DMV-Business Service Center

I’m a dealer in west Los Angeles and for God knows what reason all the dealers must go to Covina service center. About 45 miles from my place but in Los Angeles traffic could take over an hour.
Their website post closing at 5 PM but to be safe I left about 2:10 PM.
After driving in heavy traffic for an hour and 20 min, I finally got there and walked in about 3:35.
Their sign next to the window posted hours from 9:00 AM until 4:00 PM and they had a closed sign on the window.
I asked the receptionist if I could get service but she said that they stop taking people at 3:30.
I told her that I only have 1 quick transfer and it would not take more than 5 min and besides that it’s only 3:35. She said that she must ask the manager so I waited. After about 2 min she said that manager requested that I come back the next day and denied service. The place had no customers and I was the only one there so I told her that I just drove over an hour and asked to speak to the manager.
After 1 min a young man came out and repeatedly told me that they close at 4:00 PM and stop taking people at 3:30 so I must come back. No matter how much I pleaded with him about my 5 min 1 item and 1.5 hour drive to get there, he just laughed in my face and told me to leave.
I guess all I can do is state the facts here and just say how screwed up our government system is.
Shame on you DMV.
Sincerely,
Alex Freiberg

I now understand why government agencies are costing tax payers too much money. Walked in and saw 4 receptionist all sitting and talking about non work related matters. Their job was to check people in and call them to the back. This job could be done by two people max and I see 4 employees hardly working. To top it off there is a long line of people waiting to be called to actually have their case worked on. Instead of having 4 receptionist they should hire more people that could process the paperwork.