Next Cleaners

Still horrible. Have tried getting in touch with someone to answer as to lost item. No one will get back. Been trying for months.
They suck.

Nothing but good experiences here. Staff is friendly and they’ve always been successful removing any stains I’ve pointed out. Clothes are always back within a couple days and in great condition. They’re always present at the local street fairs and do a clothing drive during the holidays. I love a business that’s involved in their community. I’ll be a customer as long as I live here.

Not great, but good enough. Pick up and delivery is a major plus. They are pretty attentive and call with any noticed irregularities. They are really not good with special instructions left on the ticket, like dealing with a stain for example. But, that’s no different from any other place around and not that many places have delivery and pick up. All in all: reliable, nice, attentive.

The people working at the counter were friendly but the actual cleaning job was extremely poor or lack thereof. The stains were still on the clothes and they lost a few buttons on my suit. Needless to say, I have no desire to return.

The people in this location are wonderfully helpful… the people that actually clean at the central facility and do the billing are not… Not going back

I recently came into the store to price out what it would cost to use these services. The man at the counter was helpful, until about ¾ of the way through. He explained to me how the service works, what makes them different versus competitors and then, as his final selling point he said «and we speak English».
As the son of 2 hard working immigrants and the grandson of two hard working immigrants I was extremely offended. I will never use your services and I encourage others to do the same!
A community is built on the people within it, I try to do my part, and this behavior is not wanted in our community!

My husband and I are new to the neighborhood and received generous house warming gift certificates for various places around town. We received two gift certificates for Next cleaners, one being a 30% off your first month and one 10.00 off your dry cleaning purchase. We decided to utilize these coupons at Next cleaners. I dropped off my husband’s shirts (24 of them) and asked for light starch. The man working that day informed me that Wednesdays offer discounted prices. I went on a Thursday. He was nice and said I would receive a call when the shirts were ready. I received the call and rushed in to pick up the shirts before close today, ready with my two gift certificates. I presented them to the woman working behind the counter. She told me I had to present them at the time I initially brought in the shirts. I asked her why, and she was unable to provide me with a legitimate response. I told her there was nothing on the certificates that stated as such (and proceeded to show her) The total order was 54.00!!! The woman took a minute to excuse herself to call her boss. She returned telling me that they cannot honor the certificates! She proceeded to tell me that the 10.00 was only good for ‘dry cleaning’ and that the 24 shirts I brought in were ‘laundered’. What? Then I was told that the 30% off coupon was also for dry cleaning only. This was FALSE ADVERTISEMENT and completely disappointing, as there was NO indication anywhere on the 30% off certificate stating that it was only applicable for dry cleaning. I provided this to the woman behind the counter and asked that she show this to her boss to notify him/​her that this was false advertisement and entirely misleading to potential customers. We are very upset that we were unable to be accommodated. Needless to say, we will not be in again to use their services and they lost a potential customer.

I recently had a very disappointing experience with Next Cleaners and will not be returning. I’ve had issues with clothes not coming back on time before, but other than that, I’ve had no real problems with their services until this incident. I dropped my blouse off on a Thursday and asked if it would be ready by Saturday because I needed it for a memorial service. I was told they would put a rush order on it and have it back on Friday night. It wasn’t ready Friday night. The manager told me they had been having issues because they were changing plants. That’s fine, but I wish they had told me this because I wouldn’t have dropped it off; it was actually something that could be handwashed. Needless to say, the garment was not ready the following day either so I had to scramble to find something else to wear. I returned the next Saturday and it still wasn’t ready, but the sweater I had dropped off was so I paid for both and planned to return during the week to pick up the blouse. I emailed the store expressing my frustration that my blouse was still not ready nine days after dropping it off and on the following Monday I got a call from the manager saying that they had actually lost the blouse. He acted like he was doing me a huge favor saying that he would «advocate» for me to corporate and «try» to get me compensation. Try??? After many emails and phone calls, I was finally given a compensation check that was less than the value of the blouse. It has been over a month since dropping off the item and I still have not been reimbursed for the amount I paid for cleaning. It sounds petty, but why should I pay for a garment that was never returned to me? Anyway, I’m not holding my breath. This has been a truly frustrating experience.
Pros: They are conveniently located next to the train station and call when your items are ready for pick-​up.
Update: I was told that I will not be receiving reimbursement for the cost of cleaning the lost item because they already put the labor in (seriously??) and that I should be appreciative that I received any compensation at all.

My husband and I dropped off two suits here. One had what looked like a grease stain on the jacket pocket and the other had little stains all over it and was actually never cleaned after our wedding 9 months prior… whoops! Well they did a great job with the suits! The guy working there was also very nice and we got the 20% off discount for being new customers. I will definitely come back when I need clothes cleaned.

I first came here for minor alterations 2 weeks ago. They do no have a full time tailor on premises but were able to make the alterations promptly and phoned me when the pants were done
This week I decided to give them something more challenging– a cloth seat which I had stained with a food sauce
The cashier checked first with the owner to make sure they could do it. Two days later I got a call that they had removed the stain– all for five dollars using environment sensitive products