Time Warner Cable

If I could give zero stars I would. Tonight upon talking to a customer service representative this evening I asked to speak to a supervisor. I was asked to hold while one was located. When the hold ended, Earl was the «manager» I was talking with. While having very unproductive conversation with him, he then asked if my husband was available to talk to. When I asked why, I am the account holder and have had pervious call in experience; he proceeded to tell me, «Well the man is the more technical one in the household so it would be more productive if I talk to him instead of you». This is absolutely disgusting and completely insulting. When I informed him that I am a college educated active military spouse who set this account up while my husband was gone and have managed it since, I am just as knowledgeable if not more and he could talk to me. I also proceeded to tell him it greatly offended me. He then stated, «Sorry, if my girlfriend heard me she probably would have slapped me, it wouldn’t have been good.» This type of service from a national established company is appalling. I have always recommended Time Warner for their customer service, I have heard complaints, but always defended the good service I had always experienced, until today. The manner in which I was treated for no other reason other than being a female is disgraceful. I cannot express enough how incredibly disappointed I am, not only in the quality of the management, but the lack of a sincere apology for offending the sexism of a paying customer.

No. Just NO. This company is crap. They don’t know what they are doing. Their technicians have no clue. They provide bad service an have a monopoly on Coronado for Internet. I wish there was another company for Internet out here. If anyone knows, please tell me.

I get robocalls from these people all the time, and I’m already a customer (albeit by necessity). These people suck.

They deserve ZERO STARS. Worst cable company in the history of mankind! The technicians are idiots too. By the time they goof around with your service and equipment for hours, they are still befuddled on how to fix your service. Then, when you suggest something that eventually works, they cop an attitude. If you don’t have any education, go work for TIME WARNER CABLE.

Holy cow avoid this company at all costs! They sure made me sorry. I canceled service and three months later they still have not refunded me the money. Verizon fios rules! WARNING YOU HAD BETTER AVOID THIS COMPANY!!!

I would rather not have cable or internet than to ever sign up with Time Warner Cable again!
The customer service was HORRIBLE, my cable went out anytime I made a change, expect to be on the telephone forever to get any answers.
The billing was RIDICULOUS, they pre bill, didn’t get the statements to me on time before the payments were due. When I cancelled I turned in my equipment immediately because they keep billing even if you call to discontinue until you turn in your equipment. I never received a final statement, got a call at work from a collections company stating that my payment was 11 days past due.
WORST experience ever!

My fellow Unilocalers had bad experiences with Time Warner and they are right to express themselves. If I encountered the same problems, I too would vent. I have to be truthful with my experiences. Every time something goes wrong with our remote, they are prompt to replace it. My modem was inoperable and they switched with a new one without hesitation. I had issues with the internet and their automated trouble shooting guide help me restore it. So far nothing but favorable experiences. Often positive or neutral experiences are not posted on Unilocal because that is what is expected. When people are upset or frustrated, they vent on Unilocal and that is okay too.

These people are the worst. A million prompts to get help. Hung up calls. Wasted time at work. Arghhh! They are damn lucky there are no alternatives for service or they would be fired. How does that happen today? How does a company like this get a monopoly? Unbelievable. Their speed is spotty and their service is non-​existent!

If there had been a negative number to use for a rating, I would have chosen it! In Feb of this year when I lived in Coronado, I paid my last bill and turned in the equipment to the Coronado office on 4 March because I was moving. I ended up moving to an area that does not have TWC. Little did I know that I would be OH SO THANKFUL for that. In March, I received a bill from TWC. I called their 1 – 800 number to let them know that I had moved. I was assured by the person on the other end that the TWC billing system would catch up with the fact that I had moved. In April, I received another bill. This time, adding the charges from March. I called and, again, was told that the system would update soon and that I should receive another bill in May but that would be it. Well, it is now November and I not only received another bill in the mail but also a notice from a collection agency. I called the TWC 1 – 800 number twice more and have been told that I now owe a ‘service fee’ of $ 212 and change. WOW! I stopped my service back on 4 March and turned in my equipment to the office in Coronado in Feb, continued to get billed, called numerous times to try to get them to understand that they were billing me in error and… yet…they continued! Now, I have a collection agency wanting me to pay this «service fee» that I should not have acrrued to begin with. I have no other option now, but to go to the BBB to try to get help to clear this up! I will NEVER, EVER use TWC again! Hell will freeze over NUMEROUS times AND I WILL STILL NOT USE TWC again. It’s bad enough the people in the office didn’t do they job back in Feb, but now even calling and trying to get help over the phone doesn’t work. At some point, you would have thought I would have reached SOMEONE with common sense INSTEAD I HAD TO TALK TO GREEDY people. Thanks for wasting more of my life having to fight this TWC!!!

Worst customer service from corporate I can ever remember experiencing. Even the technician on the phone apologized and said he felt sorry for me because there were many people calling and complaining but they could not do anything about it. He said they were instructed to basically do nothing. This was after I was on hold over an hour. I would switch in a second if there was other services in our area.

The hours posted online are a LIE.
Drove to Coronado after trying to call and confirm the hours, but could never get through!
TERRIBLE

I know that we here on the island are stuck between Time-​Warner, Cox, and AT&T U-​verse, with no Verizon FiOS in sight. That being said, I am giving TWC of Coronado 3 stars based on its service staff and technicians. I have ²⁰⁄₂ UHS service at my place, and things have been pretty shaky lately, what with service outages and the like.
When I call TWC for help, I *usually* get someone: polite, knowledgeable, and patient. Service calls are scheduled for the next day, and if they’re running late, they call. My technician today, Paul, removed two old cable splitters that I didn’t need (one outside on the second floor, one inside on the first), and replaced the cable link from the pole to my house as well. My modem was replaced two weeks ago with a new one.
You can certainly argue that access to the internet should be better here in So Cal, and I would agree with you. As I noted, I’m giving TWC 3 stars because they are polite, their staff is knowledgeable, and problems are resolved within 24 hours.