Dog Charm Pet Grooming

Mobile grooming truck was awesome! Left my dogs, Max and Lola, looking and smelling great today! Thanks!

My Galilea loves to go to dog charm because she feels like she at home. The employees are friendly and they take good care of my Galilea. In addition, in Dog Charm they know how a poodle cut style needs to be. The place is cute and clean. I have been using Dog Charm for years and now the best is their new mobile pet grooming, which makes my life easy! I call them and they come home to provide the grooming service at my place! The mobile service is great, convenient and fast plus the mobile is adorable!

Naturally, like other reviewers, I’ll start by noting I’ve been bringing my 9 year old Morkie here since she was a pup. I had tried other places and my dog looked like she had been suffering. On one occasion she even came back with TICKS. Finally, I came to Dog Charm and I couldn’t have asked for a better groomer. My dog enters happy and leaves happier. They treat her and every dog with special care and attention. I usually run late when I pick her up and they have never battled or hesitated staying open 30 more minutes so I am able to pick her up
As far as the grooming, she always looks great. Her hair is always soft and they always manage to get her white coat to look whiter… My dog looooves dirt… The cut is always perfect, her nails have never bled (which happened with Petco once), and her teeth are always brushed.
They make it a personal goal to care for the dogs. I’m not very trusting when it comes to babysitting, so I usually take my dog with me… the only times I’ve left her at a pet hotel was in the care of Claudia and the Dog Charm team. I was extremely satisfied with the experience and I could tell my dog was too. I highly recommend this grooming salon to anyone… especially if your dog is your child and your best friend.

Started going to Dog Charm because it was recommended… Loved the experience… The staff is super friendly and do a great job… But most important my dog does not get nervous when I drop her off. I highly recommend!

I have not used their services for over 6 month because my old pal’ passed away. But I felt the need to leave a really good review. I’ve tried many different grooming services closer to downtown Miami, but none as good as Dog Charm! I preferred to drive the extra distance because I knew my pup would come out looking great! They treated my old dog really gentle and he would leave very happy. MUST USE THEIR TEETH CLEANING SERVICES! Its not your usual teeth brushing were you can’t notice the difference. If your dog lets them handle their mouth they will leave the teeth spotless! I recommend Dog Charm to anyone that want a great groom, service and their puppies treated well!

This is by far the best doggie hair salon in the south miami/​gables area.
this place is clean, the groomers are so sweet and do whatever you want to your pooches.
i have tried 5 other places and my doggies never came out the way they come out at dog charm.
i always call and make a reservation ahead of time, so when i arrive in the am their charts are pulled already waiting for them to arrive.
my dogs never ever got sick there and they look like pet stars when they leave.
they are my favorite groomers.
the owner Francia is a doll.
i have refered them so many clients and every one else has loved them and thanked me.
i once even boarded my two doggies there. everything was perfect.
my daughter bring s her labradoodle there and the dog comes out great.
my son brings his cotton de tulear there and also the doggie comes out amazing.
do not believe the previous negative comment.
i will post pictures of my 2 cuties and you will judge by yourself.

Amazing place! Would never go anywhere else.

As you can see from my previous review, i’ve been getting my dog groomed at this place for quite some time. Since the very beginning, i’ve always requested that she be groomed by Claudia who is AMAZING, as I reviewed earlier. I’ve always requested Claudia because on one occasion I dropped off my dog and she was groomed by the owner instead (against my explicit wishes) who did a HORRENDOUS job. From then on I always made it clear that if Claudia wasn’t available, I didn’t want my dog groomed, at all.
Unfortunately, Claudia only comes in on Saturdays now which was fine, until yesterday. My dog was chosen as a semi-​finalist to be the spokesdog for Brickell Animal Hospital’s marketing campaign and she had a photoshoot today. So, I called Dog Charm yesterday to ask if Claudia could possibly make an exception and come in to groom my dog today before the shoot since it was such a momentous occasion. I would have brought her in on Saturday, but found out about the photoshoot too late. If i’d been told Claudia could NOT come in, I would have taken my dog to the shoot as-​is because she was groomed not too long ago (by Claudia), and she only needed a touch up as she still looked good. I was pleasantly surprised when we were told by the lovely receptionist that Claudia said she’d come in yesterday. We exchanged several phone calls and it was determined Lychee would be dropped off by noon so CLAUDIA could groom her at her convenience. My dog was dropped off and we were told she’d be ready by 4PM. When we showed up to pick her up we were dismayed to find the owner and a new male groomer slumped over my dog on the grooming table. The receptionist bowed her head in embarassment because she knew from past experience that i’d be livid to find that my dog was being groomed by someone other than Claudia, especially when i’d made it clear she needed to look as cute as she could for the photoshoot and the appointment was painstaikingly arranged according to Claudia’s availability.
We were immediately told by the owner that Claudia never showed up. So, basically they took it upon themselves to groom my dog without ever asking for permission. I later found out they knew Claudia was running late and unilaterally chose to groom her themselves before she came in. Needless to say, if they’d done a good job there’d be no need for this review. My adorable dog looks HORRIBLE. As a matter of fact, I don’t think she’s ever looked worse. I feel taken advantage of. Knowing my preferences, they should have called and told me Claudia was unavailable before taking it upon themselves to mangle my poor dog’s appearance. Between the know-​nothing owner who has no business owning a dog grooming business when she’s the worst groomer ever, and her new employee who has personal conversations on his cell phone as he grooms defenseless animals, they ruined my dog’s chances of winning the photo contest. It may not seem like a big deal, but I ended up paying my hard-​earned money to have my dog turn out ugly. To make matters worse, when I called to complain they didn’t even take my call. I was forced to call Claudia’s cell directly and even after I expressed my extreme displeasure, management made absolutely NO effort to correct the situation or even contact me. I’m sorry my dog won’t get to see Claudia anymore, but there is NO WAY I will EVER be bringing my dog back to this place. If there were any other venue I could turn to to vent my outrage aside from Unilocal,I wouldn’t hesitate to do so.
I’m enraged at the fact that I was robbed of the ability to make a decision regarding my own pet and think this incident was extremely inappropriate. To make matters worse, I recently referred another shih tzu to this place, but my friend made the mistake of not asking for Claudia. Her allergy-​prone dog was given a flea bath and my friend was never even notified. She too was very upset that she wasn’t called for permission or even given notice. When she showed up to pick up her dog she was simply charged extra for the flea bath. She then incurred several vet bills to treat the poor dog’s allergies.
If you care at all about your pets, steer clear of this horrible place and its atrocious management!

I’ve been bringing my dogs here for years and they always do a great job. My shiba inu and samoyed are always perfectly bathed, and they’re the best groomers when it comes to my westies. I’ve used mobile groomers before who have no idea what a westie should look like, but Dog Charm always does a great job of making them look spot on. This is no small feat for the owner of three white dogs!