Swarovski Gallery Store

My daughter had bought me the most amazingly beautiful necklace and matching ring for Christmas. Yes, she is so good to her mommy! She knows how much I love my sparkly goodies. Well after I thought about it, it was a very unique tri colored set but then I realized for all the money she spent on it I would not get to wear it often simply due to the unique colors.
She totally understood and came here with me to exchange it for something that was more practical. The store is beautiful like all the others, the selection was pretty picked over but hey it was right after the holiday’s. After waiting about thirty minutes the nice young lady finally helped us. She was very sweet, but the problem was she was the only employee working and people just kept coming into the store. Really I felt sorry for her but after a major holiday, they should know people will be in for exchanges or returns. Actually, every single person in the store was doing exchanges or returns which always take longer.
After looking at several different pieces I found the one piece that caught my eye, it’s big, bold, and sparkly, with no color which means I can enjoy wearing it with just about anything. The piece was quite expensive but it worked out perfectly when I returned the ring and necklace. First time in a very long time I have found a necklace here. I adore their jewelry but after many years of purchases I am not happy with the quality of their chains. They use these gorgeous pendants with Swarovski crystal then put them on a cheap chain where half the time you can not pull off to put on a nicer chain. Then most are very thin and they tangle so badly and the worst part is they get caught in your hair and let me tell ya it is no fun trying to rip your hair out of them.
Please next time get more help. The young lady did the best she could and was very pleasant, other than the long wait, I was happy with what I found.

These guys turned me into a superstar !!! After having had some really good experiences in some of their other stores in the US and Abroad — we hit a wall when we made the mistake of making a purchase in the Aventura mall store–
But the Merrick Park store redeemed them again — Customer service is alive and well here and the birthday gift I picked for my wife was received with appreciation and glee.
Double whammy, I got treated like a king while shopping in this store and got the king treatment upon delivering the gift to my wife–
I am one happy guy– and the piece I bought … looks great on Carla!
*** I am updating this review to add that today I received in the mail a handwritten note from the store manager thanking me for the purchase and sending her hopes that my wife enjoyed the gift !! I have one word for this level of customer service … WOW !!!