Pacific Elite Collision Centers – Costa Mesa South

THESE GUYS ARE AMAZING! Positive and great experience from start to finish. I have nothing but good things to say about the people and service at this shop.
After a HELLISH situation with trying to get my car fixed and shopping around for quotes, I found this place through State Farm’s select list. I was easily able to schedule an appointment to take my car in, the quote was done quickly, and I received constant updates via text. They also have a great pick up/​drop off service with Enterprise and Hertz — which was extremely convenient and affordable for me to get a rental car. There was a small miscommunication with my rental situation, however Kelly was kind and quick to resolve everything for me.
When I picked up my car, I was extremely happy with the work. My car looked brand new and 10x better than when I first dropped it off. It was washed and polished, the paint match was spot on, and they even took out some extra small dents for me.
I’d recommend this shop to anyone and will definitely be coming back in the future (although I hope I won’t need to.)

I have been to a few collision centers over the years, and I will never go anywhere else again. Pacific Elite is awesome. Great people, quality work and high attention to detail. Keep up the good work guys!

Outstanding customer service and beautiful work! The crew made a stressful time much easier to manage!

Brought my Benz here after a Prius hit me :/ (that little car packs a punch) Have to give 5 star due to A. For customer service. Chris was very helpful from setting up my loaner car to updates and details of repair. B. Job well done! After picking up my car, it looks and feels brand new! Workmanship was stellar and my car was cleaned inside and out even the nooks and crannies of all the wheels that my regular car wash place cant even clean well. Meticulous car cleaning A+++

After getting rear ended and going through idiotic nonsense with the insurance company, I ended up at Pacific Elite. I have never experienced such excellent customer service from an auto body shop before! Trever was so well spoken and told me the truth about everything. He really helped me out in a jam and I am so thankful for all of his knowledge during this process! If I ever need work done on my car I would not hesitate it bring it to the fine folks at Pacific Elite!

How do I start off? This body shop is among the best organizations I was lucky to use. They were beyond amazing and highly professional. I am usually away on business, but they were able to repair our vehicle promptly. Additionally, this company took the time to call before, during, and afterwards to keep us abreast of the status of our vehicle. When I had returned, I was called to see if we would like to have the car dropped off after completion. I told him that I would be back in town late and should be able to pick up the vehicle. Later, the manager took it upon himself to say that he would drive back to the shop after hours to allow us to pick up our car, which was unnecessary. Lastly, when we were able to pick the vehicle up, which was before closing, the manager greeted us, explained in detail what was completed and the process for future warranty if required. This company is clearly customer friendly and should be used for your auto repair needs.

I am sure this place is very successful, so I don’t understand why management won’t make it comfortable by providing air conditioning for the employees and the customers. It’s been a hot month or so and the temperature is in the high 90s. The office is unbearable. I couldn’t stand sitting there for a few minutes. Imagine what it’s like for the employees. I don’t care how great a reputation this place has, I won’t be back.

We took our Passat to this place to get fixed before X’mas.
They told us it will be done by Dec 31^st. But when we showed up, they told us it’s not gonna be done by couple hours. So we have to go back.
And then, they told us the insurance company took care of the most part of the cost but we still need pay the minimum which is 500 $. But as I understand, the other driver who hit my car has took care of it already.
Finally, they called us on Jan 2^nd saying that our car is ready to pick-​up. When we arrived, we found there’s a little bump on the side of the door. So they need to take it back to re-​painted. And it should be done by Monday (Jan 5^th).
They told us that they can hook us up with a rental car for couple days. But they told us the wrong address, we have to drive to another location to pick up the rental.
…
I don’t like the experience here.

Phenominal service all around. Pacific Elite Collision Centers was the most impressive body shop I’ve ever worked with. Constant updates and communication from the staff and by automatic texting messaging service. After my car was fixed (post car accident) I swore that it looked better now than when I originally bought the car! Friendly, informative and experienced staff! Doesn’t get better than this!

Went to the one on Logan (North Costa Mesa location) and they were wonderful. Recommend them highly. Efren gave the ultimate in customer service and kudos to him and all for a job well-​done.
Wonderful work and will be back for the rest of the fixer-​uppers I need.
Blessings…
Wendy Martin
P. S. My Gosh, they also washed and waxed my car and put Armor All on the tires!!!

