Jimmy Choo

First time to South Coast Plaza and first time to ever right a review. That being said, you know someone has to really be impressed or pissed to take the time to right a review.
I had a fantastic experience at this salon and I was greeted and helped by Roger Wei, assistant store manager. He was extremely friendly and accommodating. He, and another associate, went above and beyond helping me find the style, material, heel height etc before it has even come to stores here in the US!
They took my info and told me they would call me and send them to me in a few weeks as soon as they come in. That is customer service that DOESNT EXIST anymore. That’s sad but true.
Best service I have had in years!

Very pleasurable experience with the sales staff. A large selection of shoes to choose from of all styles. And the fallow up is fantastic.

The review is solely about my experience in speaking with a member of their leadership team, Roger.
Roger wasn’t available when I called the store asking to speak to a member of the management team but he called me back as soon as he was available.
I was frustrated with a recent purchase and what I really appreciate is that Roger maintained his composure, continued to help me feel like he understood my concern and was sorry for my frustration. He also offered me options to try to resolve my concern.
Was it the outcome I wanted? No, but because Roger was consistent in the message, it was clear his actions were dictated by policy. Additionally, he at least tried to help me, which was more than I was initially expecting. Finally, now a days, you don’t get a manager that shows empathy to the customer. He did that no matter how frustrated I was. I think that’s to be commended.

I walked into the store expecting to be snubbed lol. But I was there very early in the morning and the manager who was there was the one who helped me out. He was very nice and respectful and offered to bring out all the shoes I wanted to try on and even looked online to find a specific shoe that I wanted. He was not pushy or snobby at all. I ended up purchasing my wedding shoes here. Overall a great shopping experience! I will definitely be back and hopefully have the same person help me.

Great stuff to look at here and a highly powerful perfume. Salesmen and saleswomen were gracious. I didn’t think it was appropriate to take photos in the store so I held off until I got to the escalator. There I took a photo with my left hand of the Jimmy Choo fragrance marker. The photo is a little blurry because I don’t take pictures with my left hand as well as I do with my right.
Gorgeous, decadent stilletos. Perfect for a wedding or a special event. Cute flats and sandals. High heels that are fashionable and look like they would last a while. And when I went, they were having a sale — some of the shoes were 50% off but I held off on buying. Methinks there are too many shoes in my small closet at home. First World Problems!

Walked in to this store with the intentions of buying my $ 2,500 wedding shoes!
Since I was not greeted nor asked if I needed any helped. I did not BUY them!
I walked around and nothing. The two associates that were standing in the front of the store just talking to each other. This is rude and no customer service! Sorry does not work with me next. Never shopping here!

I love Jimmy Choo shoes. I’m not a fan of this store. I’ve been here to buy shoes and to have to send out my shoes to get repaired. This last time I came in to get my pumps repaired, it took about 2 – 3 months and I finally got fed up and went to pick up the shoes even before they were even done. I scraped the back of the heels and because Jimmy Choo’s heels are painted on, the shoe repair I took it to said they had to repaint both of the heels of the shoes to get it to match and that it won’t match the original color. I didn’t like that idea so I called up this Jimmy Choo boutique and asked them to order some heels for me. It took about 3 weeks to get the heels in which was fine as that’s how long they told me it would take. The owner at Deluxe called me when he was halfway done trading out the heels and told me that the heels were of two different colors. I came in to pick them up and he showed me the color discrepancy. I took them back to Jimmy Choo and the assistant manager at the time helped me. He said he can’t see the difference in color but he’ll take the shoes, order new heels, and call the owner of Deluxe shoe repair to discuss the difference in color of the heels. I don’t hear back for about two weeks and I call Jimmy Choo. They tell me that the assistant manager is no longer with them and they would take care of ordering the heels and getting the shoes fixed. I don’t hear back for about three weeks and I call Jimmy Choo again. This time they tell me that the heels were sent in the wrong height and they placed an order for the right height. We go in two weeks later and they still haven’t received the heels yet. Yesterday, we went in to pick up the shoes. I brought it back to Nordstrom where I purchased it and they exchanged it for me with no issues. I didn’t want to take advantage of Nordstrom’s exchange policy initially because I was the one that damaged the heel of the shoe.
Some of the employees in this store are amazing and super helpful, others just really suck. I would not recommend this Jimmy Choo boutique to anyone. If you love Jimmy Choo like I do, go get them at Nordstrom, Saks, or Neiman Marcus. The return/​exchange policy is a lot better than the 7 days that this store offers.

