My Guys Heating & Air Conditioning

Shady operation. Lied to my home warranty company. Came out to fix my furnace that was leaking water and 1 week later had the same problem. I don’t recommend this company at all!

I don’t usually write reviews unless someone is really good or really bad. This is the latter case.
I had this company assigned to me from the Home Warranty Company, and boy was that a bad idea. Every review here states the same thing I went through with these guys and more.
They came in promptly for the first visit and collected their visit fee but after that the nightmare started. Mind you this is July in Houston, TX and its a 100 degrees outside. I have a 6 month old in the house who is to say the least uncomfortable with the heat.
The technician spent all but 2 minutes in the attic and told me the evaporator coil is leaking, takes almost 5 days to send his diagnosis to the Warranty company. IN the meantime, I call these guys multiple times to be lied over and over again that the report has been sent. Now the warranty company says its going to cost me $ 1500 out of pocket based on the diagnosis report. I ask for the detailed breakdown from MyGuys HVAC but I get nothing from them. The lady who answers the phone calls starts screening my calls, she answers when I call from a new number. WOW! Now, its been 3 weeks and still no solution and I am not going to approve a $ 1500 repair that I know nothing of. Almost a month later, the Myguys HVAC calls me and asks me if I want the repairs done, this is after avoiding my calls all this while. I have a one word answer «NO».
I have the home warranty company assign a new company and guess what, the price was cut in half $ 750. My AC is working great and cools like its the North pole in my house.
So along with being unresponsive and unreliable MYGUYS HVAC is also trying to rip me off.
STAY AWAY FROM THESE GUYS!!!

My experience only?
Was assigned with home warranty company (third assigned contractor). The Home warranty company tried Saturday afternoon up to 8pm to make contact for my A/​C repair which was out. No response /​no repair /​hotel night1 .
Sunday I attempt to make contact… actually 5 of them, including 2 to the 24 hour, emergency line. No response /​no repair /​hotel night 2.
Monday 8am, no contact by My guys heating and air, I go with a different fix. When the tech called me at 8:20pm Monday night, I told him I didn’t need the services of his company.
Having been a service provider, this non response tells me my business wasn’t important. Not even a return call to explain. I will NEVER call this company.

This company was «assigned» to come and fix my A/​C as part of a home warranty I have. Things started out great. They came as promised and fixed the problem and collected my $. Unfortunately two days later the A/​C was not working again and then the fun started. Called back. Exchanged voicemails. Was promised a return visit and they never showed. Was again promised a call from a manager or owner. No call. So I fired them and will be seeking a refund through other legal means. A long winded way of saying avoid using these Guys.

I would NOT recommend using My Guys Heating & Air Conditioning. We scheduled an appointment for a quick AC tune up before the summer heat. They cancelled our appointment within two hours of the scheduled time. They gave no other reason besides being over booked. This is unacceptable and unprofessional and I would hate to see how they are when they actually do show up. Take your money elsewhere to a company who will respect your time.