Benrich Service Company

STAY AWAY from this guys !!! they ruined one of my $ 11K Raypak boilers while changing a header and connecting the temp control sensors in wrong way !!! they blame on the boiler about the malfunction for «2 months»
They said the boiler is too old and should be replaced.
Having bad feeling about this, I called ProStar for a repair estimate. When the technician arrived took him 5 minutes to discover a Benrich 2 months problem, yes the temp controller sensors were in wrong position !!!
Benrich says they are Raypak Service but NO they are not !! I called Raypak but they never heard from Benrich.
After 2 repairs made by ProStar (as test) I didn’t doubt to ask ProStar to replace my 2 boiler by 2 new energy efficient $ 12k each Raypaks.
I asked Benrich to find a crossover valve on my apartments but they suggest to replace all 30 apts shower valves. I say WTF !!! using my common sense I discovered 2 bad shower valves bad, I call RGA Plumbing to replace it for $ 540 each MOENTROL with pressure balance and volume control and end of story.
As I said STAY AWAY from Benrich !!!

Benrich Service Company was an amazing company to work with. The customer service is unparalleled and even through their expansion of service areas, they have managed to keep their company and staff tailoring to their customer’s needs. Their pricing is fair, they are extremely thorough, and the end result is nothing short of perfection. I will definitely be referring everyone here for their plumbing and water heating needs.

Benrich Service Company is the number 1 source for water heating, water treatment and plumbing needs in orange county. Benrich has an outstanding customer service team especially Tanner. I highly recommend them for your service.

Have used Benrich on a number of occasions and they have always been great! Very punctual and always explain exactly what is needed and how long the service will take. The pricing is also very competitive and fair. Would definitely recommend Benrich for any and all plumbing services.

Your company has the worst customer service on the planet!!! It is inexcusable to wait for a quote for 2 weeks. You had no problem sending a person to shut my water off and pay you $ 250 (which literally took the technician 5 minutes), but I have been waiting from Nov 1 to Nov 15 for you to send someone to take a look at the pipes that need to be worked on. (Even though I sent an email with pictures of the spot in question.) And then for me to continue following up on the quote… leaving messages without ANYONE calling me back. Instead, I need to keep calling you. ??? Not everyone has jobs worth $ 40,000!!! And no matter how small or how big, a customer is a customer.
I regret that I have to work with you on getting our water shut down by your company, I regret that our HOA has chosen to partner with you. Unfortunately, it was not my decision and I am stuck dealing with the consequences.