Mel & Sons Inc

Brought over my new toy the other day, great price, better sounding than before, and quick work. This is the 4^th time I have brought a vehicle here over the years and I am sure not the last.

I was referred to this shop and even though it was a bit far for me to go, it was well worth it.
The guys there really know their stuff and are honest. They took their time checking out the vehicle before just saying it needs a whole new radiator. When they did decide that was the best course of action, the quote they gave me, which was hundreds of dollars less than the Lexus dealer, was fair and on target, no added fees. I would recommend this shop, plus they have some very cool antique auto memorabilia in the shop.

Was referred by the local Autozone to go to Mel and Sons about a midpipe fitment issue that Autozone could not help with. I walked into the shop with three guys sitting around doing nothing. The man behind the counter asked what he could help me with and I described the problem to him.
After I was done, all he said was I can’t help you without looking at it, which I understand. However, he did not make any attempts to find out more about the issue or ask if I wanted to take my car in, he basically said the bare minimum to get me out of the shop as soon as possible. The shop states that they have been around since 1962, I’m not really sure how they have fared for as long as they have because their service is terrible. There are many other quality shops that I would go to besides this one.

I was not pleased at this pleased I ask them if they could possibly help me take out my silencer since it’s really hard to take off for some reason they said that they would have to cut in to my muffler and push it out and makes me think that they just want money than pleasing a customer so I suggest not to go here and it’s so much money to install a catback or muffler here

Headers added to 70 Chevy S10. They should have called before moving forward with the work. They didn’t. Headers were installed and there were immediate gasket leaks. They charged $ 400 for the work and then wanted $ 300 to fix the leak at the gaskets they installed. Rip-​off! Poor craftsmanship!
The headers ended up being over sized for the engine compartment.
Poor customer service! They didn’t take the time to ask questions!
Highly disappointed! I need to call the BBB on them at this point!

Ill give them 3 stars. I’ve take 2 cars here.
One for a basic catalytic converter replacement, which they did a good job and were fast.
The 2^nd car was a custom exhaust system. Chad did do all the work i asked him to and his welding skills are great, the problem i had was i felt like i was pulling teeth to get him to do it exactly the way i wanted. So he was more of a PIA to deal with on the customer service front.
I wont take my car back there for custom work but ill take a basic cat repair to them any day.

do not do business with this company !!!
move on and find another more responsible company to deal with your muffler, etc !!!
i needed a muffler system for my son’s car and someone mentioned «mel & sons in concord.
because of the custom work i needed i thought it would be smart to talk with either the manager or owner to explain what needed to be done.
so today i called and when someone answere the phone i politely asked «who was the manager»?
this is where the nonsense began: with a lot of hesitation i was asked why i wanted to know the manager’s name? i asked the person if he was the manager and he said «we have a lot of managers here».i pressed ahead and when i asked for his name was told (rudely) «why do you need to know my name»?
i told him this was silly and ridiculous, the «game» he was playing over the phone and told him this was no no way to run a business. i then asked who was the owner and was told «mel & sons». i asked him again what is his name because by now i was getting tired of this nonsense and ready to move on to a more reputable company. he then asked me «what is your name».
i asked one last time if i can have the name of the manager and was told «bill». i then asked to speak with bill and was told curtly «oh he not here». i asked if i may speak with the owner and was then promptly hung up on.
(no surprise here)
ask yourself: why would someone act this way over the phone?
i was not rude or mean in any way. just wanted to speak with a manager or owner about the work i needed.
firstly i do not know anything about this company «mel & sons’s» but please ask yourself if you would want to do business with a company exhibiting such unwanted and unnecessary surreptitious behavior.
what if there were problems later after work was completed.
i got the feeling the person, (i still don’t know the guy’s name), was acting as if he was hiding something… certainly at the very least being dishonest, and suspicious.
so, as i stated earlier if this is an introduction for further work with this company i would highly advise you to move on or as it is so often said «caveat emptor»… (let the buyer beware).
you’ve been warned ! there are plenty of other muffler company’s out there!
do not do business with this company if you were smart !!!

Had a ratling sound forever on my Honda Civic. Got there right when they opened and $ 45 later no rattle. Very fast, efficient and personable. Thanks

This place rocks i have taken all 3 of my trucks there for exhaust and they do the best work around and the best prices to back it up. They also stand by there work, i would recommend them to anybody and everybody.

great shop good people quality work deff recommend

Great service and affordable prices very please with my new flow masters! My truck sounds like a beast now!

had a new down pipe installed my eclipse they had to cut the new pipe to be able to keep the cat and fix some crappy work done from a prior shop. great work as usuall these guys do great work for a very fair price

I hate to give these guys a bad review, but people should know how poor their customer service was for me.
I stopped in and talked to a guy (I would assume was an owner or partner) about assisting with getting my exhaust hooked back up on non street legal and obvious destruction derby car. The guy was real cool, told me the best way to pipe the exhaust is if I towed the car there. This makes perfect sense. The guy was also excited about increasing horsepower by cutting out the cat converter. He was asking me about the race rules and such. So I agree to tow the car to him.
5 days later, I tow the car to the shop, and there is a different guy. Dave I believe was his name. What a complete dick. He was so rude to me. He kept saying he has no clue what I was doing there. He said the only way he can help me is if I had a letter from the State of California that states I can modify the exhaust. Let me remind you, the piece of shit car was on my trailer and 5 feet away from him. I asked him where the guy was that would be working a week ago, and his response was «he isn’t here».
Rock on Dave. Great customer service. Ended up going to West Coast Muffler and didn’t have any problems.

Just had a new exhaust system done on my 64 Falcon. Great job. I really appreciate the fact that they listen to what their customer wants. Relaxed atmosphere. No pressure. Full of experience. Fair prices. I highly recommend this shop. Ask for Don, he’s the man.

Awesome if ur debating go now or forever regret it just got a 3 inch complete exhaust system from cat back on my Acura and Paid half of what it cost at other places what an adrenaline rush thanks Don u rock 2 thumbs up keep up the great work I won’t go anywhere else ever

Prices are very high I paid $ 465 total. I had a Dodge Charger I just purchased and the previous owner took the two resonators off and put an after market muffler. The car was extremely loud and since it was a V6 it did not sound good. I took it here for the work to be done. They gave me two resonators and a after market muffler. The two resonators were in their spare parts bin that came off of another vehicle which Im sure was free. None the less it was worth it as it solved my problem and they were very quick and professional. I would highly recommend this place.

My after market exhaust tips on my GTR were touching the bumper after me and my brother installed it. We thought we knew what we were doing.. Guess not. Took it to Mel’s and they fixed it in 20 mins. They are very pleasant to deal with. Very fair price. Definitely coming back.

Bad customer service. I went there to get an estimate. Took care of other customers that were there after me.

This place is the best muffler AND RADIATOR shop I have ever seen!
Last week, I took my 1930 Ford Model A radiator to have cleaned and inspected.
The employees were very friendly, professional, efficient, and each knew their jobs well.
Employee Chad helped us. He immediately greeted us, asked how he could help us, and got right to my requests. He was very professional, friendly, and knew exactly what he was doing! He took very good and efficient care of my needs.
This place meets and exceeds and expectations I have!

These guys are great. Fast, knowledgeable, and affordable. All things you look for when having work done to your vehicle.
I had my catalytic converter stolen and originally took to Toyota dealership who said they were going to charge me $ 2,000! Mel & Sons charge me less than half that if you can believe it! Saved me a ton of money and they actually found something the dealership missed.
Overall very satisfied customer. Would repeat business again!