Firestone Complete Auto Care

Made me pay $ 100 and wait an hour and a half to see why my engine light was turning on.
Went to an O’Reilly Autoparts the next day to do the same thing and they immediately did the same check for free. No wait at all.
In the end, I payed a $ 100 lesson to never go here again. Don’t make the same mistake.

One of the only auto shops open on sunday– glad it worked out because i had a great experience. I am getting ready for a long car tide and wanted to get the tires checked to be proactive. I was greeted by the guy at the desk, he pulled me up from a past visit like 10 yrs ago in my college town. He had a tech look at my car and they completed a complimentary inspection. In and out in 10 minutes without an appointment and they didnt try to rip this girl off. They were super nice and helpful. I would come back for an oil change in the future.

An elderly man refused to do a lifetime quality alignment for me today because «my car needed too much work» after I had made it clear that I had prepaid for this service and would not be putting anymore money into my car before purchasing a new one. 30 min later I went to pick it up with no work completed, and was also handed a quote with $ 1700 worth of work. I asked him if they had checked the tire pressure as I had requested up front when dropping it off. He replied with a yes. After confirming that I understood what was going on correctly; they were refusing to do work I had already paid for, I asked how the pressure was on the tires
…he fumbled a bit through the paperwork and stated that he could check the pressure himself. After waiting for him to check all four tires, as I suspected, the driver’s side was low. The man never offered to have his guys fill them up for me (as they should have done in the first place and supposedly HAD done less than five min ago) I then questioned him again stating «so, they never did check the pressure then, did they?» he replied «well, once they realized no work could be done on the car, they stopped» mmm hmm… sounds to me that you’re team is pretty lazy, that, or you never relayed to them on the front end that I wanted the tire pressure checked and adjusted. Needless to say, I’m not very happy with Firestone when I’ve been working with them for the past 8 yrs.