Mercy Wellness of Cotati

the lay-​out is confusing because the bud is on one side and the register is on the other, i dont know the green well enough to know all the names so when i tried to get a gram of CHERRY AK (bud guy asks which AK) i cant even see the damn names from the register so i had to go back and look then back over to the register. First thing I was a new patient here and the lady at the front desk said they will give me a goody bag. I appreciate the little goodies for spending money. Anyways no one came to help me as I was looking around (deer in the headlights). I told the guy at the register it was my first time n wanted
To go over how things worked there. Anyways I ended spending over 100 $ even after a coupon or two. After all that I walked out disappointed.
Good choices on green. Not the friendliest budtenders (which customer service is what these places should be about HELPING THE CUSTOMER)

Set up like a cute little boutique. Their staff is always friendly and helpful in giving product recommendations. I’ve never had to wait more than a few minutes and prices are reasonable.

Horrible treated customer here. First they said I cant come cause my rec was renewed. Then they said I get 10 percent. Then I bought the most expensive half oz they had. They dont honor the 10 percent discount on the pricest weed really!!! Not only that but they shister u on tax!!! Only place that u pay tax after there prices. If I go berners club in frisco they have Obama kush thats better then any mercy weed. Sad place they trying to make customer pay more for there remodel they did. Hate this place not going again they got much worse!!! Rude too ok my money will go to berner then

Mercy was the first dispensary I went to after getting my card, I have been back many times since and always have a great experience. LOVE the design and look of the store, security guys are super friendly and the budtenders are always nice. I tend to stock up so I try lots of different strains, love the tangerine gummies and the rice krispie treats are a lot of bang for your buck! YIKES (in a good way) !!
Loved running into the lady who was in front of me at Costco there, we both got a laugh about how we both ALWAYS stop in after our Costco shopping trips! HAHA!

This place just gets better and BETTER! Just when you think nothing more can be done, they remodel and expand. The Bud Tenders are GREAT, and know their product and its quality. And they are not intimidated by any means. Security is kind and pleasant, but you feel as though you are always secure. The staff is extremely kind, thoughtful and go out of their way to recognize you, and take care of your needs. The Quality of the product is constantly being improved (which is a FEAT within itself.) Mercy has only one draw back, and I am sure they would love to change, and that is being CASH ONLY!

High quality bud and friendly staff! Good freebies & discounts for new patients. Sounds like a location in Marin is coming soon, fingers crossed!

Although the pricing on full melt hash is great, they do not test for potency or for any residuals. They do not tell what extraction method was used in all the melts and the people behind the counter openly say «if you are worried about butane residuals, don’t buy our oil». This was said to me in front of the manager who did not argue. So is the great price worth the risk to your health? They leave that up to you. I say skip any hash from them, if you have a cannabis recommendation you are already sick, don’t need them to make you sicker.

My first ever visit was a few weeks ago here, I’m completely new to all of this and have ver little experience or knowledge… I was greeted by one of the employees, never caught her name but she is the cute one with dyed hair. I was very nervous, but she was extremely helpful and made me feel at ease. She went out of her way to thoroughly explain everything and she was right about all her suggestions. The place here has a great selection and is very nice, clean, and everyone is very professional and friendly. THE place to go.

I have never run across a staff member here who is nothing but super nice and helpful. Also they are very engaging and able to make great recommendations. They recently had an inter makeover, which has only made them stronger. Sometimes a big change effects the environment in a negative way, at least for me. This place is not the case. Thankfully Mercy has still retained there small town/​friendly vibe with their new fancy look. Recently I came in and my prescription had expired. The security guard was so nice about getting me the name for a DR who could help me renew it. Also was so apologetic about not being able to let me in, even though it was totally my fault for letting it laps.
I’m a loyal patient!
PS I have noticed the price is a little higher then a few places I have gone to in Sacramento or Vallejo. But it’s the area we are in. Everything in the North Bay is higher.

Very nice selection of creative edibles. If I had to critique, I’d say get more help on the floor for questions and turn down the music a bit. I love music but it was loud while shopping.

Better place after rebuild more room, friendly staff, but prices are sky high for their untested product. meaning i can grow with anything pretty much don’t matter about FDA approved nutrients an chemicals as long as they can get 40 $ an ¹⁄₈ — 5,120 a pound for it. And sometimes bags are short a point or 0.2 sometime never over

Wonderful selection. The only place so far I’ve been to in the north bay that carries korova brand.

Pretty hit and miss kind of place. Nice people and reasonable prices, but the medicine isn’t consistent and there are no unique products that other dispensaries lack. Plus they only take cash (just like the kids in Jr. High).

My first time at Mercy was great. «L» the expert who helped me really listen to my medical concerns and I loved all her suggestions. I got the purple ape and it works wonder for pain and relaxing the muscles. Next time I want to try the half/​half brownie. I must say their edible selection looked the best and most diverse I’ve seen so far I the Sonoma county area.

Mercy is a well run, stocked dispensary!
The staff are great! Super friendly, professional, and knowledgable.
Good spot for newbies. Staff are eager to help, and get you started.
Definitely check them out!

On my first visit here, I was pleased with my interactions with the staff. They were friendly and helpful, and the person who waited on me took the time to explain the different products. (For now, I only buy ingestibles to help with a chronic pain syndrome, not any joints or anything to inhale).
But on my second visit, I walked up to one of the counters. There was a staff member standing behind it. He looked at me, said nothing, then turned and walked away, to join another staff member already helping another customer. What was that about? So I stood around like an idiot, until someone else finally walked over to help me.
Third visit, guy behind the counter did say hello. But when I asked him what were the different properties in the various chewables, he ignored my question. So I just bought the same thing I’ve bought the last 2 times and left.
I think I’m probably not an interesting customer to them, since I don’t want to discuss the varieties of marijuana. Since I live in Santa Rosa, I’ll be giving a different dispensary a try and see if I feel more comfortable elsewhere.
I’m left overall feeling puzzled. Why would a staff person just walk away from a customer? Why would a different staff person totally ignore a question? I don’t know the answers. They seem nice, but also completely uninterested in me as a customer. I swear, I ate two breath mints before going in!