Suburban Propane

We went to these guys to get our old rv tank re-​certified. They were cheap, fast, friendly, and actually went above and beyond to help us locate a leak and fix it. Couldn’t be happier with their service, highly recommended.

As of 1÷6÷15, They are now charging metered customers over $ 9 per gallon! Everyone should know. You better ask how much a gallon when ordering cause they certainly wont volunteer the info. I feel bad for the employees who must deal with some furious folks regularly. These guys are sickening.

Very unprofessional and dishonest company… I never chose Suburban, however, they recently acquired a company that used to provide our propane. I usually don’t write reviews, but feel the people who currently use Suburban or plan to, should know that they will do everything to rip you off.
My dissatisfaction began when they suddenly showed up at my house in July to fill my tanks. Since I only use propane for heat, I was a bit baffled as to why. The best part, the propane was $ 4.06/ gal. Most people who are on an «as need» plan like I was know that propane prices plummet near the begining of the winter months and MOST companies offer a reduced rate to fill your tanks. Not Suburban, they show up when prices are exceptionally high. When I called them, they offered a $ 0.15 a gallon refund. Really?!
I finally accepted the refund and asked that they come and get the tanks as soon as possible and refund me for the gas in the tanks. I even agreed to a service fee and a reduced rate on my return. I was fine with this since I found a new local company that offered a capped rate at $ 2.25/gal. I spoke with Suburban in August of 2014… Never heard from them, no one came to the house to extract the propane and no one contacted me. Ultimately, we used most of the propane in the tanks and had the new company install their tanks in November 2014.
I decided to move the tanks out of my back yard and behind my shed, thinking someday they will show up and ask for them.
Today December 26^th, 2014, 5 months later, I see a Suburban truck drive up my driveway, a guy gets out, walks over to the tanks, rolls them on his flat bed and is about to pull away when I walked out the door and asked, «why didn’t they come get them sooner»…he said, «I don’t know» and drove away. No knock on the door, no letter or phone call saying they were coming… nothing! Very unprofessional and to be honest pretty pathetic. I would stay away from their services if I were you.

Beware of this company. I signed up with United Propane two and half years ago and requested them to change my account to as needed basis instead of automatic delivery. When Suburban propane took over united propane, I called them to check my account and they said everything is same as previous. For past two and half years I have getting propane upon request until yesterday when they filled up my tank without any request and left me a bill of $ 2300. I called them to complain and they said my account is set on automatic fill.
If my account is an automatic delivery, how come in pasy 2.5 yrs no automatic delivery was performed?
Customer service rep was very rude. I requested to speak to a manager and I have not heard anything back from them yet.
This company sucks. This need to put their shit together to be in business.

Fees, fees and more fees. Their prices are universally higher than any of their competitors with a LOT of add on fees. Hazmat fees, tank rental fees, fees to come out and check a licensed contractor’s work ($ 40 for four seconds of eyeballing the connections)
Of course they don’t tell you about all these fees upfront. But they are very happy to tell you about the so-​called «propane shortage.» They also do not operate on a net10, or net30 day billing plan. So you end up getting a huge bill due upon receipt.
RUN, don’t walk away!

My husband and I were recently married and I have been sifting through bills these past four months trying to get a handle on our energy costs. Suburban Propane has been our provider of liquid propane since my husband purchased our home in 2009. We have been enrolled in the budget plan with automatic filing of our tank by SP. If you own your own tank, as we do, budget plans and automatic fills are really a bad idea. You cannot negotiate prices with local propane companies in order to receive the best deal. Automatic fills mean that you may receive propane (and a bill) when you really don’t need the extra fuel.
Suburban has been charging us a per gallon rate that has exceeded that of local competitors by at least 30 cents/​gallon. When I called to explain that we would like to be removed from the budget plan and auto fill system in order to fill only as needed and from suppliers of our choice, Suburban agreed. Not five minutes later, though, I received a return phone call from SP. We would not be able to keep an account with SP if we were going to use other propane suppliers. The cust. serv. rep. explained that there were liability issues for SP– they could not ensure that other liquid propane providers would be filling our system properly. Therefore, we either had to stay with SP or– if we decided to use them again in the future– we would have to pay a $ 125 safety inspection again and set up a new account. The rep. questioned, «does this make sense?» Well of course it does… SP is not interested in competing with the rates offered by their competitors. None of the other companies I spoke with follow this policy. Some required safety inspections prior to a first fill while others did not, but none insisted that you use only their company for fills.
I am now waiting to see if we will receive a refund check in the mail for the credit on our SP account. I gave the company two stars b/​c the office staff were always very professional and polite, even as they were explaining their company’s questionable practices and policies.
Southern MD Customer

rip off they were trying to charge me 3.19 a gallon when everywhere else the going rate is 1.90. they said i don’t use enough propane to get the good price! get your shit tank out of my yard!!! scammers!!! shipshewana, in formally hoosier propane!!! suburban propane are scammers and con-​artists!!!

Rich came out to convert our natural gas stove to LP. He did a great job and pretty quickly too! I didn’t realize how much work was involved.
Highly recommend.

I can’t believe there aren’t more negative reviews regarding this company! Where I live, it is the only propane company around. We use them to fill our tanks for our pool heater which is only about 3 months out of the year. They charge ridiculous rates because they know that you’re not going to get anyone else. They sent an ad for a «budget plan» which said «$ 50 off you’re first fill» if you signed up. What they didn’t tell you, is that they will continue to charge you $ 12, even after you pay off your bill for the season, «to maintain the budget plan». If you want to opt out of the budget plan, you have to pay back the $ 50! I consider this false advertisement! So, because we use the pool only 3 months/​year, and are paying the extra 12 bucks, they are actually making an additional 46 bucks from us-​to sign up for a budget plan! Proceed with caution with this company. Also, you could never get anyone on the phone, the line is always busy! Their hours are 8:30−5 but don’t count on anyone answering after 4:30!

