Sage Covina Chevrolet

The most unfriendly service department. Just come to ask some simple questions about Radio station presets my new Corvette,(I did not buy it from this dealership).
Four service advisor ware sitting doing nothing but talking (I am the only customer), they make me feel like this Corvette is so high tech that they do not know anything about this CAR, ONLY THE CORVETTE specialist can answer my question, I have to wait for the Corvette specialists, after the waiting, The specialist said I had to leave the car for them to check before you can answer me how to preset my radio station!!! I feel so stupid

I traded my car last January. Service was good on that day. Every one were nice. I was told that they will not get a bonus if the review is less than excellent. I gave them a good review from GM. But now the service is terrible. I have problems with DMV registration about my old car. No one would return my call. I will never never go back to this dealership again. I was so sorry I should have bought my car at Sierra Chevrolet where customer service is good even up this point that I no longer own the car I bought from them. Sage is closer to my house that is why I went to them.
I will not recommend this dealership to anyone.

Short version: FALSE ADVERTISING with a dose of BAIT AND SWITCH.
Long version: As a rule never, ever set foot in a dealership without a quote in your hand. If they don’t give you a quote it only means one thing: they plan to take advantage of you, rip you off. If they really have good prices they should give you a quote in writing. If not WALK AWAY. All the phone talk means exactly NOTHING.
And if the dealer is dishonest then emails also mean nothing. In fact THIS DEALER DOES NOT HONOR ITS OWN ADVERTISED PRICE! Which I think it is the very definition of false advertising.
I got an email from Ike Ingram «Internet Director» in which there is a Chevy Cruze advertised for 49 $/​month (yeah right!) OR purchase 15,888 $. Not one at this price but 2 cars with the stock number mentioned in the ad. I ask for a quote which I never got, I got the standard reply «come on down you’ll be happy with the result». But, being stupid, I decided to visit them anyway and I also drag my wife and son with me. Maybe I can buy/​lease the Cruze, lease a Malibu and even trade my current car. That is a 50,000 $ transaction !!!
David, the sales person, was an absolute joy to deal with during the test drive, really nice guy. Pity he was the only one nice there. The car that I took on test drive was EXACTLY the same one mentioned in their ad with SAME STOCK NUMBER. I show the ad, on my phone, to Nelson the guy who is «helping me». Why do I have to do that? Don’t they know their own ads? Moreover Nelson takes my phone to show it to the manager. WTF? The «manager» does not trust Nelson? He could not come in person to see the ad? And again this is THE DEALERSHIP AD and I am trying to negotiate 50K worth of cars? And I have to prove to the manager their own dealership ad? And after spending way too much time with my phone Nelson comes back with the «numbers». In which the advertised price was replaced with the MSRP! And the lease price, for a compact car, economy car Cruze at Sage Covina is HIGHER than for a luxury car like Infiniti! Can you say BAIT AND SWITCH?
How about the advertised purchase price then? That mythical «15,888»? Never fear the guy «from finance» (I am really sorry that I did not got his name) is putting the same MSRP price on the papers!
So you ADVERTISE 15,888 $ and you write 19,999 $ in the papers? FALSE ADVERTISING anyone???
I did not mentioned that I was also qualified for same extra discounts (from Chevy) that also kind of disappeared thanks to you «finance guy»!
I am at the dealership for a 50,000 $ transaction, they can make a profit THREE times (2 cars and one trade) and the guy in finance is not even TRYING!!!
So thank you Sage Covina for a total waste of my time, thank you for the hard inquiry on my credit history that you did absolutely unnecessarily, thank you for confirming every stereotypical cliché for the dishonest dealership, thank you for not even giving me the credit report that I am entitled to, thank you for keeping my Chevy discount paperwork that you should not have kept but you kept it anyway.
And I will take my business elsewhere, somewhere my time is respected and I am not lied to my face.

So I bought my silverado at this place on November 2015, few days later I noticed they front license plate bracket wasn’t on, when I call to let them know I was missing that part they pretty much told me that they were not responsible for that and that I have to pay for it out of my pocket. I took that to corporate and they told me the same thing, shouldn’t all vehicles in California come with both license plate brackets? I had to buy that part because if I don’t have it I will get pulled over and get a ticket, It sucks that they made a big deal over a part that the truck should’ve came with in the first place, I’m never going back there, and never recomend no one to go to this place.

