Feathered Follies

I totally enjoyed my visit to Feathered Follies today!
The spirit in the store is all about friendly customer service and having a great store to visit for all of your birdie needs! The owner and employees are very knowledgeable.
There are large natural perches around the store make it so the birds are available to visit with the customers. So many types of birds. Great supplies. I want to take a bird friend home!!!

First of all, I want to preface this review by stating that I have not written a review in a very long time, nor have I written very many of them– only 3 in fact, with this being my only negative review, because either the business meets my needs or it doesn’t and that’s that– if it fails, I simply don’t come back. I have an unspoken rule: and that is to never complain publicly. This goes for my entire family as well: no one is going to waste time yelling at a manager, an employee, or calling a business to personally complain about how some product we purchased did not meet our standards. We do not want nor do we expect to be treated like royalty, but we do expect to be treated like any person should be treated: with respect. Also, when a business sells/​provides me something that is of great value, the poor service that accompanies it is always overlooked. However, while Feathered Follies is great as far as its /​bird-​related product selection/​bird selection is concerned, the absolutely horrendous service at this place makes this business the exceptional exception to the rule.
My sister has visited this place on three separate occasions– my mother drove her on the first two visits, and I took her on her last. The first two visits, one of the employees yelled at my mother and sister for feeding a type of food to Skittles, (my sister’s Conure), that she did not personally believe was appropriate, (the food my sister was feeding Skittles was recommended by an employee at PETCO), and also for using an inappropriate cage– now, I can understand that if someone is very passionate about exotic birds, seeing a customer who seems ill-​informed about how to take care of one can be annoying, but to actually behave like that, loudly venting that frustration and contempt towards a stranger, is disgusting and irresponsible. The bird was not unhealthy, or sick; it didn’t show up to the store bruised and bloodied. So, how is such violent behavior even remotely warranted? You want to educate someone? Do it without the screeching and vitriolic attitude.
On the third visit, there was no such drama, instead what I experienced were subtle annoyances that I had little patience for. I spent thirty minutes driving to this establishment through the bay area’s obscene traffic conditions, since my mother was too tired to take my sister herself and also because I wanted to personally see how bad the service truly was; both my sister and I were expected someplace else– appointments we could not afford to be late to. Now, my expectations did not seem unfair. I didn’t care if I wasn’t warmly greeted, I didn’t care if I felt unwelcome in general, we just needed Skittles to have his wings clipped and his nails trimmed. What were we greeted with? A nice welcome and an introduction to a cute little baby macaw, but then 15 minutes of awkwardly standing by the front desk while someone who was supposed to help us with my sister’s conure, busied herself with the extremely important task of touching the baby macaw (one of the employees, a young Hispanic man who seemed friendlier than everyone else who worked there, told her that we were waiting and yet she still did not get up to help us– it was as if she was waiting for us to leave). While this was somewhat frustrating, I didn’t really think too much of it at the time– it was a cute bird, and she didn’t really know we were in a hurry.
I tried telling the person who greeted us at the front desk that my sister and I would have to come back some other time as we had to be somewhere at 6:00 p. m but she completely ignored me. Perhaps she didn’t hear me. Regardless, I did not wish to leave without letting someone know why we were leaving, since I thought that would be rude, so I repeated myself: «Excuse me, uuhhhh, we’re gonna have to come back some other time since my sister has to be somewhere at 6:00», before she ever-​so-​slowly looked up and stated, in what was an almost hostile, and clearly condescending tone:
«Well. We close. at. 6.»
I truly felt, at this point, that our presence in their store… disgusted them. Perhaps I’ll have to return with a sex change, bleached skin, and some fun bird facts for them to accept me.
My sister cried, because after weeks of finally being able to take her bird to this place to be groomed, she left feeling frustrated that, even without all the yelling, Feathered Follies still failed to meet Skittle’s needs and instead served us cold, condescending bullshit yet again.
This place is truly extraordinary in its active attempts to antagonize a customer.
I’m actually quite sad that this is the very last time my sister will come here; why? because I personally found the hostile attitude of the clowns that «work» here surprisingly entertaining, and also because I wanted to make sure that in the event the twat who yelled at my mother and sister showed her face to me she would never be able to yell at another customer ever again.

We just brought our African grey Jasper in to have his nails trimmed and I was amazed how great Deana was with keeping Jasper calm and at the same time she trimmed and filed his nails smooth. This was our best experience with having this done thus far with our bird and we will be returning here from now on for this service. thank you

I’m so glad I found this store! It has a huge selection of supplies for bird owners. Everything I could want to find… this store has it!

