Sears

Stood in line on a Sunday to buy a shirt. Only 2 cashiers and each transaction took forever. 20 minutes of waiting and one cashier stopped helping people because her register was overheating. I couldn’t wait any longer so I left. My suggestion is have more people working on registers that work so people can pay more efficiently. There are people waiting in long lines trying to pay. It’s just stupid. Take our money already. Or don’t, because I left.

The manager at men’s department at night! Is the most incompetent and unprofessional person ever! I came here to return a pair of pants without my receipt I know they have their «ereceipt» program so you really don’t have to have it with you they can look it up! She acted like if she was doing me a favor by doing the return. She said to me «next time bring your receipt with you is no my job to look for it» my reply was it is your job so don’t act like you are doing a favor! I am the one doing you a favor by patronizing the store so you can have a job!!!

Horrible customer service from the tool dept. The answer I was given when I asked for a part was «I think we have it somewhere here» and then while I was walking around trying to find it they yell out to me from across the way behind the counter «Are you finished yet sir.» The final touch was when I was leaving to exit where I came in it was locked for the close which is fine, but I asked two cashier girls where the closest exit from there would be and they said «if you run down the isle in front of you and maybe you can catch the key holder.» They just turned back around and continued to talk to each other! No wonder sears is having issues keeping customers

Today I received a check to cover the cost of the 2011 Kenmore Elite Electric Built-​In Oven Model 790−4809−3000 with shelves that fell off the walls and the repairs were not acceptable.
Today I received a check covering the cost.
I applauded Sears for «doing the right thing».
Gratefully,
G

This Sears has deteriorated remarkably in the past 5 years. The Men’s section may appeal to gangsta’s and homeless people, but not adult working men. Land’s end has decreased their selection os Men’s clothing to only a few random racks while the women and Children’s sections have expanded at least two fold. The tool department is now full of cheap Chinese imports that appear no better than those at Harbor Freight, and a customer service staff that knows nothing about tools. Most disturbing is the inability to find customer service people who know anything. I grew up with Sears as an iconic store, but am sad to say that now it is a place to avoid.

I ordered online and never received the email to pickup, instead it was sent via text so I never got a chance to ask for curbside pickup. Sears really sucks as far as technology is concerned and it’s really not the employee’s fault that they are so complicated and hard to manage. I ended up parking on the curb and luckily an employee who was walking out ended up picking up my items for me. This is after calling 8 times and trying to get through to that department to pick up curbside.

I was supposed to have a Nordic Track treadmill delivered by the 30^th of December 2015. They called on the 29^th to remind me and give me a 2 hr. window when it would be delivered. Well the item was not here by 1:30 I then called the Sears customer care team who is in the Middle East and they were the worst people I have ever experienced in my life!!! RUDE RUDE RUDE… they also don’t speak english… Come On Sears! enough already…
I have never experienced this bad of customer support ever!
They have no regard for customer schedules and apparently are more concerned about optimizing there internal routing. The call center will say anything to make excuses to the customer. They will even send numerous emails affirming the delivery then changed it without notice. I spent over three hours trying to resolve this without success to obtain a window of time for it to be delivered. Our delivery was changed unknowingly and I took a unpaid day off based on their phone call 24 hours prior with a 2 hour window… regardless of the email notification. They claim due to manufacturer not delivering it. I cannot believe Sears would have a customer care in the Middle East and havn’t read any of the Unilocal complaints. DO NOT USE SEARS!!! NO WONDER THEY ARE CLOSING MORE STORES THAN THEY HAVE OPEN…

I really want to give 0 stars… so irate. ordered 3 shoes worth $ 100 online for a store pick up at this location… the horror started right away… they charged my credit card the next minute. I received a store pick up email a week later… Accordingly went to the seats store a week later only to find out that the items were not there!!! Worst the computer in the front didn’t even pull up my order… had to wait for 45 min for them to check my items. the guys who worked there are pure slobs… they walk and act clueless… after 45 min they said they could locate anything for my order… when I asked for a full refund the ahole slobs name) took my cc inside and came out another 15 min later only to tell me that his recoups printer not working. but he asked me to trust him everything is taken care .at that point having waited for more than an hour I walked out but 3 days later still no refund on my credit card and when I call them they still act clueless… on the whole I spent $ 100, didn’t receive my items for more than a month now, wasted close to 2 hours standing at their store .and what do I get!!!
While I was waiting I saw several irate customers at the store pickup,…plz do urself a favor never shop at Sears again!!! horrible store horrible customer service… I am fuming when I think if Sears now…

