Thomas Acura

outstanding service, professional help by Mr. Allen and no gimmicks.

Big thanks to Thomas Acura for a smooth and pressure-​free car deal. With the help of Chris Fleischer, from the test drive to the closing out of our deal, he was very patient and helpful with our questions and concerns. My wife and I are very satisfied with the awesome price deal we got! So we drove home a new Acura MDX all smiles!

Honest is the most important in buying a car, I met many cheaters selling cars in the car industry. This dealership is honest and transparent. Do your homework before visiting them, ask for price match or give them your offer, they will try to make a deal for you. Chris Fleischer is the sales man that help me out, you can look for him to help you, from the price I bought my new Acura MDX, I knew he really help me to fight for the best price. Thank you Chris Fleischer!

Thomas Acura is a place to go!
Where do I begin?
All I know is that I needed a new car and not expecting much. If we take a new car home nice, and if we don’t its ok kinda thing. I was reluctant because of credit issues. I was nervous… this was my very first time purchasing a car from a dealership.
5.11.16 had an appointment with Mr. Fernando Galindo at 10am. My husband and I together with our 2 year old daughter went 10 min early.
went inside the lobby and boy, oh boy, it was huge! inside they had 3 new car display, and I thought that was inspiring! and in the waiting area they had a big screen tv, snack bar, comfortable couches, chairs and tables and the even have kids corner. Definitely our 2 year daughter enjoyed the toys.
believe it or not, we even met the owner Thomas what a nice dude!
exactly at 10am Fernando greeted us and introduce ourselves. He asked what type of vehicle we were interested in. A big car, suv, and perhaps a pre owned vehicle we added.
He was very helpful and showed us a variety of pre owned suv’s
All vehicles he showed us I was more interested in the jeep patriot. My husband agreed and we both loved the jeep patriot. Took out for a test drive and everything about the jeep was nice. We told Fernando that we like the jeep patriot.
after 20 min of deliberation Fernando told us that my husband and I have been approved.
long be hold. Thank you Thomas Acura and Thank you for helping us Fernando!
No words to express my happiness at that time. and of course we waited patiently for all the paper works to be documented. He explained to us what we were signing and basically the whole shebang of being a first time buyer. I totally understood what he was saying I didn’t have him explain to me twice. LOL.
All the team members that works there are very happy people, smiley, and they even congratulated me! that right there is one happy company.
shout out to Jessica Rosas!
Check it out guys, I hope you all will have the same happy experience as I did.
Thank you.

If you want to visit a dealership where they have more used cars than new this is your place.
If you want to be thoroughly ignored and have not 1 person come out to help you, this is your place.
If you want NO SERVICE, this is your place!

Bryan Oh was amazing! Got me literally the best deal throughout all the Acura dealerships in So. Cal, and yes I did check. FYI do NOT go to Metro Acura in Montclair, they wanted to charge me $ 150 MORE and wanted $ 2,250 more down than Thomas Acura. Thanks Bryan and Thomas Acura, will definitely refer and go back to you for my next Acura!

Have my Acura TLX serviced here. Ed is a great service rep! Everyone friendly and polite. Complete work on time and communicate well.

Love this place, from their sales to service department they always take care of you. Their staff is super friendly and always try to get you some kind of deal. I live right by metro acura but always prefer to make the drive here for any service my car needs.
Definitely will continue to come here

First time in for dealer service and I have to say Thomas Acura really impressed me. Ultra-​courteous, polite, accommodating, very professional service writer (Ed). Shuttle to and from work saved me a rental. Called early with diagnosis, car ready on-​time. And, they washed and vacuumed, which I didn’t expect. Everyone I saw was super-​nice. Just a great experience, start to finish. Car runs like a dream again. Can’t say enough good things about Thomas Acura!

