Wingstop

First visit to this Wingstop location at Ygnacio Valley Road. Terrible customer service. Cashier was unprofessional and rude! This is on a Sunday afternoon around 4 pm. I asked questions on the type of food since I have never been there but her attitude is bad and not even a courteous Smile or greeting. Never going back because of customer service. Food came late also.

Wish I could give wing stop a better review, but i am sick of coming here (go there a lot because they are really tasty, and there isn’t many other options for wings) and waiting 45 minutes for wings. And to all the people who say order online or over the phone — i dont know how you live your life, but i dont plan ahead on where i would like to eat for a simple meal like wing-​stop, if i wanted to call ahead, I would make reservations at a REAL restaurant and get better quality. Save yourself the hassle, they suck.

I do like their boneless wings for the price on Monday’s and Tuesdays, what I don’t like are the employees and their lies about the time they close. Their employees usually seem miserable and aren’t very nice. They close usually 20 – 30 mins before midnight, and just want to clean the last half hour rather than serve, I saw an employee clock out before his shift, even thought they were supposed to be open. They should really change their time because it’s inconvenient for me to read that they close at 12 when they really close at 11:30. Waste of gasoline and my time, I could have been getting something else to eat. What if I want midnight wings? What if I am down 50grams of protein on my daily macros? Guess I can’t have em because of this false advertising. Poor customer relations here. Bad customer service !

Always come here for take out! Call ahead for your fam pack orders and every single time it’s ready by the time I arrive! Kudos to the workers, managers for keeping this location Clean, Always on point, Great customer service and Prompt Service! Not sure what everyone else experienced, this place has been consistent with their service! Keep it up Clayton Location!

I am not going to lie, after reading all the reviews I was really second guessing my desire for some boneless wings. But some Wings to watch with the Warriors game in progress on my way home from work sounded too good to pass up.
I called Wingstop at 4:35 and my order was promptly taken in a professional manner. I was told it would be ready in ten minutes which was about perfect since I was about that distance away coming up Ygnacio.
13-​minutes later I walked through the doors, was met with a friendly hello. I gave my info, and there was my order ready to go as promised.
Now to the important part, my wings and fries hit the spot. My personal favorite is the garlic parmesan wings and it
they did not disappoint, nor did the fries.
Overall, it was a great experience, and I am glad I stuck to my guns in spite of the reviews.

I need to say this: I am a Wingstop addict; when I was first introduced to the wings at location in Los Angeles I couldn’t believe how tasteful and flavored they were (much better than buffalo wild wings).
I ordered wings from this location 4 times, and every time the experience did not live up to my expectation; the taste was «ok» i would simply say acceptable, but what made me cringe was the phone service;
Every time I ordered I very very slow guy responded, now he gave an appearance of being HIGH, and I had to repeat myself 3 or 4 times… I am very patient, and if a there’s a person with disability working there I apologize, however if your staff is HAF on the job… I will simply stop going there… and I have, so instead of ordering from there every weekend I make a drive to a local Buffalo Wild wings, it is really out of my way and inconvenient, and I trully hope that the performance at this Wingstop improves
BTW one time I came in and a system was down, so I waited 30 min for it to comeback up, by the time I made purchase my wings were cold (I didn’t complain on the spot b/​c i was way too tired after work).

Tonight, attempting to come to wing stop, trusting that they will be the only place open in this area open until 12 as advertised, we pulled up at 11:22 and the restaurant was dark and closed already. With a very unpleasant worker staring from the dining floor, through the glass doors with a very «I can’t be bothered» look on her face.
Yeah…not impressed with this establishment.

Went there just after 10 pm with my kids, four of us, 3 girls inside and I tapped on window to find out why they were closed already. They just kept cleaning and giggled. Then a group of about 15 to 20 kids came up too. They lost a lot of business to us all. May not go the again.

Checked online to see if it was open it said till 12am. Drove all the way from Pittsburg. Arrived. Everything was off. It was closed. It clearly said open online and on the windows. I was extremely pissed off. Went to put gas at Am Pm down the street.

