Sundance Spas

Excellent customer service! Thank you Dan for selling me your floor model filter holder. Always a smile and happy attitude.

Excellent customer service. Had an issue with a defective spa cover & they took care of everything. Very pleasant team and easy to work with. Good sales & service experience from beginning to end.

Justin from their Service Department is awesome! He is always on time and is quick to diagnose the problem with our hot tub and always has the parts in stock in his van, so our hot tub is up and running the same day. He even took the time to help us program the tub and gave us several tips and tricks that will help us enjoy our hot-​tub for many years to come!
I highly recommend using Sundance Hot Tubs Service Center if you want your hot tub/​spa fixed correctly the first time. Very professional also.

We recently purchased the Sundance Optima hot tub with the help of Joe Sylvester and couldn’t be happier. He was very knowledgable about all the different types of spas as well as gave our family the opportunity to test a few out in the store. That was a ton of fun. We’ve had our spa for about a month now and couldn’t be happier. We’ve been in contact with Joe for questions since our purchase and he has been nothing by awesome and helpful. Thank you, Joe.

I bought a spa here over two years ago and the spa, the sales process, the follow-​up service, and their customer service has just been top-​notch. I recommend him highly. They are affiliated with Paradise Valley Spas.

Purchased our spa here 5 years ago, they continue to be very helpful when we buy supplies or need service. Love having a place that you can go to for all your needs on a product.

Do not have them service or repair an older hot tub/​spa.
I had a very negative experience with the service technician Justin. He has been to my place twice and my hot tub is still not repaired.
I was given a out door hot tub which is about 14 years old. After I fixed some hoses myself and filled it with water, I noticed the water would not heat up to anything near what a hot tub should.
On the first service trip, Justin would not work on the tub because of rodent droppings underneath near the control unit. Justin only looked at the control unit and left. I had to call customer service to get an explanation as to why. Lucky, I was not charged the $ 95 service charge. I cleaned the entire undercarriage out of all dropping and debris so I could have him come out again.
On Justin’s second trip out, Justin said he fixed an air control hose. He told a guest of mine that it would take several days to heat up and that my guest should not get in or rick a bacterial infection. Highly inappropriate comment to someone who has nothing to do with the hot tub.
After 4 days the water is still mildly warm only. I called customer service and told them the issue has not been resolved. I told customer service about the inappropriate comment. After several minutes, I was called back and was told the manager spoke with Justin who told them that due to the water being stale, he saw what he believed to be a film developing on the surface of the water and I should put chlorine in the tub before draining and refilling. That would have been nice to hear from Justin while he was at my house.
They told me they could schedule Justin to come out again but he could not order parts and he would charge me another service fee. If I took my car to get an oil change and they only gave it a wash, I would want my money back.
I am highly disappointed with their service. Justin made an inappropriate comment mt my guest without explaining anything else and charged me $ 144 for completing half the job. I cannot believe they want to change me another $ 95 for him to come out and finish what he started.
After talking to customer service, I felt they did not take my concerns seriously and they even passed me off to another hot tub service company.
I feel they could have told me from the beginning that parts could not be ordered instead of charging me to have their tech come out to place a superficial bandage and not fix the problem.

We purchased a Jacuzzi hot tub from Paradise Valley Spas from the Concord store in November 2006. I remember the salesperson was knowledgeable. Our purchase was easy with no pressure. Likewise the delivery crew was friendly and thorough in the set up. Over the years we have only normal maintenance and repair. Any time we needed sevice the an appointment was quickly made, Justin has always been our service tech and he has been terrific at every visit. I definitely recommend them.

We just took delivery of the second spa we have purchased from Sundance/​Paradise Valley. The last was 15 years ago, and I am really glad we went back.
It took us two trips to make the decision to buy again. The salesperson (Dan) was very helpful and knowledgeable, and even invited us to bring the kids down for a «test drive».
Once ordered, we received several calls over the next few weeks informing us of when the spa would be ready, and they even called us to see if we wanted it early, as it was ready a week ahead of schedule.
The delivery lead (a different Dan) was prompt, pleasant, and he and his team did a great job of removing the old spa and installing the new one, and made sure that we had everything we needed.
They also recommended a local electrician for disconnect/​connect, who did an excellent job.
I would highly recommend a visit to Paradise Valley spas if you are in the market for a new spa or endless pool.