I come here once a month to look at their product. I never was treated with respect here so I never purchase items at this location. They’re all really snotty here. They look you up and down and don’t even greet you.
I went in here 2 months agoto get a box for the Snake Skin Turquoise Black Clutch I bought at The Forum Shops, Jimmy Choo. I asked the guy if he had the right size box that will fit it, since the one at the Forum Shops, ran out. He went to check and then he dare to come back to take the clutch in the back the check to see if it’s authentic. Who does that!!! AND YES!!! I HAVE THE RECEIPT TO IT AND IT IS AUTHENTIC!!! Ugh, sooo annoyed with this store. Good luck on having regulars come here to buy over priced shoes and handbags!
Customer Service: 0 star
Product: 5 star (Never buy anything here because of the service, so it’s really a 0 star)

I really shouldn’t come in here! Jimmy Choo has a special place in my heart and as an avid owner this place is dangerous! On a lovely shopping trip with my mother, we were window shopping but I decided to stop in and check out the newest collection.
As I was browsing through the store, I landed on two pairs that I’ve been eyeing for sometime now. Leslie helped me and even though they didn’t have my size in stock, she kindly ordered them for me. There was no hassle whatsoever and I’m happy to say one pair is already here! You can never have to many choos! This is definitely the place that I love to get my Jimmy Choo!

The shoes are great, but the blonde girl who initially helped me was the most stuck up sales associate I have ever encountered. I came in to look for wedding shoes and not once was I greeted nicely. I felt like Pretty Woman walking in, with the whole look over. You know, where they look at you up and down and assume if you’re a purchaser or a window shopper. Obviously they assumed the latter.
I found 2 pairs of shoes I liked, didn’t know which to get and she kept telling me they weren’t in my size. I said to get them in my size, ship it here and I will try them on. They got a little more friendly when they noticed I was an actual shopper but was still snooty. They took my name down to let me know when it would come in… 2 weeks max.
I call 1.5 weeks later and the girl said they’ve been here for a week and said they called. I check my phone, email, missed calls, text, and nada. They lied.
I go in hoping that bitchy blonde wasn’t there and thankfully she wasn’t bc I would have torn her a new one. If ever you’re going to mess with a woman, there are two types you NEVER want to mess with: hormonal pregnant ones and/​or stressed out brides. She messed with the wrong lady. Thankfully a really nice man helped us out and made the whole shopping experience MUCH better.
In conclusion, the blondy at Choos, the people who walk into your store are potential customers… Customers that pay your salary. So watch the attitude and be helpful. Your job is customer service, something you’re seriously lacking. Go work elsewhere if you don’t have the proper skillset to do your job.

Waltzing in still high from my previous Louboutin purchase, I’m after another pair of my favorites. Choos… Jimmy Choos. and boy do I love his choos.
The SAs were tentative. I walked through the whole store browsing with nothing catching my eye. As I was walking out I find these beautiful orchid suede ‘Greta Sandals’. Don’t let the name fool you. They are no sandals. Complete with the sexiest ankle straps I hoped that my foot was narrow enough to fit them as I was intimidated by how slim the shoe looked.
Sitting there giddy as an overweight child about to eat mcdonalds, I waited for the SA to bring my size. She was efficient in that she brought a couple of sizes and a different style in that same color since it was the color I was after. Perfect fit in what I originally asked for. Sold.
She was new (as she told me) so it took her a while to finish the transaction, however she was pleasant and offered me bottled water while I waited.
It’s dangerous walking through south coast mall… Once I find something I like, I’m drawn to it like a bee is drawn to the decadent perfume of flowers and I can’t stay away until I get it. Either way, Mr choo. you’re winning and I’ll be a loyal fan.

Who pays over $ 600 for shoes!!!

Hi, im alexis and im a jimmy choo anonymous a holic.
Five star shoes, handbags, wallets, sunglasses and customer service. I love their shoes and purses. The only thing I don’t get is sometimes they don’t have the matching wallet to the purse, why even design the purse if theres no matching wallet? They just collaborated with uggs and I love my ugg and Jimmy choo studded boots! Not only are my tootsies warm, I also look chic in them.
Tony is awesome, but he’s now at dior. So Ive become acquainted with Jeff who is so helpful, nice and really goes the extra mile. He even helped me to the car with my bags!
I have had them fix a pair of strappy shoes and sunglasses for me. Just top notch customer service and making sure that you’re happy.
The sales people are much better than some I’ve encountered at louis vuitton, where they act like they’re better than thou attitude.
Jimmy choo, my feet, eyes, and hands love you!

I bought my wedding shoes here. I have small fee so they stores rarely carry my size. (35.5). Anyways, this store had the one I was looking for. The White Macy bridal shoe. They held it for me for almost 4 months before i made my purchase. Great service. These shoes were so comfortable and classic. Perfect for my wedding! Tony is the greatest. Expensive shoes but they are Jimmy Choo!