I’m really torn between a seriously low rating and a really high rating, so I’ll round down on the average.
Why a really high rating: This place is huge and has everything including several name brands available inside the mall, but the prices here are lower. Kitchen, tools, exercise toys, home stuff, etc. are all fun to poke around, and the men’s section is bigger than Macy’s Mens Store. Kitchen appliance section is fun too though limited. Samsung televisions. Land’s End.
Why a really low rating: Employees are all suicidal and the store is terribly disorganized. Sure there’s a lot to look at but it’s kind of a headache.
Walking around the basement tool section and kitchen section is what I mostly do here. This is also a nice place to escape the name brand tornado and pushing sales people. I feel normal in Sears. Maybe I’m low rent, but I don’t care. I like it here, but I just wish it were cleaner.

Fucking A. Tools was backed up even though there were three registers open. I asked Rodney, while he was helping someone with a treadmill, if he could run a cash register so I could buy a set of he key wrenches… Apparently Rodney (from fitness) doesn’t know how to multitask.

Bought NEW freezer 4 montyhs ago. not level leaning to one side. Called for service, no response.
Kept calling, thery had wrong phone number (by i digit, their filing system) so no call, no help. Finally figured it out myself, got service to fix the lean. Ther ‘tech’ said our garage floor was uneven. I tested with a level, less than ½ bubble off. WOW! Asked for 2×4 wood to put unter the freezer to level the freezer, GOOD TECH CALL unaceptable! called few days later to send different tech. He arrived talking as he entered garagem haqd not even seen th appliance yet, yet floor was uneven, but BEST of all,
ypu bpoght this ata an OUTLET store, that’s what you get,
We bought this at the Sears in Rancho Santa Marguerita, NOT AN OUTLET STORE

Recently purchased a new washer and dryer from this location. The sales person was great. She knew the products and was helpful regarding the sales option.
However the Sears call center and delivery personnel is absolutely the worst I have ever experienced. They have no regard for customer schedules and apparently are more concerned about optimizing there internal routing. The call center will say anything to placate the customer even if they have no intention of processing the request. The will even send numerous emails affirming the delivery but it can change at a moments notice. I spent over three hours trying without success to obtain a date and window of time. Our delivery was changed three time, regardless of the email notification. They claim due to manufacturer supply. The person came an hour before the last presented time frame. Imagine if I had not anticipated this may happen.
Once they arrived they removed the old washer and dryer but informed me they do not swap out washer trays. I did it with them looking over my shoulder and continuously asking if I was almost done because they have a schedule to keep. As if the 10 minutes puts them behind schedule.
Finally everything was installed and low and behold the dryer does not work. They would not take it with them. They called dispatch on My phone to report the issue. They then handed the phone to me saying they had to go because they had done all they could and have other deliveries.
Once agin I am forced to deal with the incompetence of the sears call center. They were first going to send a tech to fix the dryer. After I explained this was unacceptable they agreed to exchange it. However it will be another four days. We are giving them a ultimatum. The ultimatum is to keep this appointment or remove both machines. We will see how it goes.

I come all the way to Costa Mesa for the worst Sears, absolutely no customer service skills at all. Checkers are slow as HELL.

Terrible! Sears gave us a window of 6−8pm on Sept 17. At 8pm, the delivery guy calls us to let us know he’s on his way. At 830pm, guy calls to say he can’t find our address on the GPS. We give him the directions and he says he’ll be here in 45 minutes. Past 10pm and nothing. Get a phone call from Sears saying our dryer will be delivered on Sept 21 first thing in the morning 7−9am.
Sept 21 at 730am, delivery guy calls saying he’s on his way. I tell him our neighborhood is new and he won’t find us on his GPS. He insist that he knows what he’s doing and will find us on his «navigation system». Calls me back 10 minutes later saying he can’t find is. I give him the directions and he insist we must live in another city in another direction like he’s the one who lives here and drives here everyday. He was very impatient and rude over the phone. He calls back 10 minutes after that and talks to my wife saying he’s lost. Well if he had listened and followed my directions, he would be good. My wife gives him the directions again but he chose to speak over her and insist our city doesn’t exist because it comes up as something else. She tells him the same directions of exit here, turn right, turn right on this street, then make first left turn on this street. 30 minutes later Sears calls us telling us our delivery is now rescheduled for Sept 26 on a Saturday.
Really Sears? It’s not hard to follow simple instructions and it would help if your employees took the time out to listen. You made my wife waste 6 hours of her life waiting and that’s not including the time she will spend this Saturday, assuming they actually deliver it. All she wanted was her dryer but you made it hell on her and caused her to cry. Your drivers are incompetent and your service needs improvement. We spent our money at your store and you caused a lot of undue stress on us. You’ve lost a customer here. Thanks.

