Applebee’s

First, they need to train the staff on how to answer the phone. When customers have questions, the proper response shouldn’t be «What?» over and over. Food was OK… though the kids complained the breast meat in their chicken tenders was gristly and cartilage-​y.

We have been waiting an hour for a table. It’s totally not the restaurants fault, but people «camping» at tables. At least the staff here is super nice and apologetic even through they have no control over the situation. It was nice of them to give us menus to look over while we are waiting for a table. That way we can order right away when we sit down. Not sure if the food will be worth the wait though. It’s kind of hit or miss here.

The food is just what you’d expect — not great but not bad… every time we have been there (And I have been there 3 times this year bringing my OSU student back to school), we have had excellent service, friendly staff and a chatty «walk-​by» by the manager. For that, I’m a fan! And for the reasonable options for low fat and gluten-​free meals!

I stopped there for lunch on three different occasions over the last year. Each time I got up and walked out after about 5 minutes of no service. Hostess seated me promptly, and there I sat while servers mingled in back. There were about 3 – 4 other customers, so not busy at all. not even a walk by to say «I will be with you shortly», «screw you», or «can I get you a drink».
Why did I go back 3 times? I know places have off days, people have off days, so i thought I would give them the benefit of the doubt. After 3^rd visit and same crappy service, they will not be getting my $.

i LOVE this applebees. The servers are always extremely nice and quick to bring us our food. I have eaten here more times than I can count and I have never had a bad experience here. The food is consistently delicious. Also, if you are looking for something to do on Tuesday nights, I’d highly recommend going to their Trivia Tuesdays. SO much fun!

Took my family here for dinner. It was a Friday Evening, and it was not really all that busy, as far as customers were concerned. We were seated straightaway, and that is where it all went kinda sour. The service was so very slow, from the time they took out order, it took about an hour just to get our food. It was almost as if the wait staff was very distracted. I overheard our neighbor table say, when their food came, «we forgot we had even ordered anything».
We spoke with the Manager and he blamed it on the wait staff? And that in itself left a bad taste in my mouth. You see, in my mind, you don’t throw anybody under the bus, you apologize, and say, something along the lines that we were short staffed for a busy friday. But don’t throw anyone under the bus.
You know, it was just an overall sad experience and will probably never return to this
establishment in the future and would NOT recommend this property to any of my family and friends.
Hope they can get their act together.
Cheers.

Ugh. Music too loud, restaurant too noisy and food too fatty. No thanks. I still have a belly ache.

Good happy hour and bar staff.

Usually pretty good, with good service. Generally can get in without delay. Gets heavy dose of foreign OSU students which tend to slow down service to all, as they want individual checks, expect happy hour prices at all hours, and want things done special for them. Not a criticism of staff though… they do their best to endure and provide good service to all. Tuesday nights get noisy during trivia night… and bar gets crowded.

Probably the least professional service I have ever received, from the host to the bartender to the server. Need some retraining. Food, however, was the same as every other Applebee’s.

The first thing I’d like to do is praise the waitstaff and management for trying to accommodate us and make us comfortable diners. When we entered the place somewhere around 8:00 p.m. one night, the music on the overhead speakers was really loud, playing awful pop music. So we asked the hostess to see about having it turned down, which happened, surprisingly, fairly quickly, plus the manager came out to apologize and ask us if the noise level was better. Very happy at this outcome. But the music was still too loud, especially over by the bar, and we asked again if they could turn it down so we could talk. The hostess went back to the manager again and turned it down noticeably, so it was finally bearable. Our waiter Daniel was awesome, too. Can’t fault the staff, and this was my first Applebee’s experience.
The food wasn’t too bad but one saucy thing had a lot of sauce hiding whatever was beneath it. They also brought out the wrong dish the first time for one of us but fixed this right away. Not fond of chain restaurants so can’t say we’ll go back.

Had a horrible meal there last night. Service was excruciatingly slow. Food was cold. Steak was tough. Drinks were wrong. They didn’t give me my shrimp with my steak. Steaks were a weird cut.
We have had really good meals here in the past, but the steaks were changed for the worse. Everything has gone way downhill over the last couple of years.