Updating my review since owners have changed recently.
This place was always good but now it’s GREAT! They have really given the store a complete makeover aesthetically and hygienically.
They’re so much more organized here and really utilize the space in the right way unlike before where they had birds everywhere and it was just chaos.
They now have a tropical theme with live palm trees and paintings to match which gives the store a unique vibe.
All of their food and toys have been reorganized as well as the birds they have for adoption. They have made the main room for the larger birds like macaws and cockatoos and their old office in the back is now cleaned out and used for the small/​medium sized birds such as conures and parakeets.
Very impressed with the new owners vision and love how clean they are. Before they would groom birds in their bathroom but now there’s an entire room dedicated to grooming needs as well as nursery needs.
Highly recommend for anyone interested in adopting, grooming or boarding!

A great place to board your birds. I have two scarlet macaws that I bring here for grooming and boarding. The people that work here are very knowledgable and caring. You can tell that they genuinely care.

Went in to shop for a bird and the rude lady demanded a «contribution» to help feed the birds. Wait a minute… I didn’t know this was a museum. It’s a STORE!!! Treat people like customers! Sheesh. I’ll go elsewhere for my bird! I hate the thought of even giving them 1 star!

I read all of the reviews here before trying out the store and had my apprehensions about going. I’m glad that I gave them a shot. My experience was great! I went window shopping with my family and the staff there was really helpful. They explained all facets of bird ownership to us and what services they provided. I found it to be very educational. They even let us feed apples to a couple of the birds. I would have no reservations doing business at the store. The store is under new ownership.

I would like to write an apology letter the the folks at Feathered Follies:
I apologize for bringing money to your establishment to spend.
I apologize for barging into your business expecting some courtesy from your employees.
I apologize for asking a question to an extremely mean looking, very mad employee who, no matter how nice I was, would not help me or give me the time of day.
I am very sorry I interrupted the gentleman sitting at the desk at the entrance, taking away from his computer time.
I’m sorry that, after being directed to your website to submit a «special order request», I had the nerve to think someone would respond.
I’m so sorry I expected more from your establishment; but don’t worry, I won’t be back!

This store isn’t huge but they have tons of items to purchase for any and all birds, and they have just the right amount of birds. I’m not a bird expert but my niece loved being here! We were both amazed by how many birds were in the store and there were different sections where you could enter and walk around in. The employees were nice when they greeted us and they allowed us to roam around and look with out hovering over us. They were super friendly and open to letting my niece touch and hold the birds. If I wanted to buy a bird I would definitely come here!

First off why are all the bad reviews filtered? Just give good service so you don’t have to have them hidden under filtered reviews (gray link at the bottom) I came here to get my birds nails trimmed. Every time I’ve come with no appointment and was fine if there was a wait or no wait. It always took them less than 5 minutes… I go in today and a lets just say very plump guy was working, I asked for my bird to be trimmed he said «the lady that does that will be back at 1» I said okay «I’ll wait» (it was 10 minutes til’) I go sit in the car with my bird… He then minutes later comes out to my car and says «she can’t take you at 1 and can’t take you until 2 actually you need to make an appointment» I asked him why he didn’t tell me that to begin with, he answers «it’s all over the Internet and websites and everywhere»… I asked for his name which he refused to give he said he was the owner. I studied the site nowhere does it say appointment necessary and if so why not was it ever mentioned the past 2 ones I came? The site says the owner is a Laurie. Sounds like Ladies names. Anyway I won’t be back. I had 3 of my fellow birdie owners come here I let them all know what happened via text and they promised me as long as I found them a new place to go to they won’t go back. That will not be a problem. There’s plenty of bird and PEOPLE friendly places /)

I’m trying to hang on here, but I’m frustrated. Twice I’ve driven out from where I live (about a 20 minute drive without traffic) and the first time I didn’t know that they had changed the hours, and the second time I forgot it’s now 12 to 6. I arrived thinking it was 11. Really disappointing since they are closed on Wednesdays (my day off from work) and later in the day the traffic can be pretty bad. I’ve been going to Feathered Follies since they were in Walnut Creek years ago… And I do value small business, but the hours and a weekday closed make it really hard for me to patron this business. I’m not sure what I’ll do for bird food, but I can’t drive out there late in the day to sit in commute traffic. They really need to rethink those hours.

What an amazing place to visit. If you are a bird lover this mom and pop shop is a MUST! Started talking to a very nice lady about my bird… Turned out she was the owner. She was very informative and helped me choose a better diet for him and his molting issue. All of the cages were super clean all of the birds looked very healthy and prices for food and toys were very reasonable.

Just purchased Olaf our hand fed white faced baby cockatiel from Feathered Follies. They are extremely knowledgeable and obviously love what they do. They take so much time explaining the do’s and don’ts of bird raising and what special diet and toys for their babies. We feel confident that our newest member of our family is healthy and has obviously been taken care of with much love since coming from the breeder to Feathered Follies to find new homes.

