Sunglass Hut

If this is the Sunglass Hut at the Village shopping center, then this is a review for them. I had the absolute worst customer service experience in my life at this store. I love Sunglass Hut in general and have bought many sunglasses in the past, but the woman working here (short straight red hair) had horrible customer service. She was so rude. I will never go in this store again.

I was so thrilled with the service I received from this location that I wanted to share my experience! The associates working were fairly busy but still took the time to greet me, direct me to what I was looking for and even suggest other options for me just based off of my appearance and demeanor. But it doesn’t end with fun suggestions; after making my selection the manager then offers to repair the raybans I had dangling off my shirt, which I honestly thought were a lost cause at this point, and gave me the information on replacement parts to get them back in like-​new condition. Thank you again!

All I wanted was a certain pair with polarized lenses. The salesman was too busy trying to make a sale with his very limited stock on hand. He showed me everything except what I asked to see. He told me to «buy these, they go so well with your fingernail color». And «your significant other will surely smile when you’re wearing these». So insulting. I couldn’t leave fast enough. Shop in the City or anywhere but this store. Poorly managed.

Hello,
I am a Customer of Sunglass Hut. My Birthday is February the *th and went to your store at 1528 Redwood Highway in Corte Madera today to Buy a Pair of sunglasses. I asked the sales person «*» (Who tried to be helpful) if I could use the Birthday Coupon that is usually sent. (Which I had Not Received yet) She said she had to ask her manager. The manager was Rude. She said I had to have the actual certificate even though I am in her computer.
At that time I was going to buy the glasses regardless for $ 254.95, As well, my girlfriend was going to buy a pair of glasses also.
Sadly it was the only pair they had in the store, display model and the lens was scratched. The manager told me that it was all they had, or go online and buy it. There was no offer to call another store, see what was available or simply assist in a purchase. I am in sales myself and customer service is key to making your client happy and coming back. It is only one experience, but for me to take the time to send this review should show that not only was I upset, but more importantly I was and still am applaud at how I was dismissed.
I could have gone to Macy’s Sunglass Boutique, or Nordstrom’s to purchase the glasses, but came back because I have always had great service and selection.
Not happy about the embarrassment and the customer service.
Tony

Ranks up there with the worst customer service experience of my life. I brought in a pair of expensive wire frame Raybans I purchased in at a Sunglass Hut in New York (where I had an awesome experience by the way) to see if I could get them repaired or replaced (cracked lens due to hinge defect on frame). Liza Montoya, store manager, was rude and condenscending and anything but helpful. She couldn’t find me in the computer, though commented several times that the computer was slow and crashed and sometimes lost information. She suggested i was lying about buying the glasses at a Sunglass Hut. She didn’t once offer to see if she could fix the glasses (really just need a new lens), offer me a discount on a new pair, nothing. When I inquired about Sunglass Hut’s customer satisfaction policy, how she was trained to handle issues, etc, she told me her job «was to follow company policy and make sure paperwork was in order». I asked her where in the corporate training did «customer service» enter the conversation. End of the day, no big deal. I’ll just buy a new pair of shades elsewhere or get them repaired. But pretty unbelievable.

I walked in to get some sunglasses on my shopping list. The woman working there was on the phone and it was very clearly a personal call. I approached the counter and she said to her phone pal, «Hold on a second» and then looked at me. I said I needed just a minute to text my husband to tell him not to come on the store. She went back to her phone conversation, and when I was done texting my husband and looked up again, I asked her for the sunglasses I was looking for. Without again asking her phone pal to hold, she just looked up from her phone conversation and asked me to repeat myself. So I did. She still didn’t understand my request, so asked her friend to hold. I asked for the first pair of glasses I needed and she just said, «We don’t carry those.» And went back to her conversation. So I tried asking her if it was just that location that didn’t carry them, or if Sunglass Hut didn’t carry them as a whole. She looked exasperated, told her friend to hang on again, then asked me, «What?». I said nevermind and left.

The service by the staff here has routinely been excellent, even if I was just browsing.
Great selection of high-​end sunglasses, like Ray-​Ban, Persol, etc.
Only downside is paying retail prices when it seems like it is so easy to get discounted prices online these days.
Nevertheless, they do offer a 1 year return policy which is nice. Certainly a great place to buy nice sunglasses if you have money to burn.

This is a great place, I took a pair of raybans (bought elsewhere) to have a screw replaced. Very nice (and attractive) Russian woman had it fixed in no time. I will definitely come back to buy some shades.

picked up a great pair of mosley tribes here. when I broke them they replaced them for half off. they are always happy to clean my sunglesses and got all the sand out of them when I had dropped them at the beach. One star docked because they are somewhat hard to reach via phone.