WORST LOCATION EVER! How are these people still in business when they don’t even seem to appreciate their job?! I get that you don’t like your job, but you’re also not there against your own will. I’m sure this location could find BETTER EMPLOYEES that WOULD appreciate their job. If I could rate this place a negative 1, I would.

Had a hard time finding it and when I decided to give up on looking for it, there it was!
Good customer service. Attentive staff. Clean and spacious location.

It’s the food business after all and I was not surprised to have waited 40min for my order. Heck I even went to grab a cup of coffee within that time. Either way wing stop as a whole has to find a new system of order. It’s not easy working in the food business.

We typically have good luck with wing stop. Tonight I decided to place an order online. It went through and settled be ready in about 20 minutes. When I arrived their system was down and they had no information on the order. We had to start over and wait an additional 25 minutes for our order. When I got home. The order was wrong. I then proceeded to call to get a refund. I have attempted three times to work with the manager of the store to get a refund and still have not had any luck. If I could give less than a one star review I would. I still don’t have a refund and I’m now supposed to call back tomorrow to remind them. What a total joke!!!

Horrible horrible service.
For the second time we placed an order using wing
and their online ordering program (it is 2015 after all) and for the second time our order «wasn’t received» according to the manager working their.
All the employees wandered around staring at each other in confusion while the manager, didn’t catch her name, argued with my girlfriend and proceeded to explain that their fax machine wasn’t working and that’s why they couldn’t take online orders and that was our problem.
Completely unprofessional and rude. Cannot wait for the new Buffalo Wild Wings to open.

I stop by here last week to get order of wing … not a bad spot. just took a long time… other wise i like it

Wow — been sitting here for 25 minutes waiting for a simple order of 10 wings– maybe the this young unsupervised staff who are too busy on their phones and bs’ing in the back are the reason.
Maybe new managers are needed.
Something burning now… well trianed, well trained.
Ah, nice to see some friends just walk in and get free food.

The service is horrible! Came in at 6pm, placed an order for 36 wings to go and was told it will take about 20 minutes. While we waited we noticed several tables with left over food on them and no one making an attempt to clean them. They were in the kitchen laughing. 45min later our food was ready. Still those tables were not cleaned and now their were more dirty tables. This was not the first time that we noticed the lack of attention the employees have towards the restaurant. I blame management! They obviously lack training and supervision.

The service has improved markedly over the course of time this place has been open. Their wait times are much more realistic, and the chain has instituted online ordering which makes things simple. Put in your order before you even think of leaving the house, and everything is ready when you get there. Sometimes calling in the order by phone guarantees it gets seen, if you’re pressed for time.
Best flavors here include the mango habanero and lemon pepper. I prefer the mango habanero in boneless form, and the lemon pepper in classic style. You can order their fries with extra seasoning and extra crispy, if you like a crunchy fry like I do! The standard seasoning is really tasty too, but they offer a Cajun style which has a little kick and isn’t as sweet.
Service continues to be good for a chain restaurant. The people behind the counter are friendly, as opposed to many chains where it feels like you’re inconveniencing them by entering. These guys and gals are very nice and are willing to help you order if you need some assistance!

This place is dangerously good. Better than Buffalo Wild Wings. Great quick service, order online and it is always what we have asked for. Love the Cajun fries.

I’ve been to this place twice already and after the second time, I don’t think I’ll be back.
Finding this place was difficult at first because this plaza has mini streets which have different stores in between, this Wing stop is across from Jamba Juice.
The inside is huge, more spacious than any other wing stop I’ve ever been to. Customer service is below average, some of the staff are immature and act like they’re in high school (maybe they are), but most wing stop’s have monotone, unenthusiastic, employees anyways.
They have the cool soda dispenser here! The food didn’t take too long, no one was really inside when I was here both times. Wings were typical: delicious, but their fries were just super salty.
Can’t really say much else about this place except that everyone should just go to the concord location instead if you want better service and better fries :)