I just want to thank you guys for the beautiful budgie you help me find .
lovely place to have more information about your fetahered friends.
our trip here was so imformative.
and they also gave us great tips on our budgies.
thanks

Adopted my pretty bird, Zadok, from here in 2012 and he has been my most favorite little thing since!
This plays has so many toys and food options for my birdie!
They even clip his nails for a good price because he won’t let me do it. I don’t like clipping his feathers so he is able to fly freely around my house.
Everyone thinks I’m so crazy for loving my little feathered baby but I can’t help it. He can say his name, «Zadok“and tells everyone «hello, how are you? I love you»
Best purchase ever!

So, I went in this past Saturday with my husband and mother-​in-​law. I was completely disappointed by the customer service. This facility supposedly prides itself on trying to help birds find new homes, however. From the moment I walked in, I felt completely unwelcome and I was not once asked how I could be helped. I felt like I had to chase people down to be helped. When I asked for help, a lady, who claimed to be the manager, helped me, but I felt like she really didn’t want to help me. I was really interested in rescuing a bird I saw, but the manager didn’t seem like she was really interested in helping me with the purchasing process. As they will tell you, rescuing a bird is a long process of playing with the bird and a lot of paperwork. To make the story short, I felt like I was being discriminated against. I had come in the previous week to price the bird and I was told $ 1000. This past weekend, I came in to purchase the bird and I was told $ 2500. I don’t understand how the fee would increase by another $ 1500. I feel so sorry for the animals at this facility. I’ve heard that some of them have been there for 3 years. It’s no surprise that they’ve been there so long with rude people like the manager. She needs to learn how to treat paying customers with respect and she needs to realize that everyone’s money is the same. My husband and I could have provided a great home to one of those birds. I definitely think the owner should reconsider who they put in charge of their business. My husband and I will definitely not be coming back to this business.

I’ve been there a couple of times and the place is awful; there are way too many birds in that small store; the cages are dirty cause they don’t have enough people to clean all of these cages; the noise level is so loud that you can hear it well outside the store. I bought a small parrot there a couple of years ago and the carrying case I bought and brought with me was not «good enough» per their standards (I know about birds…) but they finally «oked» it and gave me the parrot that I had paid for; I will never go there again, and when I do get other birds I will go to Petco and or PetSmart.

We came here to buy a bird, but did not find one we wanted, so we headed to another store for our purchase. Unfortunately, I did not get a suitable cage from the other store, so that brought me back to this store. Now my second visit the same day, the people at the store were less than helpful in my desperate attempt to get a cage near closing time.
Seeing my frustration and desperation at this late hour, I believe the store attempted to take complete advantage of me by selling me USED cage that I was apprehensive about getting, and even more apprehensive about fitting into my car! Upon inspection of the cage, I noticed some brown spots around the cage where the thin bars meet the frame (that is when they told me it used). $ 300 for a USED cage, really? Then I was told it was for charity and I was getting a GREAT deal, and people would ‘die’ for this cage. I was told it was cash-​only, and non-​returnable. I was AGAIN told it was for charity and a «great cause». Then I noticed a huge 2-​inch area of the cage with a big rust spot and was told «all you have to do is paint it!». Seriously? My understanding is that these little feathered friends are very frail, and the toxic fumes from paint could last WEEKS! I was told AGAIN that the money for the cage would go to some bird charity. Of course, these people at this store don’t know a d**n thing about birds and their health and well being, but are ONLY concerned about their well being and trying to get rid of crap cages that are rusting apart.
I ended up going to the nearby Petco and got a great cage for half the price!
This store is a joke. I went here with an open mind, but this store is anything but professional or pet-​friendly.
Avoid this store and save your money. There are other stores that will help you choose a pet right for you.

My rescued Congo African Grey parrot was not super happy about getting groomed (wings, talons, bath) but Deanna was kind and gentle and even asked if I would like to watch the grooming process «so you know what we will be doing».
Oscar is blind in one eye, underweight, and generally afraid of new situations. The folks at Feathered Follies (now Feathered Parrotdise) discovered his low weight and a small wound on his keel (so we all agreed I should take him to a veterinarian). In addition to being attentive, the staff were fun to talk to, informative, and shared my frustrations about my parrot’s previous living situations.
At this store, you can find many, many toys and cages. I bought a bunch of food in bulk and thought they rang me up wrong because I was expecting to be charged more. Their cages are great quality and worth the cost.
This place is so fun that I actually took my friend and his two kids along for the grooming visit, as there is much to do here and plenty of people to talk to about all things birds!