Mattress Firm Conyers

My husband and I were married 2÷14÷13. We decided we needed a new mattress soon after. We went to Mattress firm purchase a mid level innerspring mattress. After 2 – 3 months we noticed it was dipping, and holding our positions where we laid. Then we discovered the mattress was absorbing the color of whatever sheet we placed on that week. We contacted mattress firm and by the measurement of the ‘dips ’ it had developed (I weigh 174, my husband 230, not lightweight, but not over the top) they would exchange it. We were coerced into their top of the line Icomfort series by serta. It had all the bells and whistles. Adjustable base, the feet, the head lounge position, plus ‘massage’ settings (which is little more than a bad vibration, think back to the sleepy hotels where you’d put a quarter in… that’s it) but nonetheless. We were sold. Brought it home, liked it for about 4 days… then the problems started. Couldn’t GET comfortable, YOU Can’t Roll over, YOUR Stuck In YOUR Own sent you crested 5 mins ago. Forget about having sex… that’s out completely! Then the backaches start. 3 months in, my husband is spending more time sleeping on the couch than in the bed. He would constantly wake up in pain, or worse, never fall asleep. So less than a year into our marriage, we’re sleeping in different rooms. We contacted mattress firm, they kept saying it takes more time to get use to a new mattress, 6, 8 months pass, now they say they need a measurement of the dips ??? What? And now 2 years later, I ve had several back issues. Even had 12 trigger point injections to relieve the pressure and tense muscles in my back, and most recently, my left shoulder (I’m a side sleeper) has pinched nerves so badly that my primary care physician, my xray technician and a specialized pain management doctor have all asked that I get a new mattress. But I’m stuck. This piece of hell thst I sleep on cost me 3700. Not including the pillows and mattress protector he sold us. I had to buy that in payments. I can’t afford another mattress. We are newlyweds, without a matrimonial bed!!! Unbelievably disappointed in serta and mattress firm. Kudos to my husband who once a week, or every other week will sleep in here to make me happy. But this mattress is ruining our quality newlywed couple time, and just as importantly our health, which is now, no surprise hurting my performance at work… can’t lift with a bum back and shoulder. Thank u Serta, shank u Mattress firm for destroying my belief in the integrity of businesses in 2016. You have succeded!

My Name is Donovan and I am Currently the Store Manager for this location. I love meeting ALL of the really great down to earth and cool people that shop this Conyers Plaza! We have all of the brands you know and trust as well as 7-​day delivery. We are located directly next to Home Goods. Stop in and say hello the next time you are in town.

Great customer service at this location would recommend anyone looking for bedding check out this location and I have shopped this location in the past but Donavan is first class the best.

This is a phenomenal store! I didn’t plan on buying anything when I walked in the store but my sales associate Tristan was great and he made sure I got the bed that fit my needs (even a few extras) at an awesome price. Some say that customer service is a lost art but he is proof that’s not the case!