Their customer service always answers the phones.
Their service techs are punctual and communicate throughout the process before, during and after arrival.
Overall I recommend this company for your service needs when it comes to Sundance Spas. If you have to pay an extra $ 50 because it’s out of their territory I highly recommend it!

Although I did not purchase my Spa here, I have had repairs done twice. Look, people, if you want it done right, spend the money and hire techs (these guys) that know what they are doing. You get what you pay for…
I highly recommend these folks for repairs. I am sure sales are great too.

Hmmm… I have only had ONE experience with these folks so take what I say with a grain of salt…
That said, I went in to pick up some chemicals for a spa I got somewhere else. The salesperson I spoke to was both friendly and knowledgeable. In the end he told me that the chemicals I was already using were more than adequate and that, while he’d love to be able to sell me something, he was clear I needed nothing.
I’ll be back!

I like Sundance Spas, they have excellent products and friendly people. They worked with me for over two years while I had delays on my construction. They stored my spa with out any questions for about a year. I have had the repair folks out to attend to a minor lighting issue with my spa and the repair man was very friendly, responsible, organized, and efficient. I would recommend The Concord Sundance store to all my friends.

Sundance Spas in Concord is an excellent place to purchase your spa. It has been a little over a year since we purchased our spa. I have been meaning to put a review up all this time.
Any way, we had a great experience at the store in Concord. The salesman was excellent, no high pressure, allowed us to sit in the tub of our choice, offered advice, and even supplied us with a contractor that could install the cement pad needed for our back yard.
We still enjoy our spa today. We thought we would stop using it over time, but we still use it at least twice a week and usually more, especially on weekends. There’s nothing better than to come home, relax in the spa, and have a glass wine.
I say buy one, you won’t regret it, especially at Sundance Spas in Concord!
Very satisfied customer,
James in North Oakland

We received great service from this company. We weren’t sure what type spa we wanted and so we visited several spa stores. It was immediately apparent that Sundance Spas was a quality product. Our salesman, Joe, was knowledgeable and patient as we visited the store several times before purchasing. Joe answered all our questions and even spoke with our electrician when he had questions.
We installed our Cameo spa on Feb 19, 2012 and we totally love it. We feel we got a great product, at a fair price, from an honest salesman. Our friends bought a Sundance Spa from Joe 10 years ago and they still speak highly of both the spa and the salesman.
It’s our first spa and we believe we’ll be happy using it for years. Jump on in… the water is fine. Tracie and Jim

Had a great experience here at the Concord location. Returned multiple times trying to make up my mind and waiting for a better price. Ended up purchasing a floor model. Salesman Joe is very knowledgeable, easy to work with and a great resource. He has been very accommodating and responsive, even after the sale. Sundance spas are priced at the higher end, but worth it per the research I did. I’m happy with the purchase and pre/​post-​sale service received so far.

Excellent service — on time, did more than requested and cost was below estimate.
Keep up the good work.

Joe in the Concord location is the Best, no pressure, very knowledgeable on the SPA’s. Had a great experience during the 2+ months it took us to make a decision. Definitely wet test the spa you are interested in, and if it’s not currently filled ask if they can fill it for you.
NOTE: looks like there are 2 listings for this location. The other one is slightly off on the address and uses the name «Paradise Valley Spas»

We bought our spa in October. The salesperson was very helpful but we have now discovered that the information they provide on the actual electricity consumption is not correct. The installation went well, but the after-​sales service remains a lot to be desired (as I see other reviewers have noted as well).
Calling this store for any information is like looking for a needle in a hay stack. They don’t believe in returning calls in a timely manner. I was trying to find out pricing on one of their products and it took me weeks to get a reply. Also, we ordered a third shade to go with our electrical gazebo — had to go to the store, pay but haven’t heard back from them in over a month. We have called and left messages and still no return call. Quite disappointing because we spent a nice chunk of change…

The salesman was very helpful and informative. They were able to rush the order and speed up the normal wait for a spa. The Sundance spa itself is amazing and offers custom temperature settings, a variety of jet speeds and is equipped with different led lights and don’t forget the cup holders. However, I have had a few follow-​up questions unanswered due to poor phone communication. But, overall it was a good experience.