I’m writing this review only based on my experience with Wayne. He is the kindest service advisor I have ever dealt with at any dealership. When I take my car to him for service he always calls me back when he says he will. He keeps on contact with me the whole time my car is there and I never wonder what is going on. I trust that he is honest and upfront. I won’t work with anyone else. If you go to sage ask for Wayne Bristol! He won’t steer you wrong !

Some things in life make an impact and are difficult to forget, such is the case with this dealerships customer service. From general manager to service dept, all bad

If a manager: Mike gets involved in your deal, LEAVE. You are getting ripped off. Ask the salesman who is working the numbers. Avoid Mike.

I took my Volt in to have the high voltage charging checked. I was given a quote for the parts and labor. As I was deciding weather to get the service done Rosemary calls and tells me all work is covered under warranty! There was a delay in the parts delivery and she issued me a courtesy vehicles while mine was getting fixed! Great customer service!

I definitely recommend this location if anyone is looking for a car they are not your typical pushy sales people. They are super nice friendly and give you some great deals. I recently went to purchase my son a car and due to financials I was looking to find a decent nice car for an affordable price. Thanks to Danny Froussine I was able to give my son a nice car that was extremely necessary. Danny was so helpful, honest, understanding, polite, and very knowledgeable. So if you are looking to buy a Chevy car I recommend you come to SAGE. Thanks Danny for everything!
My sales person Magic was extremely nice also very helpful and made us feel very welcomed & he took good care of my family while they had to wait in the lobby. It’s always great to do business with the best people. He even called me after to follow up and Thank me that was an extra plus :) Thanks Magic!
I also want to acknowledge and thank Rose Mary in the service department. She went above and beyond on customer service for us. Rose Mary is the best usually it’s the customer calling in to follow up on her vehicle but in my case Rose Mary was always calling me to keep me posted on the progress of the repairs on my car. She was always super friendly always willing to help SHE IS THE BEST ;) Thanks Rose Mary you have an awesome personality and awesome CUSTOMER SERVICE.
THANK YOU SAGE COVINA :)

I bought a 2016 Camaro 1SS a few weeks ago. My salesperson (Maria) was great. I had been looking for a few months. Maria kept in touch and let me know when a car arrived with the features I was looking for. I immediately went to the dealership and loved the car. The sales process was great. Anyone looking for a new Chevrolet should go see Maria at Sage Chevrolet Covina.

Damn Sage Covina back at it again with a fail. I wrecked my Vette sadly and am now shopping around for another one. I decided to give these guys a chance after finding out they have a new manager thinking maybe things would change and they told me they would take care of me in order to make up for the past bad experience. So I come in and talk to Lupe and Maria and everything was going great. Alex comes in once my parents get here and that’s when it goes down the drain. He said because of the past bad experience he’s doing «professional courtesy» which is supposedly the same treatment they give other GM employees or close friends or something like that.
He comes at me with an offer being their invoice. «Ummm… I got the last car under invoice and that was being a completely new customer and not having a bad experience, this is how you want to win me back?» I said. «He says well how much money do you want me to lose?» Why the heck would you ask a customer that. Hell if it was up to me I’d want you to lose all of it and I want the car for free. My dad comes in and says well take it for $ 60k (72k before markup, we got my first one for 50k and it was at 67k WITH their markup). Alex tells my dad in a mocking tone «hm at that price I’ll buy 3 myself» he even said people that buy Z06s don’t care about the price and they just pay. I doubt people with money will just pay whatever, that’s not why they have money. At that point we realized they were a joke (again) so we just left.
I don’t get it. I don’t get what special pricing they were going to offer me, or how they were planning on winning me back. We’ve personally always bought cars at invoice since its actually really common, my aunt even bought a Ford at 2k off invoice, sure different cars and maybe more incentives but none the less it happened. I was expecting better pricing and certainly more professionalism considering they treated me like crap the time I came to get my trade when the paint was bad. Honestly it was a mistake to think these people would change. Alas, off to another dealership. Maybe I’ll get something else actually.
Oh yea these guys owe me about $ 1400. They’re quick to call me back to see if I’d like to come back but don’t even bother to pay me my money back.

I definitely recommend this location if anyone is looking for a car & doesn’t want your typical stressful & pushy sales experience!!! I had a 3-​man-​team that was attentive & awesome! MICHAEL, MARIA & DENNIS were amazing! Not only did they work hard to help find a car that could meet my needs & make me happy but they exceeded my expectations working diligently to help me get the best deal financing the vehicle. Went in just to look & drove off same day pushing a new V6 — 2 thumbs up for for this spot!!!

