Orchard Dental Group

I was in severe pain and called Orchard Dental prior to them opening. Dr Alden Yue let me know he was on his way. He opened his office early for me even though I didn’t have an appointment. He assured me he would take care of me and work me into his schedule. His staff and Dr Yue’s professionalism made me feel really comfortable through the whole process. I let him know upfront I wasn’t a fan of dentists but feel good let him know I am now a fan of his. Thank you to Dr Yue and his entire staff for all you do! I will certainly recommend you to others.

This review is personally from my experience. I didn’t want to leave a review based on my first visit. So it’s been over a year since I have been going to this Dental Office. Overall, I would have to say that it has been the best experience I’ve had from any other Dental Office I’ve gone to. Everyone is so friendly, and very professional. I came in there having many problems with my teeth. I was so insecure with my smile, I just couldn’t fix it do to my financial status. But they were willing to work with me, and that totally change my life around. Thanks to Dr. Yue and his staff for giving me the best smile ever!

When I first went to this location I probably would’ve only given it 2 stars. The dentist I had, and Asian guy, I think his name was Dr. Y, was the worst when it came to personality and customer satisfaction. His demeanor left me feeling like I was wasting his time. On my next attempt at a visit, the office called and rescheduled me three different times. however, on the last time they try to reschedule me, hearing the frustration in my voice, they scheduled me with a new doctor and provided me with a free teeth whitening kit. The new dentist, Dr. Devinney, was the best! His personality was the complete opposite of the other guy. He was kind, personable, and funny. when I left the office, I felt like I was a valued client.
I’ve had no trouble since that time. No more rescheduling. No more problems. Dr. Devinney has done a great job. I highly recommend him.

I think this place is great. Ive had my friends go there and love it too. Im sad I moved and had to change dentists. All the Drs. are friendly and make me feel very comfortable. The staff is so helpful and really know what they are doing. Best office ever.

This place was great! I have terrible anxiety about going to the dentist and the staff was really great. The staff made me feel at ease and Dr. yue took the time to explain in detail what was going to be done. He was fast and it was painless. I also liked that he focused on the problem at hand and didn’t try to upsell other services that weren’t needed for that day. The reason for 4 stars and not 5 was even though it was a fast process, I was there for almost 2.5 hours. Only one Dr. In the office. But, other than that, I’ll be seeing him for all my dental needs.

I got into my appointment on time and had no complaints. They didn’t push me to make my next appointment and did not treat me any differently even though I had a $ 20 coupon.

DO NOT GO HERE, THEY LIE, TRY TO GET $ OUT OF YOU, AND DON’T STAND BEHIND THEIR WORK. WORST EXPERIENCE I HAVE EVER HAD AT A DENTIST!
I hate even giving them 1 star! Save your time and most importantly your $ and DONT GO HERE! The Dentist seemed really nice but told me I had gum disease and all 4s & 6s and needed to start getting deep cleanings that insurance doesn’t cover. I wet to an evaluation by an outside dentist though Delta for a crown I was having trouble with and that Dentist told me I had great and really healthy gums! He said a lot of dentist use this as a way to get money out of their patients.
Then 3 months after I had them redo an expensive white filling, I find out that it has a crack in it that has been causing me pain for 2 months now. I just called to tell them as the specialist who found the crack said they should have to redo it since it was so new. And Alma their office manager says: «we do really good fillings here they don’t crack unless you eat really hard food, so its not our fault. She then says I’m welcome to come in and see the doctor but I will have to pay for it!
I never write reviews but I don’t want someone going through what I have just gone through with them for the past 4 months!

Everthing about this place is great… except they are never ready for you at your appointment time. I never get outta here in under 2 hours, even when it is just for a cleanng.

This place is horrible! Yes they have good dental technology but when it comes to customer service they are severely lacking. I have had a couple of appointments cancelled with short notice on Fridays (so the dentist could leave early for the weekend). And today I had an appointment at 5 pm and I get to there and it was closed! I had gotten off work early, waited a month for this appointment, gotten a confirmation text from them yesterday, and rushed across town to get my 5 year old son (it was his appointment) only to find a closed dentist office. I don’t think the male Asian dentist (sorry I don’t know his name) has any bed side manner either. He spends the least amount of time with you as possible and does whatever he can to leave the room as quick as possible. About a year ago, when my son was 4, I called to see if he could have a dental check up and I was told they serviced kids, well when we got there this particular dentist looked at how young he was and wouldn’t even look in his mouth! I had taken off from work early that day too. His dental assistant looked embarrassed because of how the dentist acted and apologized for him. I stayed with them after that because I believe in second chances but today is the last straw.

I’ve been taking my family to this office for a few years and couldn’t be more pleased. Everyone there seems to genuinely like their jobs and work well together. They are professional and personable. I’ve gone to other offices in the past that felt like an assembly line focused on up-​selling services, but not here. The facility is clean, the equipment is high tech, and the customer service has been superior. I’m another one of those people who rarely write reviews, but felt compelled in this case.

This is a great dental office with technologically advanced equipment. The staff and dentist are very professional and friendly. Not sure what happened with the previous reviewer, but that is not a true review of this office. I’ve been coming here for a few years now and have been thoroughly pleased with their services. I don’t write reviews ever, but after getting my teeth cleaned/​checked this week, I had to put in a positive review.

They are liar.
Firstly, they said they would email X-​ray to another Dentist but my dentist asked for picture and they just found different excuse like the internet didn’t hoop up with email system and they wouldn’t send the email within 30day. I offered to pay the CD or ask them to save the picture on my flash drive but they said it would be against the law. Do you think if it does make sense?
Secondly, they advertised low price for X-​ray and cleaning but didn’t clean your teeth at all. They just bullshit and ask you why you went through the pain process to numb the teeth and clean. The priority job is to just remove the teeth and do some work and they can make the money from you.
Do you think if it is proper business philosophy? They don’t even worth 1 star and have a try…

They are completely modern with the latest technology and very nice. What more could you want?
Update 3−6−14: the front desk staff has changed and for some reason they only want to refer out to specialist that are not in my HMO Network. They sent me down to a specialist in the city of Orange and then when I asked for a second opinion they wanted to send me to Irvine. Found out through my insurance company that there is a specialist directly across the street and they did not want to send me there. It took for phone calls to finally get approved and it should not have taken that much effort. They also have become very bad about returning phone calls