Three Rivers Auto Glass

One visit review:
My new Jeep suffered a cracked windshield. After an hour of wrestling with my dealer who said he could not look at or repair a windshield since he didn’t have an autobody shop (as if one needs a full shop for this), and then finding out another dealer 9 miles away could look at it (but maybe not repair it) next week, I called my insurance company. I was referred to Three Rivers, called them, had an appointment the next day (today) at 8:30 am and was out of there at 9:30 am.
Jimmy was the service tech who greeted me, suggested I go next door to a small diner for breakfast and come back in 40 minutes. Signed one piece of paper, all done via insurance, and things are fixed. Jeff (the owner) and Jimmy were polite and helpful.
I could have asked that they come to my house to do the repair but given the weather I opted to drive 3 miles to their small shop on rt 19 above Cranberry. Better for them to work inside on days like today. So on this kudos to State Farm and to Three Rivers. I will call the Dodge-​Jeep dealership to cancel the appointment for next week… really.
f8 and be there.

They replaced my windshield and scratched the paint all around the windshield surround while doing so. When I told them this the tech admitted to wiping the car down with a paper towel. If you know anything about cars you know a dirty car and a paper towel do not mix. When I called and complained the guy who answered accused me of trying to just get a free windshield and hung up the phone. They said they were sending the owner out, but never asked if my time allowed for that to take place. When I called back I told them the tech could wait here, but I am not paying for anything until a conclusion is agreed upon. Again I was accused of trying to get a free windshield and hung up on. The glass is fine, but my car is scratched all over by the tech, and the customer service was absolutely terrible. Now off to a body shop to repair the damage done to the paint.

I needed my back windshield replaced after my daughter managed to break it one day. I was not quite sure on where to get my window repaired until I had researched it and found Three Rivers Auto Glass. I contacted them and they quickly came and gave my a quote on my windshield. Surprised at the price (which was very reasonable) they had my back windshield repaired and now I am free to drive my car again. Thank you Three Rivers Auto Glass!

I needed my windshield replaced to pass inspection on my car after moving into the state. I spoke with Dennis. I commute an hour away on weekdays, and he was accommodating to the urgent nature of my request, and was able to have his crew repair my windshield while I was not home. The replacement, after 24 hours and a torrential rain storm, seems to be an A+ job.
I love going local when I can, and Three Rivers did not disappoint.
They were also much cheaper than Safelite (~30%).

While I can’t evaluate their product, I can evaluate the service provided by the presumed owner. Kudos to him for answering the phone in the evening and early morning, and I received a quotation for glass replacement promptly and for quite a bit less than Safelite. However, I subsequently received quotations for the exact same glass (and new moldings) from three other reputable (and NGA-​certified) shops, which were significantly less than the quotation from Three Rivers Auto Glass. When I informed the owner and mentioned that I was unsure about why his competitors were so much less expensive, his response was that he would «take me off the schedule,» and he then thanked me for «wasting his time.» Perhaps Three Rivers Auto Glass offers something superior that is worth the extra cost, but given the owner’s response, I am skeptical. They also do not appear to hold any industry certifications (such as NGA or IGA), as the company appears to advertise heavily, yet no specific certifications are mentioned in their advertising or on their web site. They may do a good job with glass repair or replacement, but their professionalism leaves something to be desired. If you shop around, you can probably get a better price, including mobile service to your home or business.