I purchased my vehicle back in November. I am taking the time today to let you know how poor the customer service level is at this facility. Which I’m sure you know there will always be happy and upset customer even in the most outstanding places. A car purchase is such a big deal for most people in their lives and the experience is so important to retain loyal people. This purchase meant everything to me and everything was all wrong. I made the purchase and asked for minimal things like a spare key. I negotiated my price and terms to my needs and I don’t think that should be compromising customer service. So when your employees feel the need to explain to me I got a good deal it’s actually insulting. I know I got a good deal because I researched and I made the deal.
I do a better job to make sure people are happy with their purchase for a shirt let alone a car.
I’ve called this place left several emails and they act like they will call me back or get back to me but it’s crickets after. Are they busy, possibly? But I just 4K as a down payment, make some effing effort.
My car was missing a spare key and there is a gas tank screw missing that I mentioned when I purchased the car. Just a screw you may think but the tank is hardly attached to the car. I have to stick in the pump and make sure everything is aligned. These were things I brought up in the transaction that have yet to be filled, probably really easy jobs too.
I requested to view the maintenance order for the vehicle which everyone looked at me like I was speaking french. Turns out that the brakes that they said they repaired, needs to be replaced. Strange, I’ve never heard of brakes lasting 4 months.
I’m not an expert car buyer nor would you be. But I can tell you that I purchased a Jetta 5 years ago for half the amount of my current Jeep and they treated me like family. It felt good to know if shit went wrong, they had my back. I’m not expecting hand outs or free service but do as you promise or in fact don’t lie or be shady. There’s a difference with a place that cares and one that wants people in and out of their lives. This is definitely one that sees your $$ and doesn’t think twice about. So at this point, I don’t expect much from this place, I’ve eaten it as a loss. But I can save you guys from making the same mistakes!

If I could I would put 0 Stars. Bought a 2005 Toyota Corolla, thinking it was a reputable place. The only have the car overheat on me two months later with a cracked engine block that was no way cause in the time I’ve had the car according to the mechanic. When I told them about it they told me it was my fault and tried to sell me a brand new car. Avoid this place at all costs and especially avoid Michael Reed they are manipulative and are not worth the name

Bought a Chevy Volt here last week. Already researched the inventory online and negotiated numbers with the internet sales department. Came in with email in hand, ready to buy. After the test drive, the salesman (not the one I had been emailing) started trying to negotiate a higher price than what I came in with (the email actually said they could maybe do better than the # decided on when I got to the lot!). It took HOURS to get back to my original starting point; I actually left my husband there and got food to bring back because the salesman left us alone for SO LONG and I was getting hangry. Ultimately, I got the car I wanted at the price I wanted, but it took at least 2 hours longer than it should have.
The key machine was apparently jammed so I needed to come back for the second key. 4 days later they call late in the afternoon to say the second key was ready. I was already home, so they said come in anytime, it’s with the sales department. I came in the next day and NO ONE had any idea what I was talking about. After making me sit and wait for at least 15 minutes, I finally asked them to please call me when they knew where it was. 2 days later, I finally have my second key.
Seems like this dealership is the way to go if you’re trying to save some money but have LOTS of time to spare.

Come see Magic & especially Danny F the Sales Manager, they will hook you up, detail your car before you take it, and treat you well.

The whole staff at this dealership were amazing! It was a fast process and they gave me a hell of a deal when all other Chevrolet dealerships quoted me at ridiculous monthly payments. Super happy with my purchase of the 2016 Camaro SS. Make sure you ask for Mike & Ike. These guys made it happen.