I bought my back in Summer 2013 and I had a really easy experience, thanks to Fernando! I emailed multiple dealers looking for the best deal on my Acura TSX and a lot of dealers would try to ask me to come in and test drive and they’ll see what they could do about the price. However with Fernando, if I found a better offer he would match that. I ended up getting an unbeatable offer from Thomas Acura and jumped on the deal.
I came here on a Sunday evening. We took a look at the car, test drove it, and began the paperwork. Within ²⁄₃ hours we were done and the car was officially mine and I couldn’t be happier! I will definitely be returning again, possibly for my next car purchase, I’ve been eyeing the TLX.
For my oil changes, I always schedule my appointments with Alan Sze. He is really genuine and know how to get the job done quick and to perfection. Plus he makes your experience as awesome as possible! Today Ed helped me out and he was also really helpful as well, he could see that I had been waiting in the Service area long and he helped me as soon as he could. Plus he told me that an oil change would last about 1 hour and 15 minutes, which in my opinion is fairly quick. The best thing about Ed was that he went over everything I needed to know, giving me a quick overview about why I was signing, how much it would be, and the services that would be provided with that package. Definitely a truly awesome guy, normally people will just ask you to sign here and sign here, but not let you know why you were signing in all those spots. Thank you Ed for going over it!
I will definitely be returning! Plus they have free wifi, the user is «customer-​lounge» and the password is «acuraservice1». So you can stream videos, work on whatever you need to, while listening to music and drinking the complimentary tea/​coffee they provide or munching on a pastry. Before you know it, your service will be done and you’ll be good to go until the next time.

Came in early to have my transmission fluid flushed. The service was prompt and quick. The waiting was clean, the provided free wifi, coffee, and tea was nice. I do have a minor gripe. The men’s bathroom was not in the greatest shape.

These stars are for Ed Bowling, their service consultant who’s really excel in customer service. Providing me with the best customer service with patiently and carefully explaining what’s the problem with my car. If you go there to have your car fixed, ask for Ed Bowling! He surely will takes a great care of you and your car!

I am so happy with the service Bryan Oh, Jessica, and their team provided for me in the purchase of my used 2012 Subaru Impreza. I was buying from Colorado and they overnighted all the necessary paperwork and worked with my credit union to handle financing. Their receptionists were very helpful and address all my questions in the purchasing process. I researched for months and Thomas Acura made the entire process fast and easy. I definitely recommend buying a used car here.

Still obscenely incompetent. Offers complementary car wash and vacuuming? You wish. They don’t do it.
Recall? Well, you better keep calling them in hopes of getting anything done. (Don’t expect them to hold to the reasonable time part of the recall either.)
Where’s the water in the fridge you said there’d be? Not there. On a hot day.
Came in with a problem? Ha. Don’t expect anything helpful.
Young? Female? Minority? (Or, *gasp* more than one?) Get ready to be talked down to, no matter what you’re driving in.
Oh hey, at least the shuttle was running this one time. Which ever guy you assigned to that has his act more or less together though. But of course, the shuttle has to be running for this to be a plus.
But guess what. I was requested to tell Acura Corporate how terrible you are. I’d totally drive the extra 20-​something miles to the next Acura dealership than deal with this place!

This review is in regards to the service department. If you need any work done see Alan, he’s a five star representative and real down to earth guy, he deserves more than five stars and the service tech Luis.

Never in my experience had buying a car been this easy. It’s all thanks to my bf who helped get the price I want it for and Fernando who went above and beyond to get me in my TLX. I must have went to 5 different dealerships all refusing to negotiate to a reasonable price and treated me as if I was stupid enough to believe that their offer was good. Walked away from each one and I don’t regret it.
If you’re looking for an Acura just ask for Fernando.