I have eaten at this location before and not had good service or good food before but I thought I’d give them one more chance. I should’ve kept to my original opinions before because once again an hour after leaving I’m starting to get nauseated. The food is too greasy and always tastes fresh out of the microwave. I won’t be returning.

I gave this applebees five stars. I know what you’re thinking, «but it’s an applebees, how could it get five stars ever!?» Well i’m taking into consideration that it is applebees. I know what to expect, and I am judging on an according scale. The waitress was very friendly and prompt with the help. My dish came with meat, but that was not their fault, I did not ask if it had any (assumed it did not). standard applebees portions, bread was better than usual at this one.

They have changed their late night policy.
It used to be that appetizers were half off after nine, but now they are half off IF you also buy a drink. This won’t be as much of a bummer after I turn 21, but That means that the under 21 folks have to buy a 2 dollar and something cents soda if they want a half off appetizer. I hate buying sodas because it’s such a rip off. It costs them like 10 cents for the soda, yet they charge almost 3 dollars for it.
But I keep going for the trivia. That’s about it.

Applebee’s doesn’t win for the quality of food, but they win for trying incredibly hard to always provide an experience. These restaurants used to be as simple as it can get, a basic American meal at a mid-​ranged price. Now, they are hosting special events and weekly promotions almost every night. Trivia is a fan favorite, but I’m a huge advocate of the half-​off appetizers after 9PM, the drink specials, and karaōke nights that pop up.

First of all, why is it so hard for restaurant servers and cooks to realize that not everyone likes their burgers the same way, and that the customer is always right about the way they want their food? If someone goes out of their way to clearly ask for something a specific way it should not be a problem for them to make it that way. They’re not the one’s who are going to eat that burger, the paying customer is.
Secondly, servers, you need to check back with your customers after they receive their food and make sure it came out right. And if it didn’t, you need to place a higher priority on making it right than on selling that next $ 1.49 upgrade at the next table. (Management, you may want to incorporate this point into your training regimen. It will be more effective at maximizing your profits than selling those upgrades.)
My burger came out wrong, I flagged down our server and asked for a missing key ingredient. After waiting at least 5 minutes I finally got up to go ask again. Three employees disappeared into the kitchen ahead of me, forcing me to go all the way to the other side of the restaurant to find our server. I finally got what I needed, but seriously, lame service.

We, the four of us, went to Applebees on Sunday evening for dinner. Cannot recommend any thing. The appetizers were kind of tasteless, bland, and greasy. The entries were along the same line as the appetizers. The staff and service were ok but again the food and prices for the lack of anything enjoyable food wise left a lot to be desired.

Ah applebees, your oversalted greasy food is sometimes just the thing to satisfy the little devil inside me that craves American casual dining fare.
Feeding 2 people for $ 20, and then a kid for 50 cents on Wednesdays, is sometimes just what we need to get away from the house without breaking the bank.
Sure the food isn’t exceptional, but it’s never been less than I’ve come to expect from a commercialized place like this. Servers have always been attentive and friendly. Just stick with the 2 for $ 20 specials or happy hour half price apps, don’t go for the ribs they’re not worth it. Just remember to bring your blood pressure cuff.

Today, my roommate and I were craving burgers because we saw the commercials for Applebees.
I ordered the Cowboy burger $ 9.95
My roommate ordered the Philly burger $ 9.95
[-] Our burgers and fries were okay, it was not spectacular or anything like that (although, I did like the toasted buns). I was a bit disappointment when I saw my burger because it was a bit small for the price I paid (as well as the little fries that I got). For that price, I got one tomato, a few onion, and half piece of lettuce? The description of the burger on the menu listed pickles on there, yet I did not taste any pickles in there at all! Not to mentioned that it took at least 15 minutes for us to receive our meals, (given that it was a bit busy during dinner time). Customer service was not great either. Our server disappeared after we received our meal, came back when we HAD to track her down for a few condiments, and then saw her again when we got our bill.
[+] They have a pretty good happy hour menu, but we didn’t go during happy hour. For my burger, I really liked the fact that the patty was well done and not overcooked. My fries were salted just right. Yea, that’s about all the good stuff I can say about this place.
[?] I would probably go back, only by the request of friends or during happy hour. Don’t expect great service.