I bought a Sealy mattress from Sears in last month. The mattress they delivered was much harder than the one in the store. I went to the store to exchange it and the sales person indicated that the one on the floor was eight months old so that is why it probably felt softer. I picked out another mattress that was softer and according to the sales person $ 75 cheaper. I was told I would receive a refund. When I called to arrange delivery I was told that the new mattress was the same price. The second mattress was delivered and again it felt different than the one in the store. The padding seemed thinner and less dense and there was an indention in the middle. When lying down on the mattress I sink down to the springs which are unyielding. I went back to Sears and tried to explain the problem to a basically mute sales person and she said go ahead and pick out a different mattress. I picked out a higher priced mattress from Simmons. When I called the delivery department they said they would call back. When they did they indicated there was only one exchange allowed, not one per 30 days.
I am now stuck with an uncomfortable mattress which I paid too much for. So i did my research and this what came up for sears appliance purchase delivery and repair. For a company that have done business so long and doing this to hardworking people. Please do understand that i have paid almost $ 1500 for this purchase. So stay away from this place.
Sears — replacement parts-*not the correct part number
Sears — Warranty switch!
Sears — Ordered lawn mower, defective when arrived!
Sears — Terrible customer service!
Sears — Delivery is free because it takes two weeks!
Sears — Scam and cheating!
Sears — Delivery warning to those who buy dishwashers!
Sears — Overcharge!
Sears — Delivery property damage claim
Sears — Oven door won’t close all the way!

Sears and Kmart is a dying chain and I don’t think they’ll last much longer. As much as I would like for Sears to stay around, you can see the sad state of affairs when you walk in.
It boggles me why they would renovate the first floor entry as a fitness area. The whole set up is awkward and doesn’t make people really want to come in. I mean who comes to a mall thinking they’re gonna buy a treadmill or a stairmaster? All that space could’ve been used for some other items and the money could’ve been used to update the displays or flooring. I think Forever 21 next door gets more foot traffic.
Even though the store doesn’t get much customers, I still shop here for good deals. Their shopyourway rewards has some decent coupons and I can find some nice clothes and random items I need. I wish they would turn off the annoying voice warning in the escalators.

I needed new blades for a jigsaw to cut plexiglass.
Plexiglass/​Acrylic is difficult to work with cause it breaks easily.
Both Home Depot and Lowes couldn’t help me cut these — I have 2×4 panels and needed to cut 19 ¼ (w) and 47 ¼ (L).
Resorting to DIY — was happy to stop by Sears and purchase new blades.

I was looking for one of those George Foreman Evolve grills they’ve been advertising on tv with the interchangeable plates. My usual places to shop for small kitchen appliances (Macy’s, Walmart, Target) just didn’t carry that model, but Sears not only carried it but had it on sale this weekend for under $ 100. I just had to get this grill! So I checked online and both the SCP and Orange locations had one. I opted to go to the Sears at SCP to make my purchase.
SCP the weekend after Xmas was insanely busy. Went downstairs to locate the grill, no problem. Then, I couldn’t find a checkout stand. I went back up the escalator hauling this heavy bulky box and I’m walking all around the busy store looking for a checkout stand saying to myself, «you’ve got to be kidding me». It seemed as though the only checkout stand that was open was the one in the middle of the store between shoes and jewelry which had three cashiers and a line that was growing by the minute. 15 minutes later, I made my purchase.
Sears needs to remodel this store to make their aisles wider and move multiple cash registers (and staff them!) near the exits.

Good prices on housewares (lower level). I was casually shopping around for a new toaster, and they have some pretty neat KitchenAid models for under $ 40. That aside, I’ve previously bought some accessories for my Keurig here.
I prefer to buy my big kitchen appliances from Best Buy, Lowes or Home Depot (long, historical story why), but for small accessories, Sears isn’t bad.
I’m not a fan of their apparel, or any other department, really, but if you need kitchen accessories, stop in.

Where else would you go to buy Levi’s? CK fragrances are here, too. You can shop online. Good website. Fast shipping. Strong customer service.
Not enough staff in store these days, but isn’t it the nature of retail these days?