Sun Realty

We have visited the OBX a couple of other occasions, but this is the first time we handled the realty duties. We settled on a home from Sun because our kids picked a house with a variety of amenities they wanted.
Sun was easy to deal with, and has very flexible ways to pay for your rental. The people were nice and did a good job of explaining things in proper detail. If the right house were available, I would deal with them again.
The house was nice, but not the «Wow!» we were hoping for. Spiders and ants seemed to rule the outside, a common theme in places where there is plenty of water. They addressed a couple of issues satisfactorily, but disappeared toward the middle and end of the week. We left a list of issues for them to address, and hopefully they did so.
From a marketing perspective, their search engine and GuestWeb were excellent tools. However, some of the pictures of the property were terribly outdated, especially of the outdoor amenities.
A good experience with Sun, but not the «Wow!» we were hoping to receive.

Dos Equis oceanfront vacation property from Sun Realty in Corolla (Whale Head). Nice size house for family of nine — not too many oceanfront houses available that are priced to accommodate less than 12 so we booked it again this year. When we stayed here a few years ago the property was a bit run down and in need of some repairs and upgrades. But we dealt with it for our week of relaxation. Came back this year and immediately noticed the owners haven’t reinvested much into the property. Just enough to be presentable for the next season.
Decking is in gross disrepair, none of the lights in the kitchen area work, black mold on the floor and blinds in the bathroom, carpeting is pretty skeevy, tiles in the main entryway are all broken up (luckily no one sliced up their feet this week), the bathtub was clogged with what looked like a few years worth of hair and scum, the mattresses are so old that 2 of our older boys slept on the floor saying the floor was more comfortable, and 2 of the 4 doors that lead to the back deck/​pool/​beach were broken and couldn’t be used the entire week so everyone had to walk thru the other 2 bedrooms to get outside.
I realize owning rental properties can be challenging in regards to managing Return on investment effectively, but the realty company should have higher standards for the properties they represent.
There are several other well established rental companies covering the northern portion of OBX. We’ll be using another agency next trip.

On a recent trip to the Outer Banks, we got to our house we rented from a private owner and found it to be not as described and very poorly taken care of. We decided not to stay there and needed immediate place to stay for the week.
I found Sun realty on google on my phone called and spoke with I believe Lori? I stopped of after speaking to her, explained our situation and she did a great job of finding a nice, clean house in our budget to rent that day. We didn’t even have bed sheets because the place we were supposed to rent was going to have them but luckily Sun realty provided professional cleaned sheets and towels for group.
Overall it was a great experience. The office was very professional and helpful. Saved our vacation! Highly recommend!

Rented the Sea-​Dubb last week. Good building, served us well. My only problem is that the WiFi was TERRIBLE. Maybe the Town of Corolla could make an investment in WiFi that would set them apart from th other towns — we tourists RELY on our electronic gear to find out where to go, on your fair Banks. The town of Baraboo, WI. recently did a WiFi upgrade, you should check with them about how to do it affordably.

The rental folks at Sun Realty do a great job! Always helpful and polite and willing to go the extra mile. We will continue to recommend them.

