids and a heavy husband when the wife snored too load. I went to many, many furniture stores throughout the bay area, including an initial visit here w/​Leda Lindsay.
With all the research and browsing I did, I still ended up returning to Ethan Allen. I based it on the quality of what i was getting, along w/​the price (it was the last day of their sales event). I purchased the Bennett Queen Sleeper and air mattress w/​the Maxwell Nutmeg fabric. The quality of the sofa frame, mattress frame and fabric were evident. And Leda was very patient and answered many questions during both visits, even made herself available in-​between other customers.
I’ve had the sofa 6 months now. I’m very pleased w/​it and the performance of the fabric thus far. I would definitely recommend this sleeper sofa and fabric combination for anyone looking for a quality sofa bed w/​kids. Leda was a great help w/​my purchase decision.

This is a large and well merchandised store. Family owned, which is a rare thing in furniture stores, pride of ownership shines. Review is based on a single «just looking» experience. Or «just sitting» as the case was for us since we wanted to try a chair not on floor in our home city Ethan Allen. In spite of knowing we were out of owner’s the designer /​sales woman was most helpful.
This n That:
Parking in large lot.
Accessibility is level in door and all on one floor. Seems to have ample room between objects. Sadly no ADA compliant parking in lot although one space one might make do.
Discount room in warehouse space in back of store had furniture of all kinds.

This review is long overdue. We have nothing but rave reviews for the after-​the-​sale service. Anyone can be awesome during the purchase, or not. Obviously some reviewers got perceived bad service, or a bad attitude, from their sales staff but here’s my story:
We purchased a wall unit and desk from them about 2 and one-​half years ago. One of the drawers on the wall unit started rubbing on the underside of the drawer about a month ago. (We had originally been putting file folders directly on the bottom of the drawer before realizing that they needed to be placed in hanging pockets, on metal rails, to take the weight off the drawer bottom.) I called them about this issue last Friday (day after Thanksgiving). They came to our home the following Monday and picked up the drawer. They repaired the drawer and redelivered it to us on Tuesday. This was all done at no charge and is standard procedure for them if there’s a problem.
Ethan Allen stands behind their quality products. They could easily have said the item purchased was beyond the warranty date, or that we caused the problem, but they didn’t. Great service and attitude!

I visited your store once again in June 2015 because we are remodeling our house, and I was looking for a new dining room table. Instead of focusing on me she was busy running back and forth between me and another customer «short staffed» that day? I was indecisive and asked some questions (maybe i took too long to make a decision) to which she responded «well don’t buy the table if you are not comfortable». So I didn’t. This is when I asked if it was normal that the tanning would be wearing on the chair. I had pictures on my phone which I showed her. She told me she would get back to me. Maybe that additional information will jog her memory.
In response to Mr. F, you are correct sir… not a great review. My original purchase date for the chair was 12÷5÷13. The receipt for the replacement chair was written up 2÷12÷14.

I called this store because I had a question about a headboard. The salesperson that I spoke to over the phone was not nice and made me feel like I did not know what I was talking about. I will order my new headboard from the Pleasanton location. They are much more friendly.

Good furniture, poor service has been my experience. I’ve bought quite a lot of furniture here over the years and it is a long order time. I walked in here a month ago to check their clearance center in the back of the store for a little occasional table. It was just before closing but I just wanted to take a quick look as I was in the area and could come back later if I saw something, I live in Orinda. I stopped to answer a text from work and this saleswoman came over and said «excuse me, we close in 5 minutes» which was delivered with a bitchy tone of voice. I went to their Pleasanton store and made my purchase there along with a couple of lovely club chairs. I won’t be back to this store. As I was leaving it was about 3 min till closing they stopped another woman from entering the store and slammed the door and locked it. Design people are a dime a dozen and this store needs to replace these sour people

There is a an ad campaign that talks about «the new Ethan Allen». We didn’t experience it at this store. The styles of furnishings and the sales people are all very, very outdated.

We had an extremely positive experience with our salesperson Lita as well as the staff at Fretwell’s Ethan Allen store in Concord. She was very patient and helpful, and never pushy. That was much appreciated. When we stopped by and Lita wasn’t in, the other sales staff treated us as if we were their own customers, which was great. Even called on the phone one day to arrange pickup/​delivery and talked with the owner, who couldn’t have been nicer.

Great Service and Great Quality Furniture. Furniture with quality craftsmanship and still made in the USA. Designers are very knowledgeable and helpful. Why buy crappy Ikea or Crate and Barrel furniture when you can get the good stuff that will last. Most furniture here are custom order. I have been extremely satisfied with the quality and craftsmanship.

We ordered a bed frame from Ethan Allen and while we really like the quality and craftsmanship of the product, the customer service left a lot to be desired. We were initially told delivery would take 6 – 8 weeks. At the end of 8 weeks we called the store to inquire about the status of the delivery. It took 3 separate calls before we received a response, at which time they told us it would be another 4 weeks as the factory had just started making the bed frame.
Our bed frame did eventuall arrive, 13 weeks after we placed our order and had paid a 30% non-​refundable deposit. While we understand some of the nuances of the furniture industry (i.e., the high-​end stores don’t actually make the product until they have your money), one would hope an established company such as Ethan Allen would do a better job providing customer service and properly managing customer expectations.

My wife and I recently picked up several pieces of furniture from EA. We were (and are) impressed with the quality of the craftsmanship and the style. Our experience was good with our salesperson (whose name I cannot remember). Most of our furniture (a dresser and a bed) arrived in great shape near the date projected. However, we had a set of lamps that turned out to be back-​ordered. Not a big deal, except there wasn’t any communication from EA on the ETA. I had to call on two separate occasions (weeks apart) to discover that the delivery would be later.
In summary, our experience with EA was good (and I understand back-​orders), but they lose a star for the failure to communicate.