Verizon Wireless

Just donated two old cell phones to their Hopeline Charity for Domestic Violence

I don’t like the cheap tactics this store uses to get people in their door. I know that the iPhone 6 is hot item these days but when asked if they have in stock, when they clearly don’t they use cheap tactics to get you in the door to either sell you another thing or tell you they can order it on line. Shoot, I can order on line! The best way is to just be honest if you have a product a customer wants to buy. I think Verizon has a decent enough service so it’s better to deal with them either on line, yourself, or use customer support. I do not recommend wasting your time with this location or the one in downtown.

I had an issue that snowballed into several more issues when I came here to open a new account and get a new phone. However, the store manager Robert went completely above and beyond any level of customer service I’ve seen before to make sure I was aware of what was going on and what they were doing to fix it. I can’t remember ever having this type of experience with any company.

We stopped here to grab the new Samsung Galaxy S III a while back. There was no line and the switch to the new phone was easy peasy. They answered our multitude of questions and recommended the holster + case accessory box. We were wary of holsters because they look nerdy as hell, but luckily the hubby’s uniform hides it. Safer than putting it in his pocket and risking it falling out. The case has a little handy «kickstand» that allows the phone to stand up vertically or horizontally on a flat surface, which comes in handy because the phone is huge. Unfortunately the phone was dropped once and two corners of the case broke off, but the phone is unharmed.
The only negative part of this experience was that I got the brush off when I asked a different associate (who was socially chatting with another co-​worker and wandering around the store) about another product on display. He didn’t make eye contact and told me to ask the associate who was helping the hubby. I guess he thought if he wasn’t getting a commission then why bother answering my random question.
As far as I could tell, there is only street parking.

Unlike Boston Verizon Wireless stores, this one is not packed — and you will be provided IMMEDIATE service. Having my issues taken care of right away is a great start.
Competent help is also valuable and seeing these guys did something that no person or supervisor at Verizon technical support could not do over the phone — I was pleased with my visit as well.
I would give this Coral Gables Verizon Wireless location Five Stars — and overall Verizon Wireless One Star.
I would discourage anyone from signing up with Verizon Wireless who lives in South Beach (like I do) or Downtown Miami. Verizon Wireless does not have a single store in South Beach or Downtown Miami hence my having to drive to Coral Gables.
Also, my recent Verizon Wireless support has been awful. They sent me a used refurbished broken phone to replace my broken phone still under warranty (they’ve done this repeated times). They also sent me no return shipping label to return their broken phone, no address to ship to if I wanted to pay and ship it on my own, their website/“system” is down for TWO DAYS now so I am unable to print a return shipping label on their website, the Coral Gables store refused to take the phone back because they said they «can’t», and Verizon’s customer service REFUSES to email me a return shipping label citing it’s against company policy and they cannot do it. I have five different failed ways of being unable to return their broken phone (none of my own fault), and now they’re threatening to turn off my service if I do not pay them $ 450 for the replacement phone or return the broken one despite providing me ZERO way to return it.
So while the Coral Gables store is great, and if you’re stuck and need help, they’re very competent and readily available (if corporate allows them to with their ridiculous policies).

Came in to look for a certain cable that we needed. This location is one of the nicest I have seen as far as size. When hubby finally could not find what he was looking for he had to ask an associate for help. Really the guy was not rude but simply said «no we do not have it». Never went on to say where we might find it, just pretty much brushed us off.
I guess if we were purchasing a new phone or signing a new contract maybe they would have been more pleasant. They did have a great selection of phone’s, organized and clean.
Service can be better here.

Customer Service was excellent –I’ve been to other Verizon stores — since I am a long time customer… and this was the first one where I didn’t mind spending money… although I really did not need to buy the expensive phone that I chose (totally foregoing the cheaper phone with full rebate that could not download Unilocal… I mean. really– a phone without being able to check in is just useless – right?).
The salespeople were patient as I asked all my questions — and took the time to tell me about a discount I qualified for as a professor. Cool — anyway… I need to log off my computer and play with Unilocal on my new Droid… yeah…it is as good as the iPhone… what? You don’t believe me… go talk to Javier at Verizon Wireless… he’ll tell you!
One star off for no free parking… Be care with the street parking-.only a minute after my meter expired — I got a parking ticket :-(I guess I have to add it to the cost of my new phone. I can always consider myself lucky with all the discounts I get from Unilocal,Living Social, Groupon etc. hmmm… maybe I can find app discounts off parking tickets to download on my new phone… hmmmm.

Four stars for a cell phone provider branch? I’m as shocked as you are. Wireless phone carriers (and their sales branches) are notoriously crummy, boasting laughable customer service and eternally long lines.
But, I had an exceptional experience at this particular locale, so I thought it only fair to share it with the world!
I have a high-​tech phone for work, so on my personal plan, I just have a basic, crappy phone to keep my number intact. Well, my old one broke, so insurance sent me a new one, which also didn’t work. So I went into the branch for assistance.
The staff could have just sent me packing, because technically, it’s Asurion (the Verizon insurance company) who has to send me a new phone. But, they didn’t, they took care of me. I think it was the store manager, actually. She dialed Asurion for me, waited on the phone, and walked me through the whole process. Very cool. And very non-​typical.
After that, the BF got help from some other friendly staffers on getting a new phone. The whole process was quick, friendly & efficient. Will def. be coming back to this locale for any future Verizon needs.

Pretty good store that has everything if you have a Verizon store. Open later than others on weekends (6 pm on Sundays).
The manager could be a bit more professional and the staff could move a bit faster though.
If the other options weren’t closed earlier, and if I had a Verizon phone with a more common connector, I would have gone elsewhere.