Verizon Wireless

I walked in off the street because my iPhone was saying «Sim Card Not Found.» Allen offered to help me with what he thought was an easy fix. Well, he had to fiddle around for almost 30 minutes to get it to accept a new Sim Card. Something was screwy and he was determined to figure it out. He was super helpful, knowledgeable and had really good customer service. He was working hard to help me avoid having to go to the Apple Store for a diagnosis. He eventually figured out the issue and my phone is working great again!
Oh, he also said he could get me a better rate for my service, which is awesome! I didn’t even think to ask! He is saving me a little over $ 20 a month, which is great since I recently lost my job! All around a great visit and I’m so happy to live within walking distance!
THANKS ALLEN!

HUGE thanks to Roger at Verizon Coronado! My wife’s phone was on the fritz and he took care of everything quickly, gave us amazing personal service, and did a lot of legwork to make sure we got the best deal possible. I’ll be going back to him for all our future cellphone issues and needs.

Just wanted everyone to know, that Allen is the go to guy! Very helpful, and very knowledgable with all phones. He really makes the Verizon store in Coronado a great place to do buisness, I will definetly recommend him to all my friends & family, Thanks again!

Well… I am completely changing my 1 star review to 5 stars. This cell phone business/​stuff is so confusing, this plan that plan. So on the contract my daughter brought home it looked as though we were being charged $ 660 over 24 mos for the phone… eeek. What the contract doesn’t show is that there’s a special discount that makes the new iPhone6 cost $ 60 total. Goodness, gracious that’s a great deal!
Allen took the time to explain to us, more than once. We were so pleased, we also upgraded my husband’s phone. Sorry for the original 1 star review that was in place for 12 hours. I now say, great place! Allen is wonderful and he sure knows all the deals.

A big thanks to John! Not only did he thoroughly explain Verizon’s complicated monthly bill, he found and applied a monthly discount that I was not aware of.
I walked away paying less per month for a change, instead of more, as always seems to happen! Good job John!
BTW — I agree with Torrey B., girl sales associate has treated me very poorly in the past. Glad I got John today instead!

Allen is the best. Just ask for him and you will get awesome service. He went out of his way to help my mom and me. He is straightforward and honest. You can trust what he says and he is super helpful. My mom and I always stop by if we need help figuring out our new phones. He patiently and knowledgeably answers all of our questions. KUDOS to Allen. He deserves a promotion and a raise. :-) just don’t take him from the Coronado store!
My mom also said that Sony is great too (although I haven’t met him). Denise seems nice too.

Beware… poor customer service/​communication, even from their manager and district manager. Shocked they are still open.

Wow! This is the worst place ever. If you doubt these written warnings, just go in and enjoy the experience yourself!

I want to give a huge «thumbs-​up» to the exceptional service I received at the Coronado Verizon. Your employee John Frijas has gone that extra mile several times for both my husband and myself. A valuable asset for your fine store. Manager Sunny and Denise also very efficient and helpful. Thanks so much. Diane and Jim Wilkerson

I wish I could give this place a zero: both for their rating, as well as the respect they have for their customers. I can not get over how rude they are to the people that are paying their bills… especially the girl that works there! She is so incredibly rude, it’s unbelievable. I’m not sure if she works there anymore (let’s hope not), but if you are walking in and see her (red hair and whining) RUN!!!
And don’t be fooled by the positive reviews… this store has been known for creating their own.

UPDATE: An account named «Jay M» messaged me shortly after I posted my review. I have attached a screenshot of the messages. I KNOW this is one of the Verizon employees on a fake account for many reasons. 1) The account was made RIGHT after I left my review 2) NO ONE else was in the store when I bought my phone, so how would «jay» know this, and 3) I contacted other people who posted reviews and they TOO said they received replies by the same account recently stating they were a «bystander» and watched the incidents happen. DO NOT DO BUSINESS WITH THIS LOCATION!!!

So, now it’s six months later, and since I couldn’t recall the exact date of my visit to this location, I called Verizon to see when my six month wait for my upgrade began.
Imagine my shock to find out the store lied. By having allowed them to ‘swap out” my old 4s 16gig phone with one of their iphone 4 with 8gig, I am not eligible to upgrade for another year and a half!
We knew to ask these questions when we originally went there to have my iphone battery «replaced» (didn’t know at the time that wasn’t done), and we told them that even thought we were eligible THEN to get the iphone 5, we preferred to make it last until the iphone 6 was released (at that time, rumored to be in the early autumn 2014). The infamous salesgirl from my earlier review assured us that by trading «for the same phone» it was not considered an upgrade, so we’d still be eligible for an upgrade in 6 months.
Now here’s the really frustrating part – on the phone with Verizon, they said they could not honor that store’s promises because they aren’t really a Verizon store! Their take: too bad, too sad, can’t help.
We’re waiting for a call back from the Verizon supervisor’s supervisor. But really feeling burned by the sales staff in that store as well as by Verizon.

Most horrible customer service I have ever had the misfortune to come by.

Thee worst customer service out of any Verizon Store I’ve been to. There is always the same snobby girl behind the counter that is incredibly unfriendly and rude, rather than being helpful. It’s as if the last thing she wants is for someone to actually purchase an item from the store.