As what sometimes happens when buying a car; I came to Sage just to browse. I had been looking for a used Sonic with a manual, which is hard to find, and stumbled across some new ones in Sage’s inventory. It was worth going out there from Culver City just to see what they drove like, and although I had no plans to buy new, see what they’d offer.
I was assigned to Juan Valencia when I arrived and we were off to a shaky start within minutes. The red one I’d wanted to see and was advised was available the day before by someone else over the phone, had in fact been sold earlier in the week. Oh no, bait and switch! However, Juan looked in his inventory and found a comparable one in dark blue. Not the color I’d wanted, but still worth looking at.
Juan himself was cordial, polite, and very knowledgeable with his product. That’s something that can’t be taken for granted, and his long-​term experience in selling cars shows with his familiarity of Chevy. He allowed me to take the car on the freeway and not just around the block; which is important getting to know what could be a big investment.
Back at the dealer, I was only wanting to see what numbers they could do, but it turned into the standard negotiating with sales managers and the usual back and forwards. Hey, it’s their job to sell, so it happens. Although a little intense and myself not being quite prepared to buy a brand new car, they were able to make an offer that I couldn’t refuse. They were able to get me into a new car at the price of a used one, and I would’ve regretted not taking it.
Once the price was agreed, everything was great. Juan was attentive and kept bringing water bottles to the table. The paper work was clear and there were no games. Dennis, the finance guy, was quite the character; humorous, low-​key, and low-​pressure. The sales manager, Mike, was very patient, and kept thanking us for the business and seemed appreciative. The dealership is new, clean, modern, and feels comfortable to spend time in
Unlike any other car I’ve ever bought, Juan was insistent on doing a walk around for scratches and the ones we did find were immediately buffed out by the detail crew. The car looks fantastic thanks to them. We thoroughly covered the warranty info and he explained the added features on the car. Overall, they took the time to make sure the car was perfect and we were happy. When we drove away, I was just in awe by what stellar service they offered.
To sum it up, Sage has been one of the best car buying experiences we’ve had. They were upfront, honest, attentive, seemed to appreciate the business, and offered an amazing deal. We didn’t plan on really buying the car that day, but they made it a pleasant purchase with no regrets.

This dealership sold me a used 2012 Chevrolet Equinox that has been in the shop 3 times since my purchase in July 2015. It is sad that every time I get in this vehicle with my children, to drive anywhere, in the back of my mind I have to worry if we will get from point A to point B safely. Or that I have to cross my fingers that the car will be in proper working order ever time I turn on the ignition. As a consumer is this fair ???
My first initial response to the mechanical concern I had with this vehicle, was to return to the dealership and ask that their service team test drive the vehicle. I thought, this dealership will stand by their vehicle and figure out the problem because it had just left their lot a month prior. To my disappointment they completed the test drive and informed me they could not replicate the problem, they handed me the keys back with «have a good day «and sent me on my way. I had to take my vehicle to Chevrolet Glendora Service, not only did they figure out the problem the first time they were able to help me a 2^nd and 3^rd time since Sage Covina could never «replicate «any prooblems.
I NEVER should have bought a vehicle from this dealership. It has only been a complete hassle and headache. I never thought buying a car could cause so much stress to an individual. I’ve met with the General Manager now a couple of times face to face and have asked him to accommodate me by fixing the problem. He has given me the option to trade in the vehicle but holds me responsible for the, as he puts it so eloquently, «negative equity». So since this dealership had to make a profit off of me, I now have to roll over thousands of dollars into a trade in if I choose to. The General Manager continues to reiterate if I decide to trade in the vehicle it is at my discretion. He recommends I consider the numbers thoroughly and get back to him.
This establishment has very poor service overall. In my opinion the car I bought was the exception because it has had mechanical issues within 3 months of being driven off the lot. But the dealer does not see this, and will NOT help me. If you do walk onto this lot watch the numbers and inspect the contract, their sales teams objective is make the highest dollar, the consumer is not important.

Shout outs to Erick the sales manager and Tony the finance manager. These guys are top notch. Not only did I get an awesome steal but Tony fought for the lowest price the next day even after I drove it off the lot! These guys genuinely care about their customers. I mean where do I start. I felt like I was at a restaurant because after I finished my water bottle they kept bringing me new fresh cold water. That’s service right there.
Taking it back a little more, Erick let me test drive the very car I bought as far as I wanted. This was great considering some dealers let you take it out just around the block. This gave me reassurance that this was the one. Erick bonded with me on a personal level and was not even pushy in the least bit to make a sale. He was honest and laid back all the while answering my questions with confidence.
Tony on the other hand was amazing. He thoroughly went through all the paperwork with me and got me the lowest possible cost available. Like I said before, the day after he had me come in to get an even lower offer! Unbelievable. He was polite and understaing of my financial situation. All in all I was pleased with him
To wrap things up I had an excellent experience. I do not work there, I do not know these people. I live about a half hour away. There was more than enough Chevy dealerships around me to go to. My point is I had a lot going against me but it paid off, got excellent customer service and crazy steal for the car.
This review was made August 20^th, 2015. Three days after the purchase. The only reason why I didn’t give it five stars was because I was there all day coming right out of work at 1 and missed dinner. Other than it was perfect. When you go there ask for Erick