Bell’s Appliances

DO NOT USE THIS COMPANY! My husband and I went to purchase a new washer, dryer and dishwasher. We opted to pay the additional $ 175 for Bells to also install the washer and dryer. The dryer we ordered was gas, and you would think someone working in an appliance store for many years would know the requirements for gas appliances. Well, the washer and dryer were delivered to our home (set outside, not even brought in), and we called to find out when they would be coming to install. Mike Purdue, our sales rep, told us, «Oh, I’m sorry. We can’t install gas dryers.» Ok, well, than could you credit us the installation fee? «Sure,» he told me. The next day, I had my plumber come out to install my washer/​dryer. I’ve been working with this plumber for 8 years, and he’s the real deal and knows what he’s doing. Guess what? There was no gas conversion kit included with the dryer (I have tank gas, not city gas), and also no hoses for the washer. So my plumber had to charge me $ 175 for a visit where he was unable to install the machines. I had to wait a week and deal with countless phone calls to the company in order to get the hoses and the conversion kit, and was treated like I was a nuisance no less. They didn’t even ship it to my house, I had to go pick these up at their store once they came in. So, then, I had to pay AGAIN for my plumber to come back and install them, and he found out that the washer was also missing 7 plugs that go into the back of the washer that was supposed to come with it. I called the company again, and again, and again. Mike never returned my calls. My final bill from the plumber was $ 600 to install a washer and dryer! And by the way, he had to fix the poorly installed dishwasher that Bells had «installed» i.e.: plugged into the outlet but not anchored. I complained via email about the missing plugs and felt that the company should reimburse me for the $ 175 for the original visit since they hadn’t sent the necessary parts, since I was getting nowhere with phone calls. I never heard back. I got an email maybe another month later saying that the plugs were at the store and I could come pick them up. I responded that they could mail them to me so I’m not inconvenienced any more and I never got a response, nor have I picked up the plugs. I will not be stepping foot into that store again. And I suggest you don’t either! And I still have never received a response regarding the $ 175+.