Heartland Computer

Review in regards to Chat support. Improper chat support etiquette and claims of experience where there is none.
I needed to find out if Heartland had a product in stock. I used the chat option rather than call. Why bother with calling when you can quickly send a message and get a response immediately? I provided a sufficient description of my problem and even had a link to amazon with an example of the product I needed. I just needed it right away, not two days from now. I was willing to pay any cost to get it to me. I was questioned several times on what exactly I needed AFTER I showed this person what I needed. I was then sent pictures of two products, one of which was what this person BELIEVED I needed, and one product that was the style I needed, BUT, it did not have the signal strength I needed. This was clearly written on the package, and in the first few lines of chat I explained how far I needed to run a cable. After an hour of talking, half of which was unexplained dead time because I received no reply on the chat window, I had to be the one to determine that they did not have the product I needed. I then proceeded to inform this support person that due to this amount of wasted time, I would not be coming back for any of their services or products. In reply I received an Omg, I was trying to help. I was told I was chatting with a person with 22 years of experience, but the knowledge and etiquette that was revealed to me was that of a teenager.

WHAT A DISAPPOINTMENT!!!
Like a lot of internet shoppers, I researched this site ratings on line. I was not able to find any feedback on ResellersRating and Google. On their site they do show BBB A+ rating so I made a purchase, hoping that I will be happy with it.
In the product description they do mention «Usually ships within 24 hours».
About two days later no updates. I called probably more than 10 times no answer. I sent multiple emails asking about order status — no reply.
There are quite a few telephone numbers listed on their website, most of them have been disconnected. There is also a chat window on their site which is allays OFF LINE.
So finally I did get someone on the phone, that person asked me the order number and my phone number to call back with order update.
About ten minutes later I received an email that said the order has been cancelled and refund issued, no explanation why!
The same time HeartlandComputers store raised the price on the same product by 20%. They probably figured now they can sell this product for more money.
My recommendation is: stay away from HeartlandComputers store, at less you can walk in to the store. Your time is not worth wasting on waiting on updates or trying on contacting them. And at the end they will cancel your order anyway.

Closed

I’ve had an issue with my laptop overheating for quite some time. I decided to finally take it in and get looked at. As I suspected, the issue was with the fan. Heartland Computer ordered the new fan and had the laptop back to me within three business days. I had to pay a bit extra to rush ship the fan and the total charge was reasonable. Overall, I am very satisfied with Heartland Computers.