AT&T Authorized Retailer

I don’t think it’s possible to provide a lower level of service. Not an ATT store, but an authorized 3^rd party reseller; which means they do not have the same offerings as
or official retail stores. Core plans, etc are the same, so FYI.
Came in here and waited 20 mins for the 2 clerks to work with 2 other customers. One was getting a pay as you go plan and that was taking forever. Then he needed help porting over his contacts, etc to new phone. In most cases those tasks are parked on the side; as it requires no interaction and the clerk is able to assist other customers. Not here, the clerk had to hover over the device and make small talk.
I walked out and came back in later. Now one clerk was free, so he could help me. I am using the word help loosely, as he didn’t help me one bit. Not a single question was answered properly and until I «forced» him to start pricing the plans, etc out on the pc; did he do anything except rattle off various rates, etc.
Maybe its a recently opened store and there is still training to be had, but for now, I would avoid.