Rented the property «Sandy Pants» on Whalehead Drive in Corolla off Craig’s List this past spring for a week in September. I got a really good deal on a beach house a block and a half from the ocean, so I was not expecting the Ritz Carlton.
We arrived at the rental office just after the 4pm check in time and was quickly greeted by a seated associate who gathered my papers in an envelope and handed me a reusable shopping bag and pointed out the directions to the house. Our interaction was brief and she was friendly. I hopped back into the car — husband and I eager to make it to the ocean!
We arrived at the house and after being in the car all day I needed to use the resty. Strolled in the first one I came to and found no toilet tissue! What the heck! I’ve never stayed in a rental property that gives you not even a starter roll of toilet tissue in each restroom. Oye. Then we go to the fridge to get some ice to grab a drink and there was none — so we decided that while we’d like to be heading to the beach we better be heading to the grocery store to get the much needed tp and ice. (Once we arrived home and began unpacking we did find 1 single roll of toilet tissue given to us by the friendly associate in the recyclable bag.)
Things were pretty good the first night until we realized that the light in the kitchen would not stay on. The light would turn on, but the switch was loose or something and was not keeping the light on. I called the maintenance line and told the associate about the issue and she did not seem too concerned. It was 48 hours before anyone came to check on it. When the electrician did come he quickly fixed it and we were good to go, but the seemingly disinterested nature presented by the Sun Realty Maintenance line/​answering service was a bit rough.
Then there was the cleanliness. I found out when we were getting ready to pack up and leave that we were supposed to clean the place from top to bottom before we departed. Seriously? You may have forgotten but we were here on vacation. No thanks. They even put on their checkout paper that you should run the vacuum in the house. Ummm, nope — not gonna happen. When we checked in the place was really spotty with regards to cleanliness. Some floors were sticky, some splatter was on various walls, stains were on carpets, there was debris on the shower heads where junk had collected, and there were about 12 ant traps on the kitchen counter. I noted a post card on the kitchen counter that said the place was «inspected» by two people, but it never said they cleaned anything. I guess they rely on the visitors to clean? Very odd.
None of the grass was cut. In the back yard there was a horseshoe game, a grill, and a volley ball net — however it was practically impossible to use these things with grass that was over two feet tall.
Lastly — we had an issue when my father went to get into the pool one afternoon. He stepped down onto the first step in the pool and CRACK it broke. He grabbed onto the handle and swung down on to the second stair and the side of the pool. He hurt his shoulder and foot when he slammed into the second step.
Shortly after the mishap the pool cleaners arrived. My father informed them of the issue and they said they would inform Sun Realty. I then also called Sun Realty Maintenance and the (again) not so friendly answering service was like okay we will send someone out to fix the pool ladder. They did not ask if my father was okay, or even suggest an accident report. I said, well I figured you would need to have an accident report filled out? She said well, we don’t do that so you will have to call the other line. Wow. Okay, thanks for your concern.
Someone must have told someone because when we returned home (to our house after leaving the beach) we found we had a message checking on my father from Sun Realty.
I am not sure where the breakdowns were in the lack of concern from the people answering the phone, but the people we dealt with in person were friendly and helpful. The unit was in a great proximity to the beach, and what I expected in terms of quality, but not in terms of disrepair or lack of cleanliness.
Luckily we brought our own linens since we did not want to pay to rent them, but we did attempt to use the washer/​dryer and found it to be very old and not working very well.
A screen on the screened in porch was flapping in the breeze and defeated the purpose of avoiding the bugs, multiple Adirondack chairs on the deck were broken and in disrepair, carpet in the downstairs bedroom was coming up from the floor, the downstairs basement restroom smelled of urine.
Don’t get me wrong — we had a great time at the beach — however we did learn that sometimes you get what you pay for, and next time we will choose a rental company that is not looking for us to do the housekeeping or spend the week tracking down maintenance on the phone!

We rented a property this summer from Sun Realty. The property was pretty close to what was described in the web page. The folks at the office were friendly and had an arrival package ready for us at the office. When we arrived we were happy to discover that we were on an end-​unit and that the beach was a stone’s throw away. The interior is what you’d expect for a vacation rental. Nothing great and mostly as advertised.
We were mostly also annoyed to discover on the night of our arrival that linens were not provided with the property. Sun Realty’s response was «if it is not listed as an amenity, than it is not provided». Interestingly, their website does not list running water or a toilet, but both were assumed to be present and were in fact present. Ocean Atlantic Rentals was happy to rent us 4 towels, 1 queen linen set, and 2 twin linen sets for approximately $ 55 for the week. Luckily we looked under the covers of the bed before 9pm when Ocean Atlantic closes. You can imagine our confusion with the pictures of the beds being made and having covers. We would have been fine with bringing our own linens on the trip, but the website and rental process is extremely poor at setting this expectation.
I also tried to review this property on Sun Realty’s website and after submitting the review received a message that a moderator would review the comments and post shortly. Understandable that a moderator would be involved, but certainly easy to see why there is a conflict of interest with Sun Realty’s review feature.

We rolled up to the Sea Angel after a leisurely drive along the narrow roads leading to the Outer Banks. Filled with vinegary barbecue and a couple of beers, we clambered out of the car and looked inside for our relatives. My sister-​in-​law eagerly came out to greet me, grabbing my arms and leading me inside, asking whether anything smelled strange. Clearly, this was the beginning of a tragedy.
Indeed, something smelled quite peculiar. After my niece vomited while brushing her teeth and I saw brown water sloshing in my shower while preparing to wash my hair, we all squeamishly gathered in the living room and confirmed our suspicions that the place was literally filled with shit. Coiling in disgust, we washed our hands with bottled water and avoided the bathrooms, but a foul smell cloaked our bodies. Needless to say, we departed the property that afternoon.
Sun Realty was witless enough to admit that sewage was leaking into the water supply, that previous vacationers had complained of the smell, and that they opted to rent the house out for the summer despite the shit issue. When my father-​in-​law showed a bottle filled with the dingy, infested water to the girls working at the Corolla office and informed them that their boss wanted them to sample the water to demonstrate that it was potable, they collectively gasped in horror. Avoid at all costs.