They were very nice to deal with in the store. The installers did a terrible job. They knocked paint off and the seams look lousy. See pictures. Mr. Hemphill offered to pay for a handyman to touch up the paint. I don’t have any paint this color so it means repainting the whole upstairs, which I can’t afford right now. He said the seams look like that because it’s a low pile carpet. You decide. Mr. Hemphill said he’s never going to use those installers again, which really didn’t help me.
R T.
Évaluation du lieu : 5 Newport Beach, CA
Brett Hemphill is a straight shooter. His recommendations were spot on and his experience evident. One small issue on stairs and Brett had someone out to repair within hours. Highly recommend!
Cindy G.
Évaluation du lieu : 5 Newport Beach, CA
I went to Hemphill’s with a friend, who said they are the best. I knew they had been around forever and with good reason. The store may be small but it is packed with amazing carpets and throws, not things you see everywhere. The service is great and with Brett being so knowledgeable and caring you you just can’t go wrong. The scheduling and installation was perfect and I could recommend them more highly.
Steve W.
Évaluation du lieu : 5 Ladera Ranch, CA
Excellent customer care from the time we walked into the store until the finished product. Brett helped us to make the right decision according to our needs. We love our carpet and new bathroom flooring. Super clean, very efficient install. Professional in everyway from start to finish. We highly recommend them!
Brittany A.
Évaluation du lieu : 5 Newport Beach, CA
I walked into the store and Brett helped me immediately. I was looking for a printed carpet that would wrap nicely around stairs. I was pretty intimidated by their massive selection(which is FABULOUS btw), but Brett suggested a few brands and prints which helped narrow my search. The carpet was an amazing price point and could be installed in about a week and a half. The overall cost(including carpet removal on a flight of stairs) was incredibly competitive. The gentlemen that came to install the carpet were very friendly, professional, quick and clean. Couldn’t be happier with my selection. Definitely will refer everyone I know to Hemphill’s Carpets and will definitely be back for future flooring needs.
Susan C.
Évaluation du lieu : 5 Newport Beach, CA
We had a wonderful experience. They installed the carpet per my very tight schedule and were a delight to work with.
Timothy W.
Évaluation du lieu : 5 Newport Beach, CA
Hemphill’s is the best. We purchased all of our area rugs for our new home in Corona del Mar 3 ½ years ago. Everything turned out perfect. The owner(Brett) is so diligent – the service & expertise is as good as it gets. When we damaged one of our rugs, Brett came out immediately to take a look. Rather than sell us a new rug, he recommended that we repair it – at a fraction of the cost of a new rug. And it came out brand new. I would never go anywhere else for our carpet/rug needs.
Helen Y.
Évaluation du lieu : 4 Laguna Niguel, CA
I went to Hemphill’s carpet few weeks ago to look for am area rug for my family room; the sales rep, Stacey, was helpful and I ordered a custom size rug of 10X10; I chose an offshore with speckles of white glitters…, I received the rug in a week; the delivery guy was good; helpful in moving our furnitures with the new rug; overall, satisfactory!
Debra w.
Évaluation du lieu : 5 Marina del Rey, CA
I had a great experience with Hemphill. I had shopped around all over Los Angeles and Orange county for some beautiful carpets for my house. Hemphill gave me by far the best price. The owner Brett gave me very prompt service and responded to my call immediately. Their installer did a wonderful job installing my carpets which are gorgeous. It was a perfect experience — my hobby is buying and fixing up houses so I have a lot of experience with different decorating aspects and they were really outstanding.
Becky C.
Évaluation du lieu : 5 Newport Beach, CA
Hemphill’s is the best in town for service and quality at very competitive prices. Brett and his staff provide amazing customer service that is second to none. We have purchased from Hemphill’s three different times and each have been great experiences. Communication and customer service are superb. Scheduling is very accomodating and the installation crew is very meticulous and professional. Our last job was a difficult installation on stairs and the installation team did an amazing job. Hemphill’s is the best place for flooring and rugs!
Melanie J.
Évaluation du lieu : 5 San Juan Capistrano, CA
This is THE flooring place to go in Orange County. It’s a small, family-run business that offers quality and exceptional customer service. Brett, the owner, grew up in Newport Beach and truly is a local in the best sense of the word. He can have your floors done quickly and he is so nice to deal with, just a great guy. Cherie, Brett’s wife, is an interior designer and she is so helpful when you need assistance with any design questions. Don’t be intimidated by their high end designs, it’s not unusual to see them in the finest interior design magazines. They work with all price points. Their emphasis on quality and hard to find lines make it a local favorite among designers & architects. Whether you are upgrading your duplex flooring or building an estate, Hemphill’s is the place to go!