macVolks

Terrific service! Had to take care of a Hard drive swap under my Apple care Warranty (They are an Apple Certified Business) and data back up and these folks took care of it with no problem! If I have any other Mac issues I will see them first. VERY PLEASED–

This place is awesome. My hardrive on my MacBook Pro crashed and they recovered all my data and upgraded my HD, Ram and OS in 2 days. I went to pick it up and they were so friendly and took their time in showing me how to navigate through the the new OS. y’all and i will definitely recommend and be back. Thank You

Earlier this week I found my MacBook Pro with half a screen after it cracked.
I first reached out to the Apple Support team online and after some pressing, was able to get an estimate on how much it would cost, which was a punch in the gut. On top of that, the first opening at the Walnut Creek store wasn’t for 5 days, so I started looking at alternatives.
I called one store before MacVolks, and the guy on the other line was a bit of a know-​it-​all in an annoying way. Then I called MacVolks, and the customer experience was night and day. They placed the order for a new screen and gave me a date to bring it in.
So yesterday, I dropped off my laptop at 11, thinking that I should get it back the next day, but instead, they called at 2 to let me know it was ready. On top of that, it was significantly cheaper than going to the Apple Store!
So if you want great customer service, reasonable prices and a computer that looks good as new, then MacVolks is the way to go.

The trackpad on my macbook pro went irradiate causing my computer to become unable to use. I use this computer for work and needed it repaired asap but the Apple stores couldn’t get me into the genius bar for 5 days. I found Macvolks, an authorized Apple repair provider, and had a great experience. They were very friendly, helpful, and got the part ordered right away. The part arrived in the morning and my mac was fixed the same day. I highly recommend macVolks!

Suddenly, without warning, my MacBook Pro’s hard drive decided to fail, and wouldn’t you know it, it occurred right as I had to complete an editing project days before heading out of town for a couple of weeks. Apple tech support actually advised me to contact macVolks, as going through the Genius Bar route would have taken too long.
Sharman at macVolks was sensitive to my predicament and was able to look at my computer almost immediately. They had a replacement hard drive the next business day, and the service was above and beyond. Highly recommended.

I took my Mac Book Pro to macVolks thinking there was no hope since the nerds at the Apple Genius bar basically said «buy a new machine» for the cost of the repair. I took the machine to macVolks and Sharman patiently listened to my description of what was happening, then clearly explained the possibility of different issues that could be causing the problems. I left the mac with her to look at in the afternoon; the next morning I received a call from the office manager, Chiara, who politely told me that the machine was repaired and I could come anytime to pick it up. I was blown away! After hours wasted with Apple tech support and genius bar kids, macVolks fixed the machine overnight! The icing on the cake was when i picked up the machine, Sharman told me they had another identical machine in the back that was used for parts that had a stronger battery than my machine (my battery would not hold a charge much past an hour) she swapped the battery for no charge! Now I have a machine that easily runs 5 hours on the [used] but new to me battery. THANKS MACVOLKS!!!

I recently had to order a replacement airport card and connector cable for my MacBook Pro. I did not have my computer serviced here. The parts came in the next day! This is much easier than going through Apple since they wouldn’t sell me the parts without making an appt at the Genius Bar. Kinda pointless if you just need to order parts! Thanks Macvolks!

I had a day to fix a broken hard drive for my job. They fixed it and installed a 2tb drive so fast it made my head spin! And for hundreds less than the «Geniuses «at the Mac store and no snobby attitude.
My second visit to the highly competent and fast techs at MacVolks was because I mistakenly (twice) got an SD card stuck in my CD drive .
I had my Mac back in 3 hours and both rescued discs !!
2 lessons you can take away from my review
1. MacVolks’ Chiara understands emergency situations !
2. Don’t stick and SD card in an iMac cd drive.

I ignored the recall of the Seagate hard drive in my iMac until in actually failed. With my iMac being a work machine I needed to be up and running ASAP.
I spoke with Sharmin – who is super nice – and she got me checked in really easily. Chiara – who is also super nice – confirmed the hard drive failed and quoted me a reasonable price for the repair. I gave them the green light in the AM and picked up my machine at the end of the same day.
After a day and a half (including file migration from my back up) I was up and running like it never happened. If I ever have a problem with any of my macs I know who to call.
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I appreciate how committed Sharman was with figuring out the technical difficulties of my web site, my computer and my email. I’ve never had an IT person be so committed to the success of my business — and I have been in business for over 39 years. I would strongly MacVolks to any business that is having challenges with their operating system, moving your web site & email address, moving your host to another, etc. Sharnan’s guidance on equipment recommendations was exemplary. I gave her my budget and she recommended the best technology for my needs. I trust her enough to have full permission to do whatever she needs to keep my computer going.

This is a reliable, local business that works hard to earn your business. Would recommend.

I was in a pickle with apple over a replacement part and actually cold called macVolk’s (from the east coast). I was instantly met with congeniality, support, and advocacy. Chiara was especially attentive and helpful; my lingering dilemma with apple was resolved within 24-​hours. Very pleased. A pleasure. Bravo!

Thanks so much for your personalized help and concern, you’re really terrific and I’ll recommend you to all the all the MAC owners I know.

Used them under Apple contract — they never answer the phone — won’t commit to when they will be there — you have to give them a window of time when you will arrive — not convenient. They replaced keyboard under contract but warranty is only good for 90 days on their work. Now it’s 5 months later, I no longer have contract, and the keyboard is no good.

Terrible, they charge you a diagnostic fee to tell you something that Apple told me over the phone. They got back to me in 2 days with the answer I already knew, «your motherboard is defective» — DUH, I know that! I told them «since I’m paying for a diagnosis I wanted to know what EXACTLY WENT WRONG» (ie Chipset failure, video card failure, etc) all of which would leave your fancy Mac as a nice paper weight but can be repaired with an actual computer repair technician.
I gave them a week to figure out what EXACTLY went wrong.
A week goes by and they called me to tell me it’s ready to be picked up. I asked if they figured out the issue, the lady said «it’s in the paperwork» I trusted them and sent my wife to pick it up (she works near by). Here is what my invoice said.
«machine will not power on or boot, client needs data. technician confirmed client’s observations; testing isolated issue to be defective logicboard — unit has failed and needs to be replaced. client declined logicboard replacement. Thank you!
Really? what a waste of time and I could of used my money towards half the cost of the repair of my logicboard with people who actually fix problems and could of been fixed within that time.
My general consensus of this place is — If it’s not a cheap replaceable item they send you home with a bill for telling you what you already know or could have gotten free from the Genius Bar. They should take «repair» out «things they do». If your Apple flat out doesn’t respond to the power button, it’s obviously a mother board issue and if you want to pay money to hear it from their mouth, go ahead.
They don’t know crap about repair, probably only know how to swap ram and hard drives and then charges you an arm and leg to perform that. By the way, if you need new ram or a hard drive, Apple makes it user friendly to change those components, a simple google search will yield you to the Apple site with easy instructions to perform the swap.
My suggestion if you are having Mac problems, go to Apple and let them tell you for free what the issue is, then go on Ebay and find a reputable computer technician who specializes in apple «REPAIR».

Since my first encounter with this business I have had a great experience. I stand by all my previous comments, but want to add that they also worked very hard for us in communicating with Apple (as the iMac that we originally brought in to repair turned out to be irreparable) and advocating for a replacement when it became obvious that there was no way to make our original machine work properly. Through the whole process they kept me informed of what was happening and did everything they could to help solve the problem. I would still highly recommend this business to any mac users in the bay area.