Fretwell’s An Ethan Allen Gallery

This is a large and well merchandised store. Family owned, which is a rare thing in furniture stores, pride of ownership shines. Review is based on a single «just looking» experience. Or «just sitting» as the case was for us since we wanted to try a chair not on floor in our home city Ethan Allen. In spite of knowing we were out of owner’s the designer /​sales woman was most helpful.
This n That:
Parking in large lot.
Accessibility is level in door and all on one floor. Seems to have ample room between objects. Sadly no ADA compliant parking in lot although one space one might make do.
Discount room in warehouse space in back of store had furniture of all kinds.

I visited your store once again in June 2015 because we are remodeling our house, and I was looking for a new dining room table. Instead of focusing on me she was busy running back and forth between me and another customer «short staffed» that day? I was indecisive and asked some questions (maybe i took too long to make a decision) to which she responded «well don’t buy the table if you are not comfortable». So I didn’t. This is when I asked if it was normal that the tanning would be wearing on the chair. I had pictures on my phone which I showed her. She told me she would get back to me. Maybe that additional information will jog her memory.
In response to Mr. F, you are correct sir… not a great review. My original purchase date for the chair was 12÷5÷13. The receipt for the replacement chair was written up 2÷12÷14.

There is a an ad campaign that talks about «the new Ethan Allen». We didn’t experience it at this store. The styles of furnishings and the sales people are all very, very outdated.

I don’t know what to say about this particular store. I do not feel very much like a valued customer. I have felt that I am being treated less than a valued customer! When asked if a saleswoman could come out and assist before placing an order I was told that she had a customer on both days in am an pm as though I am not one. I will finish placing this order but I don’t think I will ever again come back to this store to buy additional furniture.
I think customer service is very lacking with certain associates in that store and I will go forward with my necessary purchases but I will not be back. Funny I spoke to another gal while out and got the same information from her.
By the associate I was told that I needed to get up out of bed early to return something. I am a very hard working individual and didn’t appreciate the fact that I was basically being told that I slept around all day!
Just because I walk in there with jeans and sneakers doesn’t mean I am poor and do not work! It was rather insulting.

We had an extremely positive experience with our salesperson Lita as well as the staff at Fretwell’s Ethan Allen store in Concord. She was very patient and helpful, and never pushy. That was much appreciated. When we stopped by and Lita wasn’t in, the other sales staff treated us as if we were their own customers, which was great. Even called on the phone one day to arrange pickup/​delivery and talked with the owner, who couldn’t have been nicer.

Great Service and Great Quality Furniture. Furniture with quality craftsmanship and still made in the USA. Designers are very knowledgeable and helpful. Why buy crappy Ikea or Crate and Barrel furniture when you can get the good stuff that will last. Most furniture here are custom order. I have been extremely satisfied with the quality and craftsmanship.

We ordered a bed frame from Ethan Allen and while we really like the quality and craftsmanship of the product, the customer service left a lot to be desired. We were initially told delivery would take 6 – 8 weeks. At the end of 8 weeks we called the store to inquire about the status of the delivery. It took 3 separate calls before we received a response, at which time they told us it would be another 4 weeks as the factory had just started making the bed frame.
Our bed frame did eventuall arrive, 13 weeks after we placed our order and had paid a 30% non-​refundable deposit. While we understand some of the nuances of the furniture industry (i.e., the high-​end stores don’t actually make the product until they have your money), one would hope an established company such as Ethan Allen would do a better job providing customer service and properly managing customer expectations.

My wife and I recently picked up several pieces of furniture from EA. We were (and are) impressed with the quality of the craftsmanship and the style. Our experience was good with our salesperson (whose name I cannot remember). Most of our furniture (a dresser and a bed) arrived in great shape near the date projected. However, we had a set of lamps that turned out to be back-​ordered. Not a big deal, except there wasn’t any communication from EA on the ETA. I had to call on two separate occasions (weeks apart) to discover that the delivery would be later.
In summary, our experience with EA was good (and I understand back-​orders), but they lose a star for the failure to communicate.