This place is amazing! I believe the name recently changed to something else… but all the same people still work there. My insurance company recommended them to me when the top of my hood was scratched. I recently revisited them when I was rear-​ended at a stop light. The staff is so accommodating. I’m always impressed with how friendly and professional they are as well as with (perhaps most importantly) the work done on my car. The other week I bumped a real estate sign resting on my trash can which fell on my hood and I thought I was done for! I took my car in, and the guy was able to wax out the markings right there. They quote fairly which is something I can’t say about most auto repair shops, and they get the work done in a timely fashion. This is definitely my go-​to and I happily recommend them to anyone in need of a really great body shop!

I took my Infinity G35 here with a damaged bumper and Alliance Collision, now called Pacific Elite, did an excellent job with repairs and customer service. Trevor was great with keeping me informed, and when the finish date went beyond what we first thought due to a wrong part being shipped, they covered the cost of my rental car for the extra days. I will not be taking my car to any other collision center, and I highly recommend Pacific Elite (Alliance Collision).

I chose Alliance since it was on the list of body shots my insurance company recommended. I looked on Unilocal and Alliance was the best from all the recommendations. Ask for Trevor but everyone in the office are awesome and very personable. You can opt for text messages to keep you up to date. I wish I had before and after pictures to show you. How can a car look better then before an accident??? It does!!! Very happy. If you want quality care then go to Alliance and get an A+ job. Don’t worry if you know about cars or not you will understand what is going on. Right on!!! Thanks guys :)

Alliance Collision took great care of my girlfriend & her BMW that was recently taken into their shop. The work was fantastic & the price was even better! Thank you guys very much!
Update: quick turn around on her vehicles repair, however they did not check to make sure the alignment was perfectly set and driving straight. The end result was that we had to take the vehicle back to get the suspension & alignment dialed in properly, but overall they were very accommodating about the situation.

Professional, honest and hard working. This is the second time working with the Alliance crew and they have yet again exceeded expectations. Someone hit my car so I brought it to them, they handled everything with my Allstate insurance, connected me with Enterprise for a rental, and kept me updated regularly throughout the whole process. Talk to Rob, he’ll get you taken care of.

Unfortunately I had to pay these guys a visit but let me tell you: FANTASTIC SERVICE. They covered the cost of my rental and kept me up to date with phone calls every other day. Mike and Rob are fantastic human beings that knows ‘good business is where you find it’. When I picked my car up after a week it looked as if it came off the show room floor; I was so impressed and happy. Alliance took great care and pride in their work and that is something missing in today’s world. Thanks you guys! (oh, and kelley is pretty cute too:)

Ouch! Loved this place until the last time I took my car. Found door nicks which I can’t prove happened there, but also found major gray overspray on my white car. My husband refused to take it back because he would have to mention the nicks on the fender and knew it would turn into a confrontation, so he removed the overspray with a clay bar himself.
Yesterday, someone backed into me in a parking lot and need body work. Hence, the reason on Unilocal!Get it… Help!

I could not be happier. Everyone who works here is so nice, the service and workmanship are exceptional. I had to get work done last year when I essentially destroyed the entire passenger side of my car and I’m very pleased with the results and commitment to quality.
I would recommend Alliance to anyone who needs any sort of body work done.

After taking my car out of Fix Auto, I came to Alliance where Rob was amazing. They gave me an immediate estimate and said it would be at the most 4 days. Very different than Fix Auto which took 2 days to give me an estimate and said it would take 3 weeks to fix.
Rob gave we daily calls about where they were at with fixing my car and they finished in 3 DAYS! They were kind, considerate, respectful, and did an amazing job on my car! Everything looked great and it was shining clean when I picked it up!
I give this great body shop 5 stars but would give them more if I could!

I brought my car in after looking at a few places, and I’m so happy I chose Alliance! They were friendly, efficient, and exceeded my expectations. They fixed my car in one day, and not only that, but they kept me updated on all the repairs. I came in just to replace the spoiler, but they even buffed out the old scratches without me asking! I could not be happier with the service. On top of it I drove away with my car sparkling clean, I highly recommend them.