Fellow Ye[p women, I have a confession to make. I am Southern Californias Imelda Markos. I am obsessed with sexy shoes and bags. That obsession drives me to Jimmy Choo Shoe Stores It is a beatiful, elegent store that wreakes of expense
I love expensive shoes. The shoes start at $ 600. Bags up to $ 2000. The Romana is the best seller and got Jimmy Choo started five years ago. It sells for $ 2000.
Tony is my favorite salesman. He has great taste and helps me do wonders at sales time. By the way there are 30% off sales in june and late November. Tony says you can look sensational even in a shirt and jeans when you have a great, sexy bag and shoes. I AGREE !!!
I bought the Itaian Zoe shoe $ 1145 for $ 801. It is snake skin with shades of gold and brown plus four inch heels. I also purchased the Sky bag $ 1495 for $ 1049. It is camel soft leather with whip stitches and snake skin.
I know I look marvelous with these accessories because my boy friend not only forced me to wear them out of the store, he paid for them. This is a great store!!! Stop in and drool.

It’s a Woman’s Right to Shoes, ya know?
Carrie Bradshaw taught us that early and how true those words are! There’s nothing like slipping a beautiful, chic, amazingly constructed Choo on your foot. Now how ’bout a store chock full of the latest and greatest styles? It’s mesmerizing, truly. I kid you not, I got a little lightheaded entering this ultimate haven of sexy. All my favorite things to covet were there: the sinful and strappy Darcy, the gleaming patent Private, the sumptuous leather Aston and the absolutely sick fringe and snake Tatum handbag. Uh. I die.
Sadly, I had to toss all aforementioned fabulousness aside because I was here on a mission. Mission Patent Nude Lance! The ubiquitous skyscraper sandal seen on every fashionista and celebrity made its debut this season in glorious, shiny nude and I HAD TO HAVE IT. Trekking to this Choo store to be the first one to get my hands on the pre-​released shoe was the easy part, actually buying one… well, that proved far more difficult a task.
Day One of Lance’s release and positively not one left in the States. What else to do now but cry, Cry, CRY?! As I prepared to leave the store dejected and disconsolate, my savior, Thomas Savage stepped in as graceful as a suede D’Orsay angel. He was prepared to call every store, everywhere until I got my shoes! Sending me away to continue shopping, he said he’d shoot me a call if and when he found the shoe, but fortunately, he did me even better…
Thomas tracked me down wailing away my stiletto sorrows in a corner of the massive South Coast Plaza to inform me he had obtained the last Lance — hiding in Honolulu — and that it would be on its way to me the very next day. Say what!!! Lance is mine!!! Whoooooooo!!! Happy, Happy Day!!!
Talk about service, right? No pretension, no stuffy baditudes, just fabulous, marvelous, wonderful and muchly appreciated SERVICE.
The Lance’s arrived last week and are every bit as extraordinary as they were in my dreams. Thank you, Thomas, you’re worth every last bit of these five stars and then some.

I want to love this store, and I’m willing to spend A LOT of money on beautiful shoes but the hard truth is I bought a pair of $ 1,200.00 gold sandals (in the Las Vegas store), which have been a nightmare of bad construction – and rather than help me, the South Coast Plaza store has shamefully patronized me and then abandoned me to seek my own repair. Seriously? $ 1,200.00 doesn’t even buy the tiniest bit of care and consideration? Pride goes before the fall, Jimmy.

OMG, I love this store. These shoes are lingerie for the feet. Soo sexy, and fabulous. I didn’t buy anything here (usually I purchase from Saks in SF) but the sales staff was nice and courteous. The place is small but brimming with styles, so if you were looking for something odds are it should be there. If not, the staff is eager to send in the ones you need. At least that was my experience, I know others didn’t get so lucky. To be fair, I’ve only shopped here twice.
Still FIVE STARS to shoes!!! I LOVE YOU JIMMY COO!

LOVE Jimmy Choos. DONT like snoots selling them. Hi! Im paying you and you best get a clue when speaking to me about the ONE shoe that puts me into the zone… I was ready to break out $ 600+ on a black patent mary jane. but then you got snotty. you, «Mr. I havent shaved in a week and only have stubble»… Ill take my moola and get my Choo on where the sales people are not pretentious. and act better than those who have the right to ask questions about the heavenly shoes to which you S E L L :-)
5stars for the Jimmy Choos though! Always … just not here in the OC

I love shoes, and I love Jimmy Choo.
…but I absolutely hate snobby, pretentious people!
Just because I look like I’m 16 and I don’t like to go to the mall decked out in jewels (even if it IS South Coast Plaza), I pretty much always get ignored when I walk into this particular Jimmy Choo location. Screw you, stuck-​up prick, you just missed out on making some commission. Sad to say, I’ve been treated 100x better at a Jimmy Choo store in Paris.

I got blue patent leather pumps on sale for less than $ 300. But it’s nothing special considering the fact that many Jimmy Choos were drastically discounted at Nordstrom that same week. Red suede mary janes for less than $ 200???
Went yesterday, that’s the 10^th. The one employee working both the counter and floor at around 4 PM, was a total slob. He had no knowledge of the sizing. He was wearing a pull-​over with a rip in the seam and a small hole. He hadn’t shaved in a week. … Why would you hire someone like that to represent Jimmy Choo shoes??? Appalling.
When he came around the counter to hand me my heels, he said «enjoy your Choos» and then giggled to himself. Cute. Seriously.