Mr. Appliance of Concord Bay Area

Do not use this firm unless you are sure that it will be covered under warranty. They sent out an 18 year old vocational student to fix a broken spring on the door of a high end Electrolux dishwasher. We had an extended warranty but apparently it doesn’t cover broken springs. The young man did his best but ended up having to gerry rig a fix by drilling a hole in the plastic base and reattached the spring. They charged $ 343 including a $ 97 diagnostic fee. The $ 343 was about one third the cost of a brand new Electrolux dishwasher. Seriously? They didn’t even have order a new part. They just reattached the spring to a hole they drilled into the plastic base. It took the young man about 2 hours to figure out what to do. On top of that, he was 2 hours late in arriving.
What a rip off.

If you want to get ripped off, please go to Mr. Appliance. I asked for a price estimate to install a drive motor in my dryer. «We don’t give these out over the phone». OK, I can respect that, don’t want to commit to anything despite it being an estimate. They could however tell me the price of the part. They quoted me $ 270…but god bless the internet, you can search these things. While still on the phone with them I pulled up 20 different sites that sold the same part for $ 125. When I pointed this they became indignant and spouted nonsense. What a bad business, enter at your own peril.

Mr. Appliance was hired by Avanti Products to repair our stove that is still under warranty. Service Tech was personable, however… after the «repairs» were made, the stove still doesn’t work. Not only does it not work, but they made no mention of what to do about the melting knobs. It seems as though the company may be working in the best interest of the Stove manufacturer instead of their customers. It’s either that, or they are incompetent. Regardless, I would not recommend hiring Mr. Appliance. They also failed to show up on time to either of the service calls. The gentleman also requested help for parking before he even got here (both times, and I’m a lady)… which is irritating and definitely breaks «man code»

Fridigair dish washer started to leak. Water every where! Wife nagging. Ears hurting. Tried to fix on my own, to no avail. Called the manufacturer who directed me to Mr. Clean. Called to set appointment. Spoke with Patrick. Excellent customer service. He helped me solve the problem. No more nagging :-)

Patrick and Drew from Mr. Appliance are the BEST! Had all sorts of issues with my oven and when Drew came to fix them the manufacturer had not given him all the right information or all the parts needed etc. He was on the phone with them for over an hour trying to get things squared away. Everything that could go wrong, did. None of it was the fault of Drew. Both of these gentlemen promised me I would have an oven for Thanksgiving. Come to find out they had to move my behemoth of an oven out from where it was snuggly put by three big men when I bought the thing all because of a wire than had shorted out. Drew had been dealing with my oven and its problems for so long, he had to leave and try and finish what calls he could before returning later that evening with Patrick. They were there until 9pm but kept their promise. Cannot get better service than that!!!

HORRIBLE! Did not show up on appointment day. When he did come to work on washing machine, it was operating much worse after he left. Never, ever use Mr. Appliance again!!!

Horrible service. I have a warranty for a washing machine through Friedman’s. I missed a phone call and called back within five minutes and got voice mail. Left a message and no one returned my call the next day, so I called back towards the end of the business day (giving them a chance to call me back). Was sent to voice mail twice. Called back a third time and got a person who said they would call me right back. It is now past business hours and I have a feeling I won’t receive a call back today. So yes, writing this review even before service has been given because just trying to set up an appointment has taken up far too much time than necessary. (Kept this as a draft so I could continue) we had to have two service calls because an additional piece needed to be ordered and it took more than three weeks from beginning to end to finally repair my machine. Once the service technician was in my home, he was great. Friendly and appeared knowledgeable. Hate the time w/​out my washer and felt it didn’t need to take as long as it did.

Can I give less than 1 star? I wish. Let’s begin this issue.
⁷⁄₂ Mr Appliance came out to do warranty issues with both Dryer an dishwasher. Window 2−6pm. They arrived at 6:48pm. Ok. People get busy in life. They took model information numbers off both appliances. Told me they would call when parts come in.
⁸⁄₃ I called them and asked if my parts were in since had been a month since I heard from them. «Oh yes Mrs York, we’ve been waiting to hear from you». Tammy says. Really? Scheduled appointment for ⁸⁄₅ between 8 – 2. I explained to Tammy AT THAT TIME it would be no later than noon. I had a long standing appointment at 1:00pm that I could not miss. I was assured I was his first call of the day.
⁸⁄₅. 8am-​12pm window comes and goes. I pull out of my driveway at 12:30 and Drew from Me Appliance is sitting in front of house next door. He pleads with me to allow him to fix the appliances. I had my son take my daughter to appointment without me. Drew created a huge mess in my laundry room. Complaining the entire time that he has too much to do and not enough hours in the day. When he fixes dryer I point him towards kitchen thinking he was going to then repair dishwasher. He then tells me when the last provider was there they only got partial model numbers so they never ordered that part? what? Drew assured me part would be rushed and apologized over and over. Said he would personally call me ⁸⁄₁₀ to schedule return appointment.
⁸⁄₁₃. I still had not heard from Drew so I called the main number. Nobody had ordered part. Asked me if I still wanted to proceed with repairs. Yes. Please just fix it so we can be done.
⁸⁄₁₇ Tammy called. Good news, part is in. Scheduled appointment for ⁸⁄₁₉ between 2−6pm.
⁸⁄₁₉. Nobody shows. Call office at 6pm. They close office at 4.
I’m done

If I could give a 1 star I would this place did not know what they were doing. He came to look at my dryer that wasn’t working he spent 10 minutes just looking for the model and serial number and also told me it was the motor he told me that the part was also going to take 3 weeks to come in. I called next week to discuss the order status he told me the part is no longer available. I had to hire a different company American Appliances Services and More in concord he immediately knew the problem and was able to get the part within 2 business days. Thank you American Appliances Services and More.

The warranty company from Pacific Sales recommended Mr. Appliance. After a week Patrick came out and determined that the ice maker needed a new part. Two weeks later Patrick came back and installed a part. Still don’t have ice a week later. Repeated phone calls where messages have been left have gone unanswered. Again I contacted the warantee company and their attitude was — we really don’t care that Mr. Appliance won’t fix your refrigerator. An hour ago a very rude woman from Mr. Appliance called and she said that she tried to call and the phone rang 20 times with no answer. We were home all day and there is an answering machine that goes on on the fourth ring if we are unable to answer the phone. She said that she would contact the warantee company and cancel the call. She then hung up on me. They still haven’t fixed the ice maker. I DO NOT recommend Mr. Appliance. It’s been two months.

Parts replacers who did not diagnose the problem with our stove, but charged us a huge amount of money without fixing the problem. When I called them to explain that they did not fix the problem after charging a lot of money to fix it, they gave me grief, stonewalling and blaming me. Forget these people. They will take your money, overcharging, and will not stand behind their work.

My experience with Mr. Appliance was with a warranty service call through Frigidaire. They came out 6 times (this means 6, 4 hour windows) each time claiming they fixed my washing machine. They didn’t fix it. I spoke to Frigidaire and according to them I would need a tech to come out again, call their tech line so they could authorize my machine unrepairable. Once that would happen, they would start the process of sending me a new one. I called Mr Appliance, they said they would make no such call, they would not return and that I would need to call a different company for a second opinion.
To top it all off, The woman who answers the phone is so rude.

ONE STAR JUST BECAUSE I COULD’NT GIVE NONE!
Called and scheduled an appointment, spoke with Pat he seemed knowledgable. Scheduled my appointment for 11:00 — 3:00. Inept phone person called back same day asking about model number of machine in which I already gave to Pat over the phone, she also could not find my appointment scheduled, after back and forth with her she finally confirmed my appointment. Appointment day comes and was told initially, tech would call 30 minutes before arrival. At 2:15 I called to find out when tech was coming, same inept phone person asked if tech had called, why would I call if tech called me. She offered to call tech and call me back. I told her if tech could not be at my home by 3:00 don’t bother. She called me at 2:53 stating tech was at another customer who’s appointment window was 10:30 — 2:30 in the same town in which I live. I told her to cancel my appointment. WHY DO THEY MAKE APPOINTMENT TIMES AND NOT KEEP THEM? Inept phone person stated «That’s why we don’t do business with Viking people». PLEASE DON’T DO BUSINESS WITH MR. APPLIANCE!

Waited over a week to get an appointment and a repair guy out to fix the touchpad on our dishwasher. Took time off work. He shows up and spends 5 minutes looking at the dishwasher, tells me the touchpad is not working (that is what we told them when making the appointment) hands me a bill for $ 97…for 5 minutes??? The dishwasher is not fixed and I will need to take off more time from work.

I am very pleased with the service that was provided by Mr Appliance. Patrick was outstanding!!! The appointment was easy to make, Patrick was on time, and he resolved the issue with ease! His knowledge was practical and excellent! I thought that my Dacor Oven was fried. Patrick examined all the internals and suspected that the oven was ok. He found the problem in the junction box, external to the oven, wires were fried. Patrick rewired the box and all was well. This all took slightly more than an hour for a cost of $ 134! I am so thankful to have dealt with such an honest, knowledgable business!!! They are my immediate contact for any similar issues in the future!!!

They have claimed to have fixed my dryer a few times. Called again with the same issue, she said it would be 2 ½ weeks. To the rude person one the phone I said no thanks. Called another repair service and had a next day appointment. He fixed the dryer, was less expensive, and even called back to make sure everything was ok. Mr Appliance — I can not recommend them, there are better options out there.

Patrick came and fixed the dryer on Monday and then something else broke on it the next day (unrelated to the first time) and he came out again with no additional charge except for parts. We’ve gone to Patrick before and he does good work and takes care of you. Bravo!

Even though I had a 4 hour window for my appointment, Pat from Mr. Appliance took the time to give me a call when he was on his way to my house. He was very knowledgeable, serviced my dishwasher in a timely manner, and for a reasonable price. Thank you Pat!

This company is a couple owned business. I was referred to them by Pacific Sales when my $ 1250 built in Electrolux microwaves turn table stopped turning and made clicking sounds. The husband came out to check my microwave got the model number and said he would be order the parts and come back in 2 weeks. OK 3 weeks later he called had replaced the part and within 3 weeks the microwave broke again. I called them back and because the microwave fell out of warranty they would only replace the part but wanted to charge me 160 $ an hour to service the microwave. This company does not stand by their work, is delayed at providing service, charges an outrageous hourly wage, and were unprofessional. I would not recommend them

I called them on Friday and got an appointment for 7 am the next day. Our fridge was not cooling so we badly needed someone to come fix our fridge. The repairman was prompt and courteous, very professional. He was able to get parts that same day and came back at 9pm same day to replace /​repair it. Our fridge was up and running immediately. I will definitely recommend their services. The only thing is, the cost of the part was a little too expensive.