These 5 stars are for Daniel in the parts department. Big time help, very knowledgable. I wish every parts department had guys like this working for them. On to my review.
I was seeking some brake pads for my 06 RSX Type S. I tried generics and other brands and was not impressed. I was not feeling like going to a dealership just for brake pads, because we all know the price often associated with the parts there.
I was at a reputable independent auto parts, ready to buy my pads only to be lead on with parts that where not in stock. I was in a bind as I had my car up on stands and needed it for the evening. So, then went my call to Thomas Acura. Asked for parts, got Daniel on the phone.
Without hesitation, Daniel assured the pads are in stock. So, I took the 30 minute drive to Covina. Once I walked in I was greeted kindly by none other than Daniel. He knew exactly I was the guy that called on the phone, said give me a second, and he quickly got the box of brake pads.
He was kind enough to open up the box, and make sure they were the correct pads. He almost sold me a set of rotors, and if I had the cash? I would of pulled the trigger. He did also find me a machine shop in my area that would turn my rotors.
I just want to say it was a great experience, and Thomas Acura along with Daniel will have a returning customer anytime I need any kind of part for my RSX. Don’t hesitate to call and ask for Daniel in parts Unilocalers!

I came in with my dad and brother on Memorial Day not really knowing which kind of car I wanted. So we were just kind of in the lot checking the cars out when Jose approached us. He was very amiable and showed us around. I never felt like he rushed us and I got to test drive what would be my new car. I absolutely fell in love with the 2016 ILX! I was ready to drive it home that night if I could. So the negotiating began. Keep in mind, my brother had worked as a salesperson at a car dealership before so he knows how the whole process works. But most importantly, know that my family has purchased two cars from here in the past. Well anyway, we could tell Jose wanted to make a sale and we wanted to give it to him. However, the price we were offered was not very convincing. So we left that night and did some research. I ended up searching on TrueCar and came in contact with Metro Acura in Montclair. Now right away, without negotiating or having even met us, they were offering $ 2k less than Thomas Acura was offering. But again, we wanted to give the sale to Thomas Acura because we wanted to be loyal. So that same night, I called up Jose and asked if they would be able to match the price. He said he thought they could but would just check and get back to me. He called me back right away and told me, regrettably, that they could not match the price and that I should take the offer from Metro Acura.
That still had only been the first day of research, so we weren’t going to act immediately.
But the next day, Metro Acura’s offer was still superior to any other offer. And just to confirm, again, my brother went in to Thomas Acura and inquired about negotiating a better price – one that would at least match what Metro Acura was offering us. But they would not concede. I guess they did not value us as customers. A third purchase was just not meant to be.
So the next day, Wednesday, we went in to Metro Acura and had the most expedient and agreeable car buying experience ever. So I finally was able to get my ILX! I’ve had it for about a week now and I love my car!
Acura’s are amazing cars and we would have loved to give our business to Thomas Acura yet again, but unfortunately they had a different agenda.
I truly am grateful for Jose, but as a whole Thomas Acura disappointed.
In the future, I will be going to Metro Acura because they actually value customer satisfaction and customer loyalty.
I will be gladly doing business again with Metro Acura NOT Thomas Acura.

Those five stars are for Daniel Choe’s exceptional customer service. I hope upper management and staff take notes from him about the way things should be done.
Thank you, Daniel.

Dealing with car dealerships always makes me nervous. I’ve heard many nightmare stories. I came here upon a recommendation by my uncle who previously worked for Honda and still works on cars all the time.
I called in and talked to Ed Bowling.
Ed was super friendly from start. I told him my concerns, he gave me accurate information on when a loaner would be available. He answered my questions, didn’t seem rushed or too busy to care and I went in this afternoon to have my car serviced.
I was given a 2015 ILX loaner (it’s a sweet little thing) even though the diagnosis and repairs were done the same day.
I feel peace of mind having the inspection done by Acura specialists.
The comfort of working with people who don’t give off that vibe that they’re trying to scam you or upsell you is great.
My car is running great. The issues I presented them with have been resolved and I’ve already recommended them to coworkers that drive Acuras.
I highly recommend working with Ed. He is a courteous and amiable professional. The staff there believe in customer service and are definitely family oriented.