I go to Suburban Propane every 8 to 10 months to fill up our four 25# propane tanks. In the past 5 trips, I pull up, someone fulls up that tanks, I pay in the office and leave.
It’s simple, easy and quick.

This is not a consumer friendly company. Please don’t invest your money in this company. This company doesn’t do business with its customers it commits extortion. They know that they are the only propane providers in this market so they can do whatever they want, especially if a person is locked into using their propane for heat and hot water during the icy cold winter months. That was the position they put my 70 year old father who is on a fixed income and semi invalid.
This company has no sense of community or moral and ethical values when working with or helping senior citizens living on a fixed income.
My 70 year old father who has a bad knee and can barley walk, and a short fuse when dealing with incompetency, has become victimized by this company.
When my fathers bill became 1 month past due, after the account had been in good standing and in repayment, he asked for help, and applied for the Home Energy Assistance Program, or HEAP, to help him pay his bill, so he could remain in good standing with Suburban Propane and his account.
After 2 months of back in forth with HEAP, and paper work, and statement letters, and proof of past due bills, and so on and, so forth. The HEAP program approved my father for the Emergency Home Energy Assistance Program (This takes a month before payment goes through).
Meanwhile during this time my father was in communication with the local Suburban Propane office about the past due bill and assured them HEAP would be rolling into effect, wiping out the past due balance, and even providing a credit to the account helping him through the next few months of propane bills.
I myself payed my father’s bill on the 18^th of June, keeping the account in good standing. My father was in communication with the local branch on the 27^th of August, at which time they gave him no indication that his account was in jeopardy and about to be closed. On the 29^th of August my fathers account was closed.
Less than one month later, on the 11^th of September, I received an email from the internal collections department regarding my fathers account.
I called the telephone number provided, and had a pleasant conversion with a collections representative, Pat, who gave me an overview of the account and told me the account was past due $ 500. I gave the collections representative an overview of the circumstances and efforts being made to get the bill paid by HEAP in order to keep the account in repayment and in good standing. During this conversation I asked the gentleman if the account was still open, (unaware that the account had been closed), and how much money would be sufficient in order to keep the account open until the Emergency Home Energy Assistance Program (HEAP) kicks in.
I was told a payment of $ 120 would need to be made. Keep in mind I was never told the account had been closed. So I made the payment with help from my siblings, thinking I was keeping the account in repayment until the HEAP payment was made.
One month later I find out my 70 year old father has not had hot water or propane since August. As soon as I find this out I try to connect the local office to come to a resolution so we can get the propane turned on and the account paid.
At this point I can’t get anyone from the local office to even talk to me because my name is not on the account, even though I had been previously paying the account, I have the account number and can answer all the security questions, and speaking on behalf of my father because he does not have the energy to take on such a task. I inform the local office that a gentleman from their collections department in New Jersey, Pat, had been in communication with me and had no problem speaking with me regarding the account. So they told me to call him.
Then I called Pat in collections back to try to get this resolved and explain the situation. Pat is understanding and explains that because the account had been closed, the balance due of $ 380 would need to be paid, plus an additional $ 400 deposit to open a new account. Once the $ 780 was paid on the account then Suburban Propane would be able to use the money provided by HEAP as a credit to pay future bills.
I explained to Pat that that didn’t make sense. That I had paid $ 120 the previous month with the understanding that this would keep the account in repayment until the HEAP payment went through paying off the rest of the outstanding bill, and that there was no indication to me at that time that the account had been closed.
I explained to him we did not have $ 780 lying around to pay off the old account and open a new account, and that’s why my father applied for the assistance program in the first place, to get help with his bill! Further more my father had been in communication with the local office regarding his bill and payment, had not received cut off notices or phone calls regarding the account closure. I explained that it wasn’t right to close the account an

I was trying to installing an ‘Extend-​A-​Stay’ tee in the propane line of my RV. The connections were completely foreign to me as well as the hardware store.
I took my problem to Suburban and Charles furnished the solution. The price was more than reasonable and the tee is now installed and working.
Everyone in the office and yard were extremely friendly and helpful.

these guys were fast friendly and right in the average for the price for filling my portable propane tank

i am an have been a customer for years by force, my land lord uses this company with a large propane tank for the whole apartment complex… i would have chosen a different company given the chance.
some issues I’ve encountered with this company are:
1. late billing… really late so that u are sure to get a late fee every time. i called an had them change the billing so it would stop the late fees an i could get my mail in payment in on time (they do not offer Internet pay options) for 2 months after i received bills on time an once again this month they have started sending bills late again…
2. the technician who comes to read the meters always mixes up mine for my neighbors who has a family of 4 so i have gotten a bill in my name for the wrong meter an the wrong amount several times… a quick call to the office to ask for my real total an make a complaint again will usually resolve that temporarily
3. they like to make their own prices for the propane per gallon an will bill you without notice of this change. some months lower an some higher.
4. i was a customer for over a year by the time i had first gotten my propane shut off, no call no notice… just oh u missed a payment, whats that u never received a bill. well u have been shut off and now there’s a 200 $ deposit just to get reinstated its a new policy i was told when i spoke to the receptionist… the actual manager of the company, nick or Erick never bothered to speak with me on any of the issues i was having its a simple u pay for it, or you don’t get it attitude no sorrys no customer service at all really. sad !
i could give you some more instances and go on an on about their terrible service but i hope this may give the public an idea about